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When you're in Australia & purchasing from Europe, and the prices are so much better than locally (making you wonder if it's too good to be true), you're always a little apprehensive until that first... See more
Company replied
I ordered shoes on Friday from a different country and did not receive a shipping confirmation by Monday noon. But I needed them the upcoming Friday late to I sent out a short email, whether they... See more
Company replied
My second purchase and I could not be more thrilled with this retailer! Shipping from Italy to Los Angeles was super fast and efficient. Both designer shoes purchased were authentic. Very impressed wi... See more
Company replied
Company details
Written by the company
RESIDENZA 725 is a unique luxury retail destination that fosters a cultural ecosystem where different forms of expression and languages converge to create a new customer experience. With four stores in Italy and an omnichannel digital platform, RESIDENZA 725 builds on the nearly ninety-year legacy of COLTORTI, evolving its path of growth and success.
Contact info
Viale Gallodoro 48, 60035, 60035, Italy
- +39 0731712543
- support@residenza725.com
- residenza725.com
4.3
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Defective Discounted Goods
Timely and excellent after-sales, satisfactory shopping!
31 January 2024
Unprompted review
Reply from Residenza 725
Dear Salvatore,
Thank you for your comment.
We are very sorry to hear that. Please email us at support@coltortiboutique.com with a photo of the item indicating the issue so we can provide you with a solution.
Best regards,
Coltorti Customer Care
Penguins snowsuit size 4-5
The snowsuit is so beautiful and and quality is amazing, but it runs too big.
My son is 4.5 years, and I got him a size 4-5, but it was huge on him, and actually fit my 6 years old daughter
1 February 2024
Unprompted review
Reply from Residenza 725
Dear Rand,
Thank you for your review.
Please note that you have 14 days after receiving your order to request a return, you can email us at support@coltortiboutique.com with your order number if you need help with the return process.
Kind regards,
Coltorti Customer Care
In time delivery and quality packaging.
22 January 2024
Unprompted review
Reply from Residenza 725
Dear Yolanda,
Thank you for your feedback!
We are glad to hear you are satisfied with your shopping experience and we can't wait to see you again on coltortiboutique.com.
Best regards,
Coltorti Customer Care
Got my package that’s all that matters…
Got my package that’s all that matters :)
3 January 2024
Unprompted review
Reply from Residenza 725
Dear Sharefa,
Thank you for your comment!
We cannot wait to see you again on coltortiboutique.com
Kind regards,
Coltorti Customer Care
Great experience!
Excellent customer service and a beautiful coat for a great price!
4 January 2024
Unprompted review
Reply from Residenza 725
Dear Lidia,
Thank you for your review!
We are glad to hear that! We cannot wait to see you again on coltortiboutique.com
Kind regards,
Coltorti Customer Care
US shopper
Shipping to the US was quick and the product was as described and in great condition.
3 January 2024
Unprompted review
Reply from Residenza 725
Dear Josh,
Thank you so much for your comment!
We are glad to hear that you enjoyed your shopping experience with us and we can't wait to see you again on coltortiboutique.com.
Best regards,
Coltorti Customer Care
One of the best online store
One of the best online store! Very good Customer Service,selection,prices !
29 December 2023
Unprompted review
Reply from Residenza 725
Dear Eva,
Thank you for your feedback!
We are glad to hear you loved your shopping experience! We cannot wait to see you again on coltortiboutique.com
Best regards,
Coltorti Customer Care
A complete joke
A complete joke. My $400 purse came with damage and when I reached out to customer service, the lady offered me 10% off and basically said sorry about your luck.
12 December 2023
Unprompted review
Reply from Residenza 725
Dear Marie,
We are incredibly sorry to hear that. Could you please resend an email to support@coltortiboutique.com so we can further assist you?
Kind regards,
Coltorti Customer Care
BUYER BEWARE!!!!!!!!!!!
DO NOT BUY FROM THIS COMPANY!!!!! They told me they “refunded” me my order months ago and despite me reaching out to them, they will not help. I never got my refund. I have contacted my financial institution and even they are saying there is no history of a “refund” from them. Absolute crooks and beyond despicable. Will be taking this further and they will be held responsible.
8 December 2023
Unprompted review
Reply from Residenza 725
Dear SS,
As per our previous emails, we are incredibly sorry for the inconvenience caused, we confirm that your refund has been issued already.
Kind regards,
Coltorti Customer Care
Reply from Residenza 725
Dear Xoxander,
Thank you for your review!
We are happy to hear that and we can't wait to see you again on coltortiboutique.com.
Best regards,
Coltorti Customer Care
Great experience
Amazing service, great product and fast shipping! I got my beautiful coat within less than one week to NY.
29 November 2023
Unprompted review
Reply from Residenza 725
Dear Anne Camilla,
Thank you for your feedback!
We are glad to hear you loved your shopping experience! We cannot wait to see you again on coltortiboutique.com
Best regards,
Coltorti Customer Care
Everything is good
The bag was in good condition and delivered by time.
1 December 2023
Unprompted review
Reply from Residenza 725
Dear Cheng,
Thank you so much for your comment!
We are glad to hear that you are satisfied with your purchase and can't wait to see you again on coltortiboutique.com.
Best regards,
Coltorti Customer Care
TAX payment
is ether include the tax onto the payment or don't put it at all because this is practically a scam if I want to buy a product I want to buy it at ease I want a refund this is a stupid marketing strategy to take more money because they know we wont double check and the stupid excuse is its written there SHUT UP!!!!!
22 November 2023
Unprompted review
Reply from Residenza 725
Dear Jay,
We are very sorry to hear about your disappointment, however the information about taxes not being included for orders outside the EU is present on our website and in the confirmation email. Please contact us if you need any further clarification.
Kind regards,
Coltorti Customer Care
Beautiful bag
I was a bit hesitant before making my first order with Coltorti but the price was great and I decided to give it a go. It arrived in only a few days after I placed an order and the Fendi bag I received was beautiful. It would be even nicer if the original plastic on hardware was not taken off. A happy shopping experience and thanks !
16 November 2023
Unprompted review
Reply from Residenza 725
Dear Joyce,
Thank you for your comment!
We are very happy to hear you had a positive shopping experience and we can't wait to see you again on coltortiboutique.com!
Kind regards,
Coltorti Customer Care
authenticity
Great authentic products and fast delivery.. make sure you pay duties and taxes immediately to avoid any issues with shipping...The US online store should offer all of the products they offer in all countries especially the ones they only offer in european countries
6 November 2023
Unprompted review
Reply from Residenza 725
Dear FM,
Thank you for your review!
Unfortunately, not all brands are available for US customers, but we hope to see you again soon on coltortiboutique.com!
Kind regards,
Coltorti Customer Care
possibility of a tax refund
I have ordered a coat, from The UK, made a tax payment and now I am now looking to return it. I inquired about the possibility of a tax refund.
But nobody could answer me if a tax refund is possible, and if so, what the procedure would be for this to take place.
9 November 2023
Unprompted review
Reply from Residenza 725
Dear Olena,
We are very sorry to hear about your disappointment, however the information about taxes not being included for orders outside the EU is present on our website. Please contact DHL directly for more details regarding the refund of the taxes & duties.
Kind regards,
Coltorti Customer Care
Great selection and prices, fast safe shipping
Easy online ordering, quick ship, great prices and great product. Very pleased with my purchase.
30 October 2023
Unprompted review
Reply from Residenza 725
Dear Susan,
Thank you so much for your feedback!
We are glad to hear that you enjoyed your shopping experience with us and we can't wait to see you again on coltortiboutique.com.
Best regards,
Coltorti Customer Care
It was great
It was great. Got my boots shipped internationally in exactly 1 week.
23 October 2023
Unprompted review
Reply from Residenza 725
Dear Baller,
Thank you so much for your comment!
We are glad to hear that you enjoyed your shopping experience with us and we can't wait to see you again on coltortiboutique.com.
Best regards,
Coltorti Customer Care
Authentic Products with huge…
Authentic Products with huge discount.Got my First Moncler Down Jacket only $778, retail $1500!!!! Love It!!!
21 October 2023
Unprompted review
Reply from Residenza 725
Dear Ivan,
Thank you for your feedback!
We can't wait to see you again soon on coltortiboutique.com.
Best regards,
Coltorti Customer Care
Best online purchase ever
I am super happy about my first purchase at Coltorti Boutique. I was very uncertain whether to risk buying online from the online store that I have never heard yet. I could found the feedback on purchase with shipment to Lithuania, and I give it a go. And I hope my feedback will help to make a decision to other potential customers.
What I noticed, the shop provide opportunity to pay via different ways (card, paypal, etc.) and purchase itself took several minutes only. Then I got in contact with the support team of boutique, it was very responsive. Even though the dispatch took quite a time, the support team was in touch with me explaining the details if I emailed them. As my delivery was likely to be performed on the day when I would be away on the business trip, I managed to change the delivery date of my purchase with DHL.
One more important point for me, that the money from my bank account had not been credited, unless I confirmed the purchase with the delivery service currier right after my return from business trip.
Not saying that the price of my MMWeekend coat was the best comparing to other online stores. Thank you very much for a nice purchase experience with Coltorti Boutique!
4 October 2023
Unprompted review
Reply from Residenza 725
Dear Olga,
Thank you so much for your review!
We are very happy to hear that you enjoyed your shopping experience with us and we can't wait to see you again on coltortiboutique.com.
Best regards,
Coltorti Customer Care
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