Repairguys Reviews 

357
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and polite demeanor, making interactions pleasant and productive. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting quick repairs and effective solutions. Reviewers are particularly impressed with the clear communication, including timely updates and explanations from the engineers, who also ensure tidiness and customer satisfaction before completing their work. However, some customers also noted that certain product repairs required multiple visits or ordering of parts, leading to a less immediate resolution.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Consumers find product experiences to be ambiguous, with many reporting successful repairs and replacements... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the ease of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more

Company replied


Company details

  1. Appliance repair service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(357)

329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient and quick

Scott was very efficient and understanding of my needs and got the job done quickly and returned my tv the same day. He put my tv back and handled it with care

8 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review

Rated 5 out of 5 stars

LG washing machine repair

Engineer Mathew was very friendly and helpful. The problem was diagnosed very quickly, and then resolved. I am more than happy with the repair and Mathew’s expertise

4 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Great service

Great service from Scott at Repair Guys. Prompt booking quick diagnostics and repair.

2 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Repair to my LG television.

Scott arrived on time and got straight to work. He replaced the main pcb in my LG television. He then set up my television to receive both satellite and digital channels after doing the Web os software update. Scott was very polite, professional and informative. A positive experience with the repair guys. Thank you.

5 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'm delighted to hear you were happy with the service you received from Scott. We're always here if you find you need us back out again.

Rated 5 out of 5 stars

Awesome experience with this company

Awesome experience with this company , needed a repair on tv and was done within days , whole process was made easy and Scott who came out on the day was great
Very polite and efficient I definitely won’t hesitate to use again thank you

5 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, that's great to hear, we're always here if you need us.

Rated 5 out of 5 stars

Matthew fixed it

Matthew came, he saw and he fixed it! Did exactly what was needed did the correct tests and checked that the appliance didn’t have any fault codes showing. No fuss no drama.

4 June 2026
Unprompted review
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Reply from Repairguys

Thank you for you review, glad we could help!

Rated 5 out of 5 stars

Scott and Matt were great

Scott and Matt were great. Very professional and completed my repair quickly. They didn't leave any mess.
Thanks guys.
Highly recommended.

4 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Scott fixed the tv prompt . Friendly and efficient would absolutely recommend.

3 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent service

Matthew kept me updated with his time of arrival and arrived promptly within the timescales agreed. He quickly diagnosed the issue and gave advice to me. He was helpful and knowledgeable.

2 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent service by Ryan the engineer…

Excellent service by Ryan the engineer polite explained issues and how we could fix it items ordered and installed in a satisfactory time
Highly recommended this guy and company

29 May 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Washing Machine fixed

I had ryan come to fixed my washing machine, he done a check on the whole machine to make sure it was good. A* service, would use again

29 May 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Ryan was amazing from start to finish

Ryan was amazing from start to finish. Explained the issue. Advised what sorts needed to be ordered and approx how long they would take ect. Second appt booked once parts were in.. I sadly then had to cancel the appt last min and rebook.
Attend to fit parts took all the cardboard and rubbish with him. Would definitely recommend to anyone needing repairs to appliances

21 May 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely review, I'll give Ryan a pat on the back!

Rated 5 out of 5 stars

My tv needed repairs

My tv needed repairs, Scott replaced with a new screen , Very Professional and Great Communication from this company all steps of the way, friendly and polite , recommended 👍

22 May 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely review

Rated 5 out of 5 stars

Great service

Ryan was very friendly, knowledgeable and repaired my TV perfectly!

21 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review

Rated 5 out of 5 stars

Great washing machine repair

We had Pete from Repairguys to fix our washing machine. He arrived on time, quickly identified and fixed the issue and tidied up. He also gave some helpful tips and info about our machine. Highly recommended.

21 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, didn’t take long at all to solve the issue with Pete.

Thanks very much. Highly recommend!!

20 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'll pass this on to Pete.

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