My new airsense 11 runs out of water during the night. The device also sends data to Resmed including AUDIO RECORDING that I cannot opt out of or stop as they have built a modem into the device.... See more
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Terrible products and even worse customer support. The machines are bad, really bad. Water boarding is what I’d call it. Customer service are an absolute joke and pin it on the user being at fault wit... See more
20 years with Resmed fantastic customer service .had many machines and masks, However latest F20 is rubbish ! Try reattaching the tube to the mask when it comes off . It requires the ability to feel... See more
A shout out to Liverpool store Manager Rajani & her equally helpful staff for their excellent customer service. Being a first time cpap user that extra care & support factor always goes along way in... See more
Company details
About ResMed
Written by the company
ResMed changes lives with medical devices and cloud-based software apps that better diagnose, treat and manage sleep apnea, COPD, and other chronic diseases.
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3.3
Average
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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On time delivery
10 April 2023
Reply from ResMed
Hi Nb,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Stuart,
Thank you for taking the time to share your experience with us. We’re known to get things right, and appreciate getting honest customer feedback when we don't. We’ll be sure to pass on the feedback on for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed Australia
Very late arrival on masks
Took literally 2months from order date to receive my masks.
So I couldn’t use my machine for treatment until they arrived.
Bloody terrible
2 May 2023
Reply from ResMed
Hello Kirk,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed Australia
Reply from ResMed
Hi Karin!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Great equipment
Great equipment, easy to use, very quiet and the nose pillows are very comfortable.
2 May 2023
Reply from ResMed
Hi Andreas!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Easy to order and pick up
10 April 2023
Reply from ResMed
Hi David,
We are so thrilled to hear of your easy, smooth experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Reply from ResMed
Hi John
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
the staff were very helpful.they might…
the staff were very helpful.they might have asked more questions on the setup of my old machine to compare.
14 April 2023
Reply from ResMed
Hi Neale,
We are so thrilled to hear of your smooth experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
AirMini is lightweight BUT HumidX causes allergic reactions
Whilst AirMini is lightweight and easy to carry, the HumidX tablets triggered an extreme allergy reaction with constant sneezing, sinus irritation and puffy weeping eyes. Two weeks of antihistamine and I have to stop using AirMini for the next 5 weeks whilst overseas. Disappointed and feel there should be some upfront discussion about the possible severe side effects.
10 April 2023
Reply from ResMed
Hello RJek,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed Australia
We were very happy with the help and…
We were very happy with the help and guidance of the staff.
10 April 2023
Reply from ResMed
Hi Vicki
We are so thrilled to hear of your easy, smooth experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Wrong item delivered.
1 May 2023
Reply from ResMed
Hi Todd
Thank you for taking the time to share your experience with us. We’re known to get things right, and appreciate getting honest customer feedback when we don't. We’ll be sure to pass on the feedback on for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed Australia
helpful staff
10 April 2023
Reply from ResMed
Hi Edgar,
We are so thrilled to hear of your helpful experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Money pit
Under absolutely no circumstances buy a ResMed machine. They are faulty and have ongoing issues. It’s a well documented that the AirSense 10 water chamber leaks because of of a seal problem when the plate heats up - water goes into the device and it stops working. A new one costs up to $100. As well, hoses and masks have a short lifespan too, with the latter costing up to $200. See online and YouTube for how many people have done their dough on this inferior product. As a retiree, the ongoing costs have doubled the $1300 I paid for the unit.
Update: Check out this standard response below. Says it all.
13 April 2023
Unprompted review
Reply from ResMed
Hi Joe,
Thank you for taking the time to share your experience with us. We’re known to get things right, and appreciate getting honest customer feedback when we don't. We’ll be sure to pass on the feedback on for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed Australia
Great service 'iffy' product…
Great service 'iffy' product durability.
Your packaging and prompt delivery were great.
However the F10 full head gear strap tends to stretch over time, eventually making it virtually useless (1.5 - 2 years). Also the velcro strip on the cheek band became 'unstuck' through the night despite being completely lint free. I had to sew the strap in place!
I would have hoped the strap would have lasted longer for the price!
9 April 2023
Reply from ResMed
Hi Filiz,
Thank you for taking the time to share your experience with us. We’re known to get things right, and appreciate getting honest customer feedback. We’ll be sure to pass on the feedback on for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed Australia
Made sure I had what I needed
Made sure I had what I was after and suggested more option helped alot
10 April 2023
Reply from ResMed
Hi Cameron,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Iai,
We couldn’t be more thrilled to hear that the test was easy for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
Very fast delivery
1 May 2023
Reply from ResMed
Hi Igbal,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Customer,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Purchase of new mask pillow
Ordered new mask pillow online. Fast response and acknowledgement and quick trackable delivery.
Smooth process
30 April 2023
Reply from ResMed
Hi Tom,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience. Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
Resmed review
The machine is very good but the mask is wanting, first, the straps stretch requiring regular adjustment, second the velcro is not strong enough and will release when one turns, third as the straps need to be tight the webbing at the back of one's neck needs to be a bit wider to make the system more comfortable.
30 April 2023
Reply from ResMed
Hi John,
Thank you for your review, it is much appreciated!
We’ll be sure to pass on the valuable feedback for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well, ResMed
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