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Reptiles By Post Reviews 1,726

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the live food, which often arrives healthy and in good condition. Many appreciate the efficient delivery service, noting that orders are well-packaged and arrive quickly, often exceeding expectations. The ordering process is frequently described as easy to use, with many consumers planning to become regular customers due to the overall positive experience. However, some people were dissatisfied with specific aspects of their orders, such as items not matching website descriptions or being smaller than expected. There were also occasional issues with delivery, including late arrivals, incorrect addresses, or packages being left in unsuitable locations, leading to dead or defrosted live food. A few customers also reported a significant number of dead insects upon arrival or issues with the packaging of certain items.

What people talk about most

Product

Consumers generally express satisfaction with the product offerings. Many reviewers highlight the good... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the speed and efficiency... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the good quality of live... See more

Order

Reviewers highlight positive aspects of their orders. Many customers praise the ease of ordering, quick... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the great,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Will 100% recommend buying your Reptile goods from Reptiles By Post, brilliant fast postage amazing staff well priced Top tier service Will 100% continue to use for my Tarantulas food

Company replied

Rated 5 out of 5 stars

Again another perfect order . Box labelled well , perfectly packaged . Bugs all alive. Will probably be a regular customer as my bearded dragon can’t get enough of the Dubia roaches 🤣

Company replied

Rated 5 out of 5 stars

Springtails for my terrariums...this was my 2nd order, and what a lively bunch, MANY more in this order, and they're now living their best lives as the clean up crews in my terrariums. Arrived quic... See more

Company replied

Rated 5 out of 5 stars

First time ordering from this company, but certainly not the last. Have ordered live insects from a couple of companies before, but most have arrived dead. Not so with this company, which my baby bear... See more

Company replied


Company details

  1. #1 of 5 best companies in Reptile Shop

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

While I am happy with the process and…

While I am happy with the process and delivery I was a bit disappointed with the size of the locusts that I ordered, I ordered large and you sent me medium, they are a bit too small for my beardie, he likes big ones

1 May 2026
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Reply from Reptiles By Post

Hi Nicola, thanks for the review. We have a size guide in the product description of the locusts. If you ever think that the locusts you ordered fall short of the size in this guide, please don't hesitate to send us a message to info@reptilesbypost.com with some pictures so we can assess if something has gone wrong and how we can best put it right for you. Thank you.

Rated 5 out of 5 stars

Impressed with the quality

The live food arrived in good packaging with clear instructions on how to handle them before first use. I was impressed with the amount of food included in the packages also as my local stores do not sell that many live in their boxes of food and the prices were good too. Highly recommend and I'll definitely be using them again.

20 April 2026
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Reply from Reptiles By Post

Thank You, Victoria

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ | Absolute Game-Changer for My Reptiles!

​I’ve tried a lot of different suppliers over the years, but Reptiles By Post has officially set the gold standard.
​I recently ordered a batch of live crickets, and I was honestly blown away. Usually, when you order live food online, you expect a few "casualties" during transit—it’s almost a given. But not with these guys.
​Why They’re the Best:
​Insane Vitality: Every single cricket arrived thriving with life. They were energetic, healthy, and clearly well-nourished before being shipped.
​Top-Tier Packaging: You can tell they actually care about the welfare of the insects. The packaging was secure and designed to keep them active and safe throughout the journey.
​Fast Delivery: They didn't linger in the mail. They arrived quickly, ensuring maximum freshness for my pets.
​My reptiles noticed the difference immediately. There’s nothing better than seeing your animals engage with prey that is actually "feisty" and full of movement!
​If you’re looking for a reliable, high-quality source for live food, look no further. Reptiles By Post is the real deal. I won't be going anywhere else!
​Bottom line: 10/10 service and quality. Highly recommended!

30 April 2026
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Reply from Reptiles By Post

Thank You, Dal

Rated 5 out of 5 stars

Great service

Great service. Arrived in good time. My frogs are loving the fruit flies.

29 April 2026
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Reply from Reptiles By Post

Thank You, Jaz

Rated 5 out of 5 stars

I perfect batch of live food

I perfect batch of live food. My dragon got greedy and tried to eat both tubs. He's quite a picky dude so for him to want more shows they are good food.

29 April 2026
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Reply from Reptiles By Post

Thank You, A.marie

Rated 2 out of 5 stars

Bugs can great but they should for £5 postage

Bugs were great but postage more expensive than other places unfortunately. Some items I ordered weren’t as shown on the website either. Annoyingly I have to pay £5 to return it, even tho they weren’t the same as on photos! It’s for this reason it has a lower mark it also took over a week to respond to my return request. I had to message for a response in the end

22 April 2026
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Reply from Reptiles By Post

Hi Leigh, really glad to hear that you're happy with the quality of the live food. After reviewing the items sent, we believe the plants matched the product photos shown on the website. It appears there may have been some confusion with the images viewed, which is why we were unfortunately unable to cover the return postage cost. We apologise for the delay in responding to the return request. Thank you for your feedback.

Rated 5 out of 5 stars

I’m always changing me order

I’m always changing me order as it depends on what my bearded dragon is fancying day to day on what I get through the most and never had any problems only wish it was a little easier to edit my order that can be a little long winded be nice if the supplier had there own app

28 April 2026
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Reply from Reptiles By Post

Thank You, Richard

Rated 4 out of 5 stars

Great company

Great company , my bearded dragons food arrives in one piece well packed , wouldn't shop anywhere else

21 April 2026
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Reply from Reptiles By Post

Thank You, Emma

Rated 5 out of 5 stars

Quick delivery

Quick delivery, very good price and the package came in excellent condition.
Definitely recommend

27 April 2026
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Reply from Reptiles By Post

Thank You, Jason

Rated 4 out of 5 stars

I was a bit disappointed with the…

I was a bit disappointed with the mealworms. There were plenty there but they looked very thin and devoured a lot of food quickly. I ordered mini mealworms for baby wrens but these were larger than the ones I used to buy from live foods 4 u. They are great for someone feeding reptiles but not for tiny birds, quick delivery if you want large worms.

20 April 2026
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Reply from Reptiles By Post

Thanks for the feedback, Edna.

Rated 5 out of 5 stars

Good products

Good products, great choice. Easy site to use, fast delivery. Great service all round.

27 April 2026
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Reply from Reptiles By Post

Thank You, Cassie

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