Rent From Locals: Car Rental in Albania & Greece Reviews 

Amazing service very trustworthy and kind ! 100% recommend

We had a great time working with rent from locals. Everything went smooth and communication was perfect!

I recommended this service.

I originally thought this was like Airbnb for cars, but it’s actually more like Booking.com for cars. It’s connecting you with local rental agencies - not individuals sharing their personal cars. So it ended up Being very professional and organized. A local agency delivered a nice BMW (high miles but great condition) to our hotel and picked it up at the airport. We paid for full insurance but didn’t need it

I would not recommend this rental company. The cars they offer are in very poor condition, which can easily ruin your trip. Instead of enjoying your holiday, you end up constantly worrying about whether the car will break down or leave you stranded. Renting a car should make travelling easier and more enjoyable, not add unnecessary stress and uncertainty to your vacation.

We were given a completely different car from the one we had booked, without any prior notice. The car was from 2007, in very poor condition, and several warning lights kept appearing. The fuel gauge did not work, which made every trip stressful because we never knew how much fuel was left.
When I raised these issues with the person in charge, he was rude and did not even apologize. Very disappointing experience.

I was extremely impressed with the warm welcome and outstanding service provided by Lakir at Tirana Airport.

I had booked to collect the car at 3:00 a.m., but Lakir checked my flight arrival time and kindly brought the car to us at 2:00 a.m. The vehicle was in immaculate condition and ready for us, making our arrival completely stress-free.

I have immense respect for Lakir's professionalism, dedication, and excellent customer service. If I could give more than five stars, he truly deserves 10 stars.

I highly recommend Lakir to anyone visiting Albania, whether for business or a holiday. You can expect exceptional service, reliability, and a truly welcoming experience.

I was skeptical at first, but the platform and the experience overall was very positive!

We rented a Mercedes Viano and was veryreliable . We had a missing fuel cap which is better looked into for safety. The booking process was easy . Pick up and drop off too . The only drawback is the office is situated in the last parking lot which needs some walking to get to. The van AC needs some attention. On the whole a positive experience.

Everything works well & Quickly, The information during the whole process were provided correctly and everything worked as expected.

Everything was excellent! The car I received was exactly the one I had chosen. Pickup and return were quick and hassle-free. Everything went smoothly. I definitely recommend this rental service!

This is a review of RentFromLocals Albania and Rental Car Klei.
Rental Klei:
Do NOT rent a car from these people. They are a small rental car business called “Rental Car Klei” which hide behind the fact that they are a business and that there’s nothing that can be done if you have any sort of dispute with them over a fine because “they didn’t apply the fine” —basically they like to hide behind a non-existent corporate entity to avoid disputes with you directly, while claiming that they themselves would be made to pay the fine by their boss, which, in fact, is them. Mind you, almost all of their fines are around €200 to €300. They are just young guys trying to make bank from tourists however they can, luring you in with a cheaper rental and then claiming bogus fines.
Also, it’s very likely that you will have a dispute with them because their contracts are very poorly written and unclear, but they will defend it tooth and nail. Even IF you find a clause that directly protects you from paying a fine!!!
We did NOT violate any of the terms of the contract that we signed. However, when we argued our case in-person, they refused to go through mediation to settle it before the fine would be paid, instead insisting that we pay on the spot.
Something else worth mentioning:
Their “office” is a small room in a small building out of sight AND not at the RentFromLocals location shown on Google maps; it’s at a secluded location and an approximately 10 minute walk from the airport.
What is also questionable is their way of communicating. Which is, to say the least, unprofessional. They repeatedly ignored important questions and kept calling my fiancé “bro”. Also, don’t even bother with trying to contact them through email written in your contract – it doesn’t exist! Your email will just bounce back and you’ll have to contact the host for a new one.
Do not make the same mistake that we did in dealing with these people. I suggest going elsewhere.
Moving on to RentFromLocals Albania:
The dispute process took around 2 business days. RFL replied very quickly, which I appreciate, but I’m very disappointed with their way of “solving” our dispute. Saying that they turned their backs on us sounds harsh, but it is somewhat true. While they did review our evidence for the dispute and communicated accordingly, their way of approaching the situation was more than a bit unfortunate. They chose a neutral stance on a case which involved a safety concern and predatory behavior of the host, which is…wild. We chose RentFromLocals as a well
regarded platform and were disappointed. But at the same time, we can’t blame them completely for not picking a side. We hope that customers in the future won't have to deal with such predatory behavior if they choose to rent through this platform.
And honestly, if it was possible to
leave a zero star review, I would. But, mind you, the zero wouldn’t be for RFL, but rather the rental we picked. Maybe our choice was just unfortunate and RFL is indeed a good platform to rent through.

This review is in two parts: My experience with the specific business we rented from (Rental car Klei), and then my experience with rent from locals customer support.

Rental car Klei:

Do NOT rent a car from these people. Firstly, this isn’t an individual. They are a small rental car “business” called “rental car Klei” which hide behind the fact that they are a business and that there’s nothing that can be done if you have any sort of dispute with them over a fine. They claim that they themselves would be made to pay the fine by their boss, but they are in fact the bosses. It is worth saying that almost all of their fines are at least €200. In our experience, they are just a bunch of guys trying to get money from tourists however they can.

Furthermore, it’s likely that you will have a dispute with them because their contracts are very poorly written and unclear. We stand by our view that we did not violate any of the terms of the contract that we signed. However, when we argued our case in-person, they refused to go through mediation to settle it before the fine would be paid, instead insisting that we pay on the spot.

A few other things:

- Their “office” is a tiny room and not at the rentfromlocals location shown on Google maps; it’s at a secluded location and a 10+ minute walk from the airport.

- The front tyres of our car were very worn and there was no windshield wiper fluid.

- They communicate unprofessionally, repeatedly ignoring important questions and calling you “bro”. They also provide incorrect contact information on their rental contracts.

Do not make the same mistake that I did in dealing with these people.

Rent from locals:

The only reason this is a 3 star review and not a 1 star review is the dedicated, polite and very responsive rent from locals support team. Although I wasn’t able to get the outcome I wanted through them, I understand how their tools are limited by not being party to the rental agreement contract.

I think we found a bad apple, but that doesn’t mean that you will if you use this platform.

The car was exactly as we expected based on the description. Everything went smoothly: the process was quick and drop-off was flexible. I highly recommend them.

I had a great experience renting a car from this company. The booking process was easy, the price was fair, and the staff were friendly and professional. Communication was excellent, and they were always quick to help whenever I had questions. Everything went smoothly, and I would definitely rent from them again. Highly recommended!

Web site is esay to use. Process is safe and clear.
About selecting car, there iscnot so many filter option, you cant define wich year of the car you want (its more like 5-10 years, or before 2020 or before year...etc)
Filters It can be improve,
And nit enough detail photo inside, you do not see if there is usb for exemple

I rent car to be delivered to the hotel in Durres and drop off to the Tirana airport. Reservation was easy and quick, provider answered quickly and delivered car at specified time. Car was better than we expected. We agreed to return car to the airport and provider informed exact location. Thank you for good service!

Clear terms and conditions regarding the rent a car. Good price. No hidden charges.