Repair My Denim Reviews 

129
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers are truly thrilled with the outstanding quality of the repairs, noting that damaged items look as good as new. People find the entire mailing process incredibly easy, from sending in garments to receiving them back promptly. Consumers also appreciate the wonderful communication, mentioning that all questions are answered quickly and clearly. Reviewers frequently emphasize how extremely valuable it is to restore favorite clothing items rather than replacing them. Many buyers eagerly recommend this reliable service to others looking to fix their worn-out denim.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick turnarounds and flawless,... See more

Quality

Clients share positive opinions on quality, consistently highlighting exceptional craftsmanship and flawless... See more

Product

Reviewers mention positive feedback about product quality, expressing delight that their favourite jeans with... See more

Staff

Customers had positive experiences with staff, highlighting the incredible service and great communication... See more

Response time

People report positive experiences with response time, highlighting very fast, quick, and helpful replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent from start to finish. I spoke with them on whatsapp and then sent my jeans promptly after that. All in all the process took less than 2 weeks to complete. The repairs themselves are all... See more

Rated 5 out of 5 stars

Really easy way to fix my favourite jeans. Quick and helpful response to queries, then I nipped down the road to drop my jeans off and they came back all fixed a week late! High quality (pretty much i... See more

Rated 5 out of 5 stars

Thrilled with the repair to my ancient pair of Carhartts! The denim is really soft after years of wear, so I didn't want a stiff denim patch underneath. I was able to have a detailed chat over WhatsAp... See more

Rated 5 out of 5 stars

I am delighted with the service provided. The message exchange beforehand was super helpful, friendly and very quick. Any questions I had were answered straight away. The work was carried out within... See more


Company details

  1. #3 of 11 best companies in Clothing alteration service

Written by the company

We specialise in high-quality denim repairs – from crotch reapirs, tears, and worn-out knees to buttons and seams. Based in Cambridge, we offer fast, affordable service with tracked delivery and easy online booking. Our mission is simple: to help you keep wearing the jeans you love, while reducing waste and promoting repair over replace.


Contact info

4.9

Excellent

TrustScore 5 out of 5

129 reviews

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4.9

All reviews

(129)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Sent in some Jeans to be converted to…

Sent in some Jeans to be converted to shorts, which in a mad do I'd cut myself with a pair of scissors. They did a very professional job of hemming them at a perfect length. Turned around in about a week, which was great. Thanks.

6 July 2026
Rated 5 out of 5 stars

Brilliant alteration

They done a really good job with my Jeans shortening the length with the original hem the process was easy just send them your jeans tell them what you want doing and they post them back to you so easy definitely recommend this service

Stuart

7 July 2026
Rated 1 out of 5 stars

Jeans ruined

I was asked to write a review for the website for the job that was done that was up for a few hours before being taken down.

I got cr*tch repairs done on two pairs of jeans. There wasn’t exactly holes on the jeans yet but we very frayed read to become holes. The patches they use for the denim is so thick way thicker and than the actual denim I sent. It rubs against my inner thighs it’s very uncomfy and definitely going to make a rash for long wears. It’s so thick the butt of the jeans now looks ridiculous when putting these on it’s like there is a piece of cardboard in the cr+tch of my trousers poking out the back.

Both jeans are ruined and unwearable.

In future you need to patch with less thick denim patches for cr*tch repairs. I’ve had repairs from darnedfine who were the greatest but just went out of business and where the cr*tch repair is completely unnoticeable and soft.

The knee repairs were fine like this but haven’t thick denim like that at the cr*tch of already thick denim it’s crazy how thick the cr*tch is now.

I’m hoping it’ll soften up with wear but I’m finding it hard to keep them on. Also hoping that when washed the thick denim patches you used don’t shrink and warp the already silly looking cr*tch.

Would not use this service again for cr*tch repair unless they fix this problem and use softer lighter denim patches.

4 July 2026
Unprompted review
Repair My Denim logo

Reply from Repair My Denim

Hi, thank you for taking the time to write this in such detail, and I'm sorry it's not feeling comfortable right now.
Just to give you a bit of context: we used a medium weight lightweight denim for the crotch patch, which is genuinely the right choice for this kind of repair. It's a bit like buying a pair of Japanese raw denim jeans, they're stiff and unyielding to begin with, but with a bit of wear and a wash or two, they soften up and start to move with you. Denim patches go through the same journey, they just need some time to break in.
I know that's not much comfort while you're wearing them right now, and I really do appreciate you flagging it. The repair was carried out to the standard we and our customers have come to rely on, so I'm confident it'll settle in nicely for you with a bit of patience.
That said, your feedback is genuinely valuable to us, and we'll be taking it on board as we keep refining how we approach crotch repairs specifically.
Thank you again for your honesty, it genuinely helps us keep improving.

Rated 5 out of 5 stars

A great service …

A great service that I only recently discovered. They repaired an expensive pair of jeans that I’d put to one side ready to go to the clothes bank. I have short legs so end up having to pay to have most new pairs of jeans turned up so you can see the added benefit of keeping a pair going for me.

23 June 2026
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service — I’m really chuffed with the repair on my denim shorts. The quality of the work is excellent, and the result is exactly what I wanted: a repair that fixed the damage while keeping the rip in the *rse detail/the distressing intact. The attention to detail really shows, and the finish looks great. It’s clear a lot of care and skill went into getting it right.

The customer service was fantastic as well. Communication was quick, friendly and really helpful; no prompting or additional questions was required.

Really pleased with the outcome and would definitely recommend them to anyone looking to repair and keep wearing a favourite item rather than replace it.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully repaired trousers

Beautifully repaired trousers - the belt broke away from the rest of fabric; can’t tell where it was repaired as the trousers look perfect! Super quick service and very nice contact. Highly recommend, we will be back when in need for sure! X

11 June 2026
Unprompted review
Rated 5 out of 5 stars

"Would use again"... and I did!

This is my second time sending items to Repair My Denim, and once again they did a wonderful job of invisibly patching the knee on a pair of jeans. They even repaired a side seam for no extra cost. Fantastic service.

12 June 2026
Rated 5 out of 5 stars

Amazing service

Amazing service, the work is very neat and great communication with Cosmin throughout. Very happy and would recommend to anyone!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Cannot praise Repair My Denim enough!

Cannot praise Repair My Denim enough!! I thought my G-Star jeans were beyond repair, but Cosmin and the team took them on, kept my updated throughout the repair process, fixed them and delivered them back to me incredibly quickly. The quality of the repair is fantastic and my G-Star's are now back in regular use. Awesome service and brilliant value for money!!

3 June 2026
Rated 5 out of 5 stars

Great result!

Great result! Got my selvedge jeans hemmed and the outcome is perfect. Don't hesitate to get your alterations done here.

21 May 2026
Unprompted review

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