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Reptiles By Post Reviews 1,732

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that live food arrives healthy, active, and well-packaged, often in better condition than from other suppliers. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the clear communication regarding shipping and the option for recurring orders. People also commend the excellent customer service and the overall ease of the ordering process. However, some customers experienced issues with orders, such as items not matching website descriptions or being the wrong size. A few people also reported problems with delivery, including late arrivals, packages left in unsuitable locations, or incorrect addresses, which sometimes resulted in dead live food. There were also occasional mentions of a significant number of dead insects upon arrival in bulk orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers praise... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast and speedy... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of the live food,... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering, quick delivery, and the... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A quality service. I have ordered live insects from Reptiles by Post before and the products have always been good quality and reasonably priced. Delivery is prompt and the insects are packaged in sen... See more

Company replied

Rated 5 out of 5 stars

Will 100% recommend buying your Reptile goods from Reptiles By Post, brilliant fast postage amazing staff well priced Top tier service Will 100% continue to use for my Tarantulas food

Company replied

Rated 5 out of 5 stars

Again another perfect order . Box labelled well , perfectly packaged . Bugs all alive. Will probably be a regular customer as my bearded dragon can’t get enough of the Dubia roaches 🤣

Company replied

Rated 5 out of 5 stars

So I've been using these guys for a long time now on a subscription base. I received a phone call today after I had to change my subscription dates. The fella who called me was super polite and friend... See more

Company replied


Company details

  1. #1 of 5 best companies in Reptile Shop

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I’m always changing me order

I’m always changing me order as it depends on what my bearded dragon is fancying day to day on what I get through the most and never had any problems only wish it was a little easier to edit my order that can be a little long winded be nice if the supplier had there own app

28 April 2026
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Reply from Reptiles By Post

Thank You, Richard

Rated 4 out of 5 stars

Great company

Great company , my bearded dragons food arrives in one piece well packed , wouldn't shop anywhere else

21 April 2026
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Reply from Reptiles By Post

Thank You, Emma

Rated 5 out of 5 stars

Quick delivery

Quick delivery, very good price and the package came in excellent condition.
Definitely recommend

27 April 2026
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Reply from Reptiles By Post

Thank You, Jason

Rated 4 out of 5 stars

I was a bit disappointed with the…

I was a bit disappointed with the mealworms. There were plenty there but they looked very thin and devoured a lot of food quickly. I ordered mini mealworms for baby wrens but these were larger than the ones I used to buy from live foods 4 u. They are great for someone feeding reptiles but not for tiny birds, quick delivery if you want large worms.

20 April 2026
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Reply from Reptiles By Post

Thanks for the feedback, Edna.

Rated 5 out of 5 stars

Good products

Good products, great choice. Easy site to use, fast delivery. Great service all round.

27 April 2026
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Reply from Reptiles By Post

Thank You, Cassie

Rated 1 out of 5 stars

Dead bugs!!Have ordered large orders quite a lot…

Have ordered large orders quite a lot of times now and each time my orders have had substantial amount of dead bugs in with the live and clearly they are older batches because they are not lasting long either I think out of all the orders I have placed I’ve only had one good batch that have lasted well. My previous order to this one that arrived yesterday was for 500 bulk crickets there was a huge amount dead on arrival and they were dying so quickly and the smell was horrible I know crickets smell but not like these did . Will have to take my business elsewhere if this can’t be rectified as it’s a lot of money going to waste each time, the boxes I have had to buy in between from local pet shop have outlasted these ones I have purchased from yourselves

27 April 2026
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Reply from Reptiles By Post

Hi Paris, sorry to see that you've had an issue with your livefood on this order, likely caused by DPD leaving the box in the sun. We have sent you an email with some more details and have organised for a replacement order to be sent to your address.

Rated 5 out of 5 stars

Always good

Always good. Fast and always lots of live food in the tubs.

27 April 2026
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Reply from Reptiles By Post

Thank You, Blake

Rated 5 out of 5 stars

Great service

Great service. The mealworms went down a treat with all the birds in my garden. I now have to order MUCH more as the starlings have found out!!!

20 April 2026
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Reply from Reptiles By Post

Thank You, Gareth

Rated 5 out of 5 stars

Will 100% recommend buying your Reptile…

Will 100% recommend buying your Reptile goods from Reptiles By Post, brilliant fast postage amazing staff well priced
Top tier service
Will 100% continue to use for my Tarantulas food

20 April 2026
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Reply from Reptiles By Post

Thank You, Liam

Rated 4 out of 5 stars

Very efficient in their timing as…

Very efficient in their timing as advertised on the website. The crickets were in great condition. The flies look good not many in the culture at present, unfortunately the box had been upside down etc and when I opened it the culture had started coming out of the lid of the fruit fly culture pot. now the culture is all mixed in with the wood media. This is not due to the reptiles company but the delivery. Thank you

27 April 2026
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Reply from Reptiles By Post

Hi Charlie, thank you for your review. If you message us at info@reptilesbypost.com with some pictures of how your parcel arrived, we can look into this and sort out a resolution for you. Thanks.

Rated 5 out of 5 stars

Very happy reptiles

I had been ordering my lizards locust from here on subscription from Amazon and they have always come in perfect condition.
Due to rehoming a few new reptiles I needed more bugs and a different variety so decided to check out these people and I decided to subscribe to them directly because A: it is a little bit cheaper, B: the variety of bugs is great for my variety of reptiles and C: their customer service is brilliant, I made a mistake as a beginner and thought my bugs were dead, they emailed me back straight away and explained that my bugs were just hibernating due to the weather as they were left outside in the cold.

27 April 2026
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Reply from Reptiles By Post

Thank You, Mandy

Rated 1 out of 5 stars

When i ordered the crickets for my…

When i ordered the crickets for my beareded dragon after24hours most of them was dead would it be possible to get a refund for what i paid for please i will not be ordering from u again

20 April 2026
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Reply from Reptiles By Post

Hi Nicky, please email us at info@reptilesbypost.com so we can investigate this and put it right for you. Thanks.

Rated 5 out of 5 stars

Arrived pretty quick

Arrived pretty quick, good condition. Great customer service despite the interesting working hours :)

24 April 2026
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Reply from Reptiles By Post

Thank You, Kristina

Rated 1 out of 5 stars

I have not received my items

I have not received my items

23 April 2026
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Reply from Reptiles By Post

Hi Rebecca, really sorry to hear this. Looks like the courier delayed your parcel and then destroyed it due to it being perishable. Please reach out to us at info@reptilesbypost.com so we can put this right for you.

Rated 5 out of 5 stars

Great service

First time ordering from this company, but certainly not the last. Have ordered live insects from a couple of companies before, but most have arrived dead. Not so with this company, which my baby beardie is very grateful for!

24 April 2026
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Reply from Reptiles By Post

Thank You, Debbie

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