It's hard to say anything deserves a 5 out of 5, though it was handled adequately. Thanks for the help.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
the easy to connect my platforms
Company replied
I'm not even a paying user of their platform and they gave live on-demand support with an actual person. This is unheard of in tech. I literally have only a few bots following me - these guys are seri... See more
Company replied
SOOOO grateful for this support! Thank you for being available for us after hours-- when we needed it. We have a big broadcast event tomorrow with high stakes and it means the WORLD to be able to ha... See more
Company details
Written by the company
Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time. With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay. Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat. Join 6M+ streamers who trust Restream to amplify their live presence across all channels.
Contact info
515 Congress Ave, Suite 1050, 78701, Austin, United States
- support@restream.io
- restream.io
4.4
Excellent
465 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Switched from Streamyard after they…
Switched from Streamyard after they became greedy. There was a learning curve but I’m not looking back. Cool tool, nice people.
I’d just like some more customisations in their studio.
1 September 2025
Reply from Restream
Thanks so much for switching over and for sticking through the learning curve — we’re really glad to have you with us. It means a lot to hear that Restream feels like the right fit and that you’ve had a positive experience with our team. 🖤
You mentioned customization, and that’s spot on — we recently shipped customizable layouts in Studio, and we’re already working on bringing even more ways to make your streams feel unique. We love getting requests and votes from our community, so if you’d like to share specific ideas, you can add them here: ideas.restream.io
We’re excited to keep making Restream better for you — thanks again for the kind words and for being part of our community.
~ Anya, Product Marketing
Hands down my favorite streaming tool
Hands down my favorite streaming tool! They mentioned local recordings will come soon too…that’s the only thing I’m missing
11 September 2025
Unprompted review
Reply from Restream
This absolutely made our day — thank you for the kind words! We’re so glad Restream has become your favorite streaming tool.
And you’re right, local recordings are key. Great news - this feature is on the way. I recommend keeping an eye on your email and our social channels, because the announcement is already in the works. We can’t wait to share it with you.
Thanks again for streaming with us — it means the world.
~Anya Product Marketing
They dont really give a $#!t
Asked a question via email. Got a tone deaf AI reply. Is probably useful albeit antipersonal
10 September 2025
Unprompted review
Reply from Restream
I’m sorry our reply felt tone-deaf to you. You’re right — no one wants to feel like they’re getting a robotic response when they reach out for help.
To clarify, AI agents are only there to help triage general questions (like how to connect Restream with OBS) and point new users in the right direction. More complex issues — like technical problems or billing — go straight to a human. And no matter the case, a human is always available at the next step. In fact, our product marketing team often takes the time to personally respond, as I’m doing here, because we care deeply about conversations with our creators.
It honestly hurts to hear that it came across as if we don’t give a damn, because we really do. We’ve taken your feedback seriously and are reviewing the way our AI-assisted replies are written to make them feel more natural.
And just as a reminder, we also offer 24/7 live chat with real human streaming experts. That’s something pretty rare in this industry — and if you’d prefer to talk directly to a person, I’d recommend live chat over email in the future. We sure hope Restream can serve you better in the future.
~ Anya, Product Marketing Director.
Predatory business, HORRIBLE support
Yes, 100% agree with the other negagtive comments.
PREDATORY business practice,
The most unprofessional and condescending 'support' chat I've ever had.
I used to be a GREAT fan of restream until I started PAYING them money, and then had to deal with their support team.
They wasted SO much of my time,
Were constantly talking down to me,
NEVER addressed any of my problems.
So within TWO conversations with the support team,
They managed to turn me from a FAN - who recommended Restream to all his friends
to now a rather ANGRY ex-customer.
7 September 2025
Unprompted review
Reply from Restream
I’m really sorry to hear about your experience. It’s true — you used to get more for free, and it never feels good when something that was unlimited suddenly has requirements or costs. The reason we made that change is so we can keep building and improving tools for creators in a way that’s sustainable for the long run. Still, I understand how disappointing it can feel on your side.
I’m also sad that the conversation with our support team left you feeling even more frustrated. While our team stayed professional, the back and forth clearly didn’t land right, and that’s not the experience we want anyone to have.
Your account has already been refunded in full, but more importantly, your feedback has been heard — both about product limits and about the support experience. Thank you for sharing this openly. We’ll use it to do better moving forward.
~ Anya, Director of Product Marketing
Terrible service. STAY AWAY
Their customer service is very unsupportive and their business model is very predatory. I got the service. It did not work for me and they claimed it wasn’t an issue in their end but on mine, okay fine I’ll just cancel I’ll take the one month payment as a loss. But they KEPT CHARGING ME. They refused to give me a refund and I can’t take my debit card off of their platform. I have had to resort to disputing the purchase in order to get my money back. I would never use this service again.
18 August 2025
Unprompted review
Reply from Restream
I’m really sorry to hear about your experience—it’s clear we didn’t make things as smooth as they should’ve been. You’re right that canceling should be easier and more transparent, and we know we have work to do here.
To clarify, your subscription wasn’t canceled on our side, which is why the charges continued and why you couldn’t remove your card. That’s on us for not making the process clearer. Once you reached out, our billing team processed your refund within 7 hours, and the funds should be back in your account depending on your bank’s timeline.
We’ll take your feedback to keep improving, especially around cancelation and payment settings. Thanks for giving Restream a try, and I truly wish your experience had been better.
— Anya, Restream
Dislike the software you said it free…
Dislike the software you said it free as it comes with 2 stream platform and can allow up to 3 people share screen and it say it comes with the command free and there not free you want me to paid I don't do business that lies about there products and the login function never works half of the time then it never connects to twitch as it keeps saying network error non stop and there nothing wrong on my end your software is garbage hell I rather use one studio than your platform.
13 August 2025
Unprompted review
Reply from Restream
We’re sorry you had a frustrating experience. Restream does have a free plan with core features to help creators get started. Some advanced tools — like more streaming destinations and larger guest capacity — are part of our paid plans, which help us keep the platform running and provide 24/7 live support.
The errors you mention with login and Twitch should not happen, and we sincerely apologize. Our support team is always available to help fix these issues right away.
We value your feedback and hope we can show you the reliable streaming experience Restream is known for.
~ Anya, Product Marketing
I extracted a voice from video…
I extracted voice from video and they didn't even ask me to sign up like most other companies do. I have book-marked their site and will most likely use them another time.
10 July 2025
Unprompted review
Reply from Restream
Thank you so much! If you do sign up, we’ve got even more awesome tools for creators — like recording podcasts, going live across all your channels, and turning long videos into viral Shorts automatically. ✨
~ Anya, Product Marketing
Good free stuff
17 June 2025
Unprompted review
Reply from Restream
🙌 Happy streaming! Thank you for a great review.
easy to navigate
15 June 2025
Unprompted review
Reply from Restream
Thank you! We love to hear that Restream is easy to use. We really appreciate your 5 stars! ❤️
~ Anya, Product Marketing
Milledgeville Brethren Church
Our IT guy at SVL, Rockford/Belvedere IL set us up with your streaming platform.
We like it so much! It’s very easy to use and the streaming is top notch.
1 June 2025
Unprompted review
Reply from Restream
Thank you so much for the five stars and the kind words! We’re thrilled to hear you’re enjoying the stream quality and ease of use. Big thanks to the IT team in IL for spreading the word — we’re lucky to have such amazing champions. Happy streaming!
~ Anya, Product Marketing
Reply from Restream
Thanks so much! Glad to hear connecting your platforms was easy — that’s exactly what we’re going for. Let us know if there’s anything else we can make smoother for you!
Anya, Product Marketing
Great user experience
It's extremely easy to use and I've had no problems streaming to more than one platform at once!!
12 May 2025
Unprompted review
Reply from Restream
We LOVE hearing this! Thank you! So happy everything’s been smooth and easy — that’s what we work hard for every day. Can’t wait to see what you stream next!
~ Anya, Product Marketing
Simple and Intuitive
It took some time to figure out how it worked, but overall intuitive afterwards. Made streaming on Kick and Twitch pretty seamless
19 May 2025
Unprompted review
Reply from Restream
Thanks for sticking with it! Glad it clicked and made streaming to Kick and Twitch easy in the end. We’re always working to make that learning curve even shorter — excited to have you with us!
~ Anya, Product Marketing
It works better than expected and does…
It works better than expected and does more than I imagined.
19 May 2025
Unprompted review
Reply from Restream
This made our day 🙌 So glad Restream is doing more than you imagined — that’s the magic we’re aiming for! Thanks for being here with us.
~ Anya, Product Marketing
Prompt to Responds
Smart responds at any time. Never observed glitches or delays since i started using restream. So this soft ware is at the peak of the game.
Thank you restream.
5 May 2025
Unprompted review
Reply from Restream
Wow — this means the world to us. Smooth, smart, and glitch-free is exactly what we aim for. Thanks for the kind words and for trusting Restream — we’re so lucky to have you with us!
~ Anya, Product Marketing
Great product even if you’re a newbie
Great product even if you’re a newbie ! I’m very new to live streaming but I’ve been testing it out to grow my small business. I had a great conversation with their support team and a lot of guidance on setting up. It’s been working out great so far !
5 May 2025
Unprompted review
Reply from Restream
This makes us so happy to hear 💜. Welcome to live streaming! We're thrilled Restream is helping you grow your business — and that our support team could guide you along the way. Cheering you on every step!
~ Anya, Product Marketing
Unethical Subscription and Refund Practices
WARNING! I canceled my subscription on the same day I was charged, and Restream still refuses to refund me. Instead of giving my money back, they offered me “Restream credit” to use in the future… Why would I want credit for a service I already canceled?
This is a shady practice: most subscription-based platforms offer same-day refunds. Stripe allows it. So do Netflix, Spotify, and others. But Restream hides behind a restrictive refund policy buried in fine print, and then tries to patch it up with useless internal credits.
If you're considering signing up—think twice. If anything goes wrong, you’ll be stuck. And worse, they make it seem like everything’s handled, only to tell you later: “No refund for you.”
This isn’t just about money. It’s about transparency, ethics, and respecting your customers.
Very disappointing experience. Never using them again.
5 May 2025
Unprompted review
Reply from Restream
First, I'm really sorry — this was a frustrating experience, and it’s not the standard we aim for. I looked into your case personally: your refund was processed within 24 hours of your request, though banks sometimes take a few days to show the funds.
We offered credits first because that’s often helpful for users who just need a pause — but that clearly wasn’t right in your case, and I apologize.
We have work to do. We're actively reviewing how we handle refunds and how fast we respond, thanks to feedback like yours. I hope we get a chance to serve you better in the future.
— Anya
Product Marketing Director
Reply from Restream
Thanks for your kind words and five stars! Means a lot to our team.
~ Anya, Product Marketing
It does what i need
There's not much to it, it does what I need. It allows me to stream to the two channels that I hive.
3 May 2025
Unprompted review
Reply from Restream
Sometimes simple is exactly right 🙌 Thanks for sharing — we’re glad Restream helps you stream to both your channels with ease.
~ Anya, Product Marketing
Reply from Restream
Thanks for sharing! Growing your audience and maximizing the reach of your message—that’s exactly what we’re here for. 🚀
~ Anya, Product Marketing
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