Resolvemyclaim Reviews 

839
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 778 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making the process easy to understand. Many highlight the excellent customer service, appreciating how agents keep them informed and reassured throughout their claim journey. The service is frequently described as very good, with people feeling confident that their claims are being handled efficiently and effectively. However, some customers also noted instances where they felt they had to do too much of the work themselves, such as finding agreements, which they believed the company should handle. A few other people also felt that some calls lacked a clear purpose, despite the politeness of the staff.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, polite, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the politeness,... See more

Claim

Reviewers highlight positive aspects of claim, particularly the clear and consistent communication regarding... See more

Service

Users describe positive interactions with service, highlighting it as friendly, informative, and very... See more

Customer communications

Reviewers mention positive feedback about contact, with many appreciating the updates received regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

He explained clearly why he was calling and felt reassured he was genuine as I have been scammed recently. This causes things like this, dealing with unknown companies problematic so I am very wa... See more

Company replied

Rated 5 out of 5 stars

I’ve been dealing with Jordan from resolve my claim, and he’s been extremely helpful throughout the process. Even though my claim hasn’t been completed yet, Jordan has kept me updated regularly and ex... See more

Company replied

Rated 5 out of 5 stars

This company is doing very well, after few months I did my inquiries they've made sure to let me know what is going on, Reece is fantastic he is so professional he explained to me all what I have to k... See more

Company replied

Rated 5 out of 5 stars

Frank was fully aware of all the details regarding previous car finances i have taken out. He was really pleasant to speak with and i ended the call feeling very happy and positive because of how Fra... See more

Company replied


Company details

  1. #69 of 150 best companies in Legal Services

Written by the company

Claim compensation for mis-sold PCP car finance. Use our free online tool to find your old car finance agreements, then claim on a No Win No Fee basis.


Contact info

4.8

Excellent

TrustScore 5 out of 5

839 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(839)

772 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great call with Jordan

Great call with Jordan, very friendly and made the call very easy.

10 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Ryan,

Thank you for your feedback! We’re glad to hear you had a great and friendly experience speaking with Jordan, and that he made the call smooth and easy for you. As the FCA review into car finance commission cases continues, we’ll keep you informed of any updates regarding your claim.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

I was informed of everything thoroughly…

I was informed of everything thoroughly and my caller was helpful

15 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Angelina,

Thank you for your kind feedback! We’re delighted to hear that everything was explained thoroughly and that you found our team helpful. As the FCA review into car finance commission cases continues, we’ll keep you updated on any progress regarding your claim.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Reece was a delight

Reece was a delight, so polite and informative. Lovely gentleman who is clearly very good at his job.

15 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Dylan,

Thank you for your wonderful feedback! We’re so pleased to hear that Reece made such a positive impression with his polite and informative approach. As the FCA continues its review into car finance commission cases, we’ll be sure to keep you updated on your claim’s progress.

Best regards,
Haydee Chavez
Resolve My Claim.

Rated 5 out of 5 stars

Good call

Because he spoke clearly and explained things well

15 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi M. Edwards,

Thank you for your feedback! We’re glad to hear you found the call clear and well explained. It’s important to us that every customer fully understands their claim process. As the FCA review into car finance commission cases continues, we’ll keep you updated on any developments.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

This company is really good keeping me…

This company is really good keeping me informed of how my claim is going vvery friendly and clear

15 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Mary Theresa,

Thank you for your kind words! We’re delighted to hear that you’re happy with our communication and the clarity provided throughout your claim. As the FCA review into car finance commission cases continues, we’ll make sure to keep you updated on any progress.

Best regards,
Haydee Chavez
Resolve My Claim.

Rated 4 out of 5 stars

Jim swift

The gentlemen who called was very Polite and informative and was not pushy ! in any way .
information given was clear and easily interoperated !

8 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi James,

Thank you for your kind feedback! We’re glad to hear that our team member provided polite, clear, and pressure-free communication. As the FCA review into car finance commission cases continues, we’ll keep you updated on any progress with your claim.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

A welcomed call from Reece updating me…

A welcomed call from Reece updating me on my claim

15 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Mr. McKeever,

Thank you for your feedback! We’re glad to hear you appreciated the update from Reece. Keeping our clients informed throughout the process is something we take pride in. As the FCA review into car finance commission cases continues, we’ll make sure you’re kept up to date with any progress regarding your claim.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Reece was very informative and…

Reece was very informative and explained the ongoing process very clearly.

15 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Nick,

Thank you for your feedback! We’re pleased to hear that Reece provided clear information and helped you understand the ongoing process. As the FCA review into car finance commission cases continues, we’ll keep you updated on any developments with your claim.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Great staff

The gentleman on the phone was courteous informative and didnt go round the houses.

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Paul,

Thank you for your feedback! We're glad to hear our team member was courteous and provided clear, straightforward information during your call. As the FCA review into car finance commission cases continues, we’ll keep you updated on your claim’s progress.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Helpful

Confident informative

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Sian,

Thank you for your kind words! We're pleased to hear you found our team helpful, confident, and informative. As the FCA review into car finance commission cases continues, we’ll be sure to keep you updated on your claim’s progress.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Kept updated on claim

Kept updated on claim. Polite and easy to talk to

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi,

Thank you for your feedback! We're glad to hear you found our team polite and easy to talk to, and that you’re being kept updated on your claim. As the FCA review into car finance commission cases continues, we’ll make sure you stay informed every step of the way.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Very polite

Very polite, I hadn't asked for an update but had a call from them and Frank was very polite.

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Nikki,

Thank you for your feedback! We’re pleased to hear that Frank reached out proactively and that you found him very polite. As the FCA review into car finance commission cases continues, we’ll make sure you stay updated with any progress on your claim.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Extremely helpful and knowledgeable

Extremely helpful and knowledgeable. Very professional in his dealings with me. Gave me all the relevant up to date information.

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Bill,

Thank you for your kind feedback! We’re delighted to hear that you found our team extremely helpful, knowledgeable, and professional. It’s great to know you received all the up-to-date information regarding your claim. As the FCA review into car finance commission cases progresses, we’ll continue to keep you informed.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Well informed about my car finance…

Well informed about my car finance claim, always good to be kept in loop as it's been going on for some time now

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Michael,

Thank you for your feedback! We’re glad to hear you appreciate being kept updated on your car finance claim. We understand it’s been a process, and as the FCA review continues, we’ll make sure you remain informed every step of the way.

Best regards,
Haydee Chavez
Resolve My Claim.

Rated 5 out of 5 stars

Francis was helpful in explaining how…

Francis was helpful in explaining how long will it take for the claim to be resolved and also send a link to portal so I can access and get updates on my claim.

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Saqib,

Thank you for your feedback! We’re glad to hear Francis was helpful in explaining the timeline for your claim and ensured you have access to the portal for updates. As the FCA review continues, we’ll keep you informed of any progress regarding your case.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Good to hear of an update re my claim

Good to hear of an update re my claim
Operator very friendly and knowledgeable

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Patricia,

Thank you for your feedback! We’re pleased to hear you received a friendly and knowledgeable update about your claim. As the FCA review into car finance commissions continues, we’ll make sure to keep you informed of any new developments.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Very responsive .

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Jason,

Thank you for your kind feedback! We’re glad to hear you found our team responsive. As the FCA continues its review into car finance commission cases, we’ll keep you updated on any progress regarding your claim.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Up date phone call

Very polite and and provided me with all the follow up information I needed

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Amanda,

Thank you for your feedback! We’re pleased to hear you found the update call polite and informative. As the FCA review into car finance commission cases continues, we’ll keep you updated on any developments regarding your claim.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

Very informative

Very informative, understanding and polite.

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Mr. Moat,

Thank you for your kind feedback! We’re delighted to hear you found the service informative, understanding, and polite. As the FCA review into car finance commission cases progresses, we’ll continue to keep you updated on your claim’s progress.

Best regards,
Haydee Chavez
Resolve My Claim

Rated 5 out of 5 stars

He was extremely helpful and very well…

He was extremely helpful and very well informed.

14 October 2025
Unprompted review
Resolvemyclaim logo

Reply from Resolvemyclaim

Hi Taqi,

Thank you for your positive feedback! We’re pleased to hear that you found our advisor extremely helpful and well-informed. As the FCA review into car finance commission cases continues, we’ll ensure you’re kept updated on your claim’s progress.

Best regards,
Haydee Chavez
Resolve My Claim

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