Repairguys Reviews 

356
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and polite demeanor, often going above and beyond. The service provided is frequently described as highly efficient and quick, with many appreciating clear communication, timely arrivals, and overall ease. Excellent customer service is also highlighted, noting helpfulness and a smooth experience from initial contact to job completion. However, some customers noted that certain product repairs occasionally required multiple visits or temporary fixes while waiting for parts, which could extend the time until the appliance was fully operational.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness, efficiency,... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency, politeness, and... See more

Product

Users describe ambiguous interactions with product, with many reviewers reporting issues with faulty... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting excellent... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the ease of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more

Company replied


Company details

  1. Appliance repair service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(356)

327 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall great experience

Matthew arrived within the allocated time and provided an update before he arrived. Freezer is completed broken so he couldn’t fix it but he was friendly and very helpful.

5 May 2026
Unprompted review
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Reply from Repairguys

Thank you for the review

Rated 5 out of 5 stars

Job done

Matthew came today and managed to repair our Rangemaster. He was able to successfully work out the problem that had been causing the issues over several months. He was very polite and efficient and was very knowledgeable. We have our cooker working again.😀👍

5 May 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, we're glad to hear Matthew resolved the issue!

Rated 5 out of 5 stars

Very satisfied customer

Matthew the engineer was very knowledgeable about the problems with our dishwasher. He solved the problem and gave advice as to how to avoid a repeat.

5 May 2026
Unprompted review
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Reply from Repairguys

Thank you for the review, glad we could help.

Rated 5 out of 5 stars

So our 3 month old samsung fridge…

So our 3 month old samsung fridge freezer stopped working, we were visited by Matthew from the repair guy.
When I say this guy knew his stuff I ain't joking, he was so knowledgeable about the product and to top it off he was a great guy. Freezer back up and running like new.

1 May 2026
Unprompted review
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Reply from Repairguys

Thank you for the praise!

Rated 5 out of 5 stars

First class service from Matthew at The…

First class service from Matthew at The Repair Guys again. Repaired our dishwasher. Highly knowledgeable, friendly, on time, tidy and did a brilliant job. Highly recommend and Matthew is a credit to the company.

15 April 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'll let Matthew know!

Rated 5 out of 5 stars

Great service

Great service. Job done. No particular urgency our end. Thankful for the good communication.

1 May 2026
Unprompted review
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Reply from Repairguys

Thanks for the review

Rated 5 out of 5 stars

Scott collected my microwave for…

Scott collected my microwave for repair. Was kept informed of progress and it was returned repaired with text messages and calls informing me exactly when arriving. Very good service.

30 April 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, that's great to hear.

Rated 5 out of 5 stars

I have been really impressed with the service

I have been really impressed with the service. Very quick call-out time. Scott, who did the repair, was very efficient and fixed everything. This is the second time I've now used them, and on both occasions Scott has been brilliant with our televisions. Thank you so much.

29 April 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, Scott will really appreciate this. Please don't hesitate to reach out if you ever need us again.

Rated 5 out of 5 stars

Matthew was brilliant


Matthew was brilliant and provided a top-tier service. He was very quick, friendly, and diagnosed the issue with my tumble dryer immediately. He explained exactly what was wrong and ordered the parts straight away. Even though he warned me that parts might be tricky to source due to the specific brand, he assured me he’d do his best to get it sorted. I wouldn’t use anyone else for my appliances now—highly recommend

29 April 2026
Unprompted review
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Reply from Repairguys

Thank you for leaving such a thoughtful review, I'll make sure to give Matthew a pat on the back.

Rated 5 out of 5 stars

Matthew from Repair Guys is brilliant

Matthew from Repair Guys is brilliant. He came out within the allocated time slot and also let me know he was on his way, which was very helpful. He was very knowledgeable and very helpful in giving his advice. Very quick to work out the issue with my fridge. 100% recommend

28 April 2026
Unprompted review
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Reply from Repairguys

Thank you for taking the time to leave a review, Matthew will be very pleased to hear this. Glad we could help!

Rated 5 out of 5 stars

Matthew was friendly and professional

Matthew was friendly and professional, did a quick repair to stop the incessant beeping while we wait for a new door to be delivered. Very grateful to him. Thank you

28 April 2026
Unprompted review
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Reply from Repairguys

Thank you very much for your lovely review, I'll let Matthew know :)

Rated 5 out of 5 stars

What a top class experience with the…

What a top class experience with the Repair guys , Rich and Mike.
They replaced the tv screen in such a short period. There manner attitude confidence was totally brilliant. Thankyou very much. A excellent job.

Also to the Office manager Cheryl. From the start she was outstanding. Her communication was excellent very helpful and supportive. A brilliant company.

Many Thanks. I am very happy with this experience 😀

27 April 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, I'm very pleased to hear such comments about our staff, and I'll pass these on to them. We're always here if you ever need us again.

Rated 5 out of 5 stars

Good service and lightning quick…

Good service and lightning quick install and troubleshooting from Scott.

Repair guys are easy to communicate with and overall experience has been very positive.

27 April 2026
Unprompted review
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Reply from Repairguys

Thank you for your review, that's really nice to hear! I'll pass the praise on to Scott.

Rated 5 out of 5 stars

Faulty tumble dryer

Faulty tumble dryer, they rang and organised a repair for as soon as possible! Which is as really good! Matthew came round and repaired the tumble dryer. Good chat, friendly. Can’t complain just what was expected.

27 April 2026
Unprompted review
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Reply from Repairguys

Thanks for the review

Rated 5 out of 5 stars

After reporting the faulty TV to John…

After reporting the faulty TV to John Lewis under their guarantee they arranged for the Repairguys to inspect the TV. Scott turned up and indicated what he thought the fault was and would take it back to be repaired. This repair was done and Scott returned the TV

7 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the review

Rated 5 out of 5 stars

Amazing service, highly recommend

Matthew was friendly, quick and efficient. He is very polite and patient and always happy to share his knowledge to widen the lifespan of your appliances and I can not recommend him enough!

24 April 2026
Unprompted review
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Reply from Repairguys

The guidance and advice is all part of the service and we are happy to have been able to help

Rated 5 out of 5 stars

The excellence of this company's…

The excellence of this company's customer service cannot be overstated! Every interaction I have had with them has been extremely helpful and friendly. On my first call Darren was great trying to help sort out the warrantee so that I wouldn't be saddled with the repair cost. Then either Richard or Nicholas (I am so sorry I can't remember your name) went above and beyond at the very end of the day on a Friday to sort stuff out for me. He didn't try to rush me off the phone so that he could go home, and was instead patient and helpful until the situation was sorted. Both the lovely Pete and the equally lovely Hayden, the engineers who came to look at the freezer, were fantastic. Knowledgeable, honest and helpful. I really cannot recommend these guys enough. After initially trying to speak to someone at Samsung, which left me frustrated, fuming, and none the wiser, it was a breath of fresh air to speak to the chaps at the Repair Guys. Can't thank you all enough.

20 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for this awesome review. It means a great deal to hear this type of feedback about the team involved in your repair.

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