Responsible Life Reviews 2,207

Tracy James provided us with an excellent service from start to finish, very professional guiding us through the process stress free, keeping in regular contact at every stage and we knew we could contact her with any queries. We would definitely recommend Tracy, Steve & Sue

Tracy James is a very friendly adviser, explaining everything very clearly and could answer all my questions. There was regular contact throughout the whole process and I felt I was well looked after.

Susan was brilliant, she explained everything at every step and kept us fully informed of progress and letting us know next steps of each stage. We had dealt with Susan before but alas didn't need the services of her a few years back but we made contact and it was as if there hadn't even been a gap in our communications. Susan certainly knows her stuff and I would highly recommend her and definitely use her again if the need arises.

From start to completion Susan was highly professional whilst being attentive and caring also. I found Susan to be honest and reliable. Susan provided relevant factual information throughout and when Susan said she would do something it was done promptly.

Great service, always at hand with help and advice

Tracy took the time to understand our challenges and specific needs, highlighting the alternatives to ER and how we might consider them. The comparative numbers of other ER providers were helpful when making a final decision, as were the projections and impacts of making annual payments to lessen the compound interest. We did finally go down the ER route having considered a number of alternatives including downsizing.

Throughout the application process Tracy kept us informed together with actively helping resolve a special condition imposed by the lender when our solicitor was unable to.

Tracy went above and beyond our expectations and helped throughout the process with guidance and professional advice.

My wife Lesley and I could not have been happier with the service provided by Susan Chessor. Susan, was very welcoming and put us at ease from the get go. She diligently explained what would happen through the process. We were updated regularly and any questions asked in person or by email were responded to in good time and answered honestly and professionally. This would have been a daunting process but through Susan's care and attention it was a 100% smooth transaction.

We've been helped all the way by Dave Long. He covered all bases, and answered all our questions....what made this experience so much easier and better, is the fact that he is a naturally friendly guy with a great sense of humour.
Totally recommendable !!

The service was fast and efficient with excellent communication and explanation of options and products. Would highly recommend Tracey James as an experienced and highly knowledgeable professional in this market .

Rebecca explained things very clearly and was there to support me every step of the way. The whole process went very smoothly and I would certainly use them again if I needed to.

Having decided to pursue the Lifetime Mortgage avenue we were recommended to speak to Richard, who from the initial phone conversation couldn't have been more accommodating. His thoroughly professional attitude together with his caring, thoughtful and understanding helped us to navigate our way to the successful completion of our Lifetime Mortgage. Thank you so much Richard.

Rebecca was thoroughly professional during our dealings with her and Responsible Life.
She explained everything, went through all costs, and fully explained the whole process from start to finish.
Very helpful, and answered any questions or queries that we had.
Thank you for all your help Rebecca

Paul Hood assisted my husband and I with our equity release. He was very helpful, answering all our questions in a professional and friendly manner. Nothing was too much trouble. Additional queries by email were responded to in a timely fashion. The advice we received gave us the confidence to go ahead with the equity release. We would definitely recommend his services.

Tracy James was amazing, so knowledgeable and very kind and helpful. Highly recommend. Tracy made it just a stress free experience.

I found Susan very informative and helpful in providing the options available to me regarding Lifetime Time Mortgages. Susan responded quickly to my enquiries.

David La Haye Equity Release Specialist !
Very helpful and kept me up to date on the process.

Following our approach, Sharon Carmichael made contact and arranged for a more detailed appointment to discuss our needs. She was polite and friendly throughout and both knowledgeable and patient. Sharon was especially thorough in making sure we fully understood our potential commitment. She was able to source a solution that met our requirements and ensured a smooth transition to the more legal processes. A successful outcome in quick time, with Sharon keeping us appraised throughout. Thank you.

From the initial face to face meeting Susan swiftly understood our situation. Following a thorough review she was able to progress lenders who also progressed swiftly to conclude the final mortgage agreement.
A professional service which did not over promise but actually delivered 100%. Customer service at its best.
Grateful that a company with the aim of later life lending can provide outcomes to enable a fresh start to be made and affordable security into the future.
Susan kept in touch throughout the process and we were most grateful for this personal support.
I would wholly recommend Susan and her companies services.

Rebecca Moore. It was a pleasure to meet Rebecca she spent a long time with us explaining every detail very carefully and finding the right package for us.The whole process was very quick and Rebecca kept us informed at every stage. We cannot recommend her highly enough.

We cannot thank Susan Chessor for all her hard work patience and professionalism and her total commitment in arranging our remortgage. She kept us up to date throughout the whole process her advice was invaluable.I would highly recommend Susan to anyone requiring Financial Advice.