Repairguys Reviews 

358
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and polite demeanor, making interactions pleasant and productive. The service is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting quick repairs and effective solutions. Reviewers are particularly impressed with the clear communication, including timely updates and explanations from the engineers, who also ensure tidiness and customer satisfaction before completing their work. However, some customers also noted that certain product repairs required multiple visits or ordering of parts, leading to a less immediate resolution.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Consumers find product experiences to be ambiguous, with many reporting successful repairs and replacements... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Customer communications

Customers consistently note positive experiences with contact, highlighting the ease of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering... See more

Company replied


Company details

  1. Appliance repair service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(358)

329 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service, highly recommend

Matthew was friendly, quick and efficient. He is very polite and patient and always happy to share his knowledge to widen the lifespan of your appliances and I can not recommend him enough!

24 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

The guidance and advice is all part of the service and we are happy to have been able to help

Rated 5 out of 5 stars

The excellence of this company's…

The excellence of this company's customer service cannot be overstated! Every interaction I have had with them has been extremely helpful and friendly. On my first call Darren was great trying to help sort out the warrantee so that I wouldn't be saddled with the repair cost. Then either Richard or Nicholas (I am so sorry I can't remember your name) went above and beyond at the very end of the day on a Friday to sort stuff out for me. He didn't try to rush me off the phone so that he could go home, and was instead patient and helpful until the situation was sorted. Both the lovely Pete and the equally lovely Hayden, the engineers who came to look at the freezer, were fantastic. Knowledgeable, honest and helpful. I really cannot recommend these guys enough. After initially trying to speak to someone at Samsung, which left me frustrated, fuming, and none the wiser, it was a breath of fresh air to speak to the chaps at the Repair Guys. Can't thank you all enough.

20 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for this awesome review. It means a great deal to hear this type of feedback about the team involved in your repair.

Rated 5 out of 5 stars

Excellent service

I have nothing but positive things to say about the whole journey in getting my TV repaired. From the initial report through to the repair visit I have been delighted. Great communication, professional service and a successful repair. Although I hope not to need this service again, if I do, I’ll be back like a shot.

Thoroughly recommended.

22 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

It lovely to receive a review like this, thank you for taking the time to review our service

Rated 5 out of 5 stars

First Class Service

Hayden texted me with a time window which meant I could leave work and be at home for when he arrived. Hayden arrived on time and I explained to him with the issue was with my washing machine. He explained to me what it could be and luckily enough he had a spare part.After he fixed the machine he put it back in the position it was and explained what he had done to fix it. This was a stress free visit and everything went smoothly. I would definitely recommend these guys

3 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the review and we are happy to have helped

Rated 5 out of 5 stars

Replacement LG TV Screen

Great customer service support from Ange and Scott who replaced our 3 month old LG TV screen. He was very prompt and professional and communicated on arrival time. Would definitely recommend The Repair Guys

14 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

We are happy that we could have helped and thank you for taking the time to review us

Rated 5 out of 5 stars

Brilliant service

Today Matthew came to fix my cooker, he arrived when he said he would, he fixed my cooker within minutes and was such a wonderful and polite man. Deserves a medal for putting up with my dogs also.

17 April 2026
Unprompted review
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Reply from Repairguys

If you ask the engineers, dogs are always the best part of visiting a customers home! Thank you for the review

Rated 5 out of 5 stars

Warranty repair for Panasonic microwave

The pickup and delivery was very easy, Scott gave me plenty of notice. He was very careful with my microwave and placed it where it needed to go on its return. He explained what had been replaced, which included a bulb which was just out of warranty but they kindly replaced that too. I would be very happy to use them again should I need to.

16 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for giving us a glowing review, we are happy to have been able to help

Rated 5 out of 5 stars

Mathew from Repair Guys was great

Mathew from Repair Guys was great. Friendly, informative and very thorough. He explained the whole process with me and worked swiftly. After over a week with no washing machine when the machine is only 8 months old it was a relief that Mathew could fix it. Would definitely recommend. Thank you.

2 February 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the review, we are happy to have helped

Rated 5 out of 5 stars

Matthew attended my property today to…

Matthew attended my property today to fix my washing machine. It was very helpful to receive a text to say that he was on his way.
He solved the problem super quick and gave me some helpful advice too. Thank you.

10 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thanks you for the great review

Rated 5 out of 5 stars

Matthew came at 5.30 on Thusday instead…

Matthew came at 5.30 on Thusday instead of Saturday he unfrozen the freezer after his inspection he didn't try to tell me i needed another part he said it had come to the end of its life and would just freeze up again. He was polite and very helpful explaining everything to me.

9 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Sorry we were unable to repair the appliance as this is always our goal but we hope you have found a suitable replacement

Rated 5 out of 5 stars

Mathew has now visited at least on 3…

Mathew has now visited at least on 3 occasions and on each occasion has resolved our problem quickly and without fuss.
If only all tradesmen were like him.

7 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

We never like having to revisit a customer but we are glad that its always been a good result. Thank you for the review

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