Repairguys Reviews 

357
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and polite demeanor, making interactions pleasant and productive. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting quick repairs and effective solutions. Reviewers are particularly impressed with the clear communication, including timely updates and explanations from the engineers, who also ensure tidiness and customer satisfaction before completing their work. However, some customers also noted that certain product repairs required multiple visits or ordering of parts, leading to a less immediate resolution.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Consumers find product experiences to be ambiguous, with many reporting successful repairs and replacements... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the ease of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more

Company replied


Company details

  1. Appliance repair service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

357 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(357)

328 reviews in the last 12 months

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Rated 5 out of 5 stars

Repair Guys Scott & Rob

Both “Guys” that turned up with my very big TV where very helpful and friendly
They kept me well informed on times too.

I felt for them in this “heatwave” 🥵 we are having at the moment (23/6/26) Scott and Rob deserve a pay rise ;-)
and let’s not forget Cheryl back in the Office which I’m sure would be just as hot? 😉

Cheers Guys (repair)

23 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent Service

Pete came out and fixed my Samsung washing machine within 20 minutes of arrival.
Arrived on time , did a few checks located the fault and repaired with a part from his van . Efficient , quick and friendly service .
A company that provided a excellent service with a engineer (Pete) who knew his stuff 10/10

18 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your shining review, I'm so pleased to hear these comments!

Rated 5 out of 5 stars

efficient polite and tidy…

Matthew was efficient polite and tidy and did a perfect repair on our new Samsung fridge, really pleased, thank you

22 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'm glad you're pleased!

Rated 5 out of 5 stars

Scott has been amazing from start to…

Scott has been amazing from start to finish, came out the first time to carry out diagnostics, came the 2nd time and efficiently repaired my Tele, highly recommend Scott

22 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your lovely review!

Rated 5 out of 5 stars

Ryan was very polite and helpful…

Ryan was very polite and helpful explaining to my with about the machine clean and tidy whilst repairing the machine and leaving the room as he found it by cleaning up before he left.

18 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your lovely review!

Rated 5 out of 5 stars

We have a TV that has not really worked…

We have a TV that has not really worked properly since we bought it and finally, in desperation, called the supplier John Lewis. They arranged for a home visit to inspect the TV and a few days later Scott from Repairguys turned up. He hit one or two buttons on the remote, did a factory reset and ordered a replacement Motherboard. Seven days later he turned up again to install the new Motherboard and answer a few relevant questions that we had.

We now seem to have a TV that works better than it ever has done so far and we can't ask for any more than that. Thank you.

Scott was polite, cheerful and very helpful. We hope not to see him again but the coffee is ready if he ever has to call again. Nice guy, good job.

17 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review! We'll tell Scott the kettle's on standby, though hopefully it should be sorted now.

Rated 5 out of 5 stars

Scott was fantastic

Scott was fantastic! On time, polite, tidy and repaired the (very large) TV quickly. He plugged everything back in and made sure it all worked before leaving, taking all the packaging with him. Highly recommend him for future work!

15 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely review!

Rated 5 out of 5 stars

Ryan was very professional and…

Ryan was very professional and friendly, he arrived when he said he would and sorted the issue. We are very happy with the service. Thank you.

12 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Mathew was fantastic

Mathew was fantastic, very professional. He called ahead of time to check availability, and he fixed our problem with ease. He is very knowledgeable in his work, fast, effective, and treats you like a human, not just another job on the list. I would highly recommend this service to each and everyone reading this.

12 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'm delighted to hear your comments regarding Matthew. I will pass this on to him and I'm sure he will be too. We're always here to help.

Rated 5 out of 5 stars

Excellent service fixing my 4k blu ray…

Excellent service fixing my 4k blu ray player. Id like to praise Scott specifically sound guy polite and helpful cant ask for more👌🏼 thank you again RepairGuys

11 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'm delighted to hear that Scott delivered good service.

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and…

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message updates. He stripped the machine and found fault with a Vent Fan, which he had a replacement on the van. However this fault had also caused consequential damage to the Motor and had to be ordered. We waited around a week for the part to arrive and reschedule for a second fix appointment, which was completed successfully. Overall happy with the repair, no fuss or long winded forms. Repair Guys worked directly with Samsung Warranty efficiently and effectively to repair my product.

10 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for taking the time to leave us such a detailed review. I'm pleased to hear these comments and will pass them on to the team. We're always here if you find you need us again in the future.

Rated 5 out of 5 stars

Super Guy

Great guy who quickly saw what the problem was and came up with solution.

9 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

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