Responsible Life Reviews 

2,288
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, highly professional, and genuinely caring during every single step of the journey. Reviewers emphasize that advisers take the time to explain all available options clearly without putting any unwanted pressure on individuals. People also mention the exceptional customer service, noting that representatives are always readily available to answer questions promptly and provide reassuring guidance. Consumers particularly appreciate the convenient home visits, thorough communication, and overall efficient user experience that ensures transactions run smoothly from initial contact to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing advisers as exceptionally helpful,... See more

Service

Customers had positive experiences with service, frequently praising the efficient and knowledgeable support... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers consistently received... See more

User experience

People report positive experiences with user experience, highlighting how staff explain everything clearly... See more

Customer communications

Users describe positive interactions with customer communications, expressing great satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Hood gave us full and frank independent advice about our Aviva equity release mortgage, and our wish to secure additional funds He visited us at home, and then approached Aviva to ascertain... See more

Rated 5 out of 5 stars

Kristian was amazing from the first telephone ☎️ call. Our appointment was professional,caring & attention to detail was brilliant. He took me through the whole process step by step. Nothing was too... See more

Rated 5 out of 5 stars

Our advisor Natalie Ellis worked with us from the initial stages through to completion. She explained everything thoroughly and set up meetings to sort both myself and wifes timescale. Natalie also... See more

Rated 5 out of 5 stars

My adviser was David La-Haye. I wanted to raise funds to help my two adult children and equity release was one option. Another option was via my pension pot and to cut a long story short he advised me... See more


Company details

  1. Financial advisor
  2. also in
  3. Alternative Financial Services
  4. Mortgage broker
  5. Pension fund

About Responsible Life

Written by the company

About us

Contact us

Responsible Life was founded in 2010 and has since provided clear and trustworthy advice to thousands of homeowners.

Since then, we are delighted to have expanded our service offering to include such brands as Royal London Equity Release Advisers, Responsible Equity Release, The Retirement Mortgage Service, and The Telegraph Media Group Equity Release Service.

We are proud to offer UK homeowners over the age of 55 a holistic service, investigating your personal circumstances and evaluating a range of financial solutions to find the one best suited to you. Whether you are looking to clear an existing mortgage, gift an early inheritance, or boost your disposable income, we are here to help.

Our nationwide team of specialists is on hand to meet with you and discuss your goals and ambitions. To find out if you could be eligible and to arrange your no-obligation advice appointment, get in touch with us today at 0800 048 5807.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(2,288)

195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Life Time equity release

From the very beginning to the completion the service and help was exceptional. David La-Haye was very good with all the details including letting us know about everything, including the bad points. We were both concerned from the very beginning. But everything went through very well.
Many thanks to all involved.
John and Angie Lambert

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Susan Chessor was great

Susan guided us through the mortgage application process perfectly. Very approachable and friendly. Nothing was too much trouble. Would recommend to anyone. Thank you!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Tracy James Equity Release Specialist

Tracy James was absolutely brilliant in dealing with our lifetime mortgage.She kept us informed throughout the process and answered our queries with patience and understanding,I would recommend Tracy to complete and fulfill your instructions anytime.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Rebecca Moore was my advisor and I…

Rebecca Moore was my advisor and I can’t thank her enough! Rebecca was extremely knowledgeable, professional and friendly. I trusted her to find the right product for me and would not hesitate in recommending her to any potential future clients.
A five star service all the way!
Jan

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Sharon Coatalen and Equity Release

I have never written a review before today, but the way Sharon Coatalen, dealt with my Equity Release was brilliant, at all times I knew what was happening, kept up to date with progress, and nothing was hidden or came as a surprise and funds were released before the expected date, I have already recommended Sharon and Responsible Life to other friends in a similar position to myself, Thankyou

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely kind and understanding agent

Genuinely kind and understanding agent. Supportive to my needs whilst giving care to my ill family members. Fantastic knowledge of the product I was looking for and extra information I wasn't aware of and open market products that were available to me. Excellent customer service, over and above, thank you Kristian.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Rebecca Moore of Responsible life…

Rebecca Moore of Responsible life handled our Equity release from start to finish, she is the ultimate professional, she answered all our questions and phone calls promptly and put us at ease during a very stressful time, i would highly recommend Rebecca should you be considering Equity release.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Susan Chessor

Everything was explained competently and clearly. The process was extensive and very detailed. We experienced several delays with rhe lender but she was on the case and kept chasing on my behalf. Thank you for your diligence Susan.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Paul Gendennan

Paul Gendennan provided us with an excellent introduction to Equity Release. He then went on to provide us with the advice we required and walked us through the process. He dealt with us in a friendly professional way which helped us in deciding our way forward.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

We had a consultation with Paul…

We had a consultation with Paul Glendennan regarding Equity release, he gave clear advice, with multiple options and really did have our best interests at heart.
Those was no force selling or pushing you into something but just an easy, informal conversation about the options available to us.
We would highly recommend Paul to anyone interested in releasing equity from their home!
Leta

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Equity Release at it's best.

I already had an Equity Release account with an option for more if needed. I decided to do this so I contacted them and after a initial consultation with Simon things moved very fast indeed . After a few questions things were put in place and I received the funds within 14 days. I cannot day how impressed I was with the service throughout. Everything went so smoothly and the staff were brilliant. If ever you think about Equity Release then try these people first.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Equity Release Mortgage

We have been very impressed with this company and chose them after initial contacts made to four other specialists. David La Haye impressed us in particular, he actually came out to visit which none of the others did, but of all the products offered to us, his was the better value by far, we even got cashback which sealed the deal for us. Davis Le Haye was helpful, understanding and walked us through the whole process and we would highly recommend him to anyone seeking advice

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Paul Glendennan

My initial contact was with Paul Glendennan who was the Financial Advisor regarding Equity Release. His knowledge and patience was very reassuring as had so many questions plus contacted him on several occasions afterwards but was always the true professional and always responded without hesitation and useful advice.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Equity Release Fabulous service

Totally professional from beginning to end of our Equity release application.
What was a daunting project as we had no prior knowledge of how to go about Equity release, Christian was more than helpful and explained all aspects simply and clearly so we understood everything. We had a few problems to overcome on the way but again these were dealt with as quickly as possible.
Communication was excellent with all members involved in finalising our application, always at the end of the phone or email for help and advice.
A huge thankyou to Christian, Michelle and Sharon who have all played a part in getting us over the finish line.

22 July 2026
Unprompted review

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