Retrofit West Reviews 

80
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and supportive approach, often noting their ability to provide clear, detailed, and tailored advice. People appreciate the personalized consultations, where advisors patiently explain options and offer practical insights for home improvements and energy efficiency. The service is frequently described as outstanding, efficient, and invaluable, with many highlighting the convenience of swift appointments and comprehensive follow-up information. Reviewers often commend the company for offering a fantastic and genuinely useful free service, making expert guidance accessible for planning various works.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, invaluable, and amazing.... See more

Customer service

Consumers find customer service to be positive, highlighting the outstanding support and commitment of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang Jamie at Retrofit South West after a recommendation. After speaking on the phone he offered a mobile fitting of the electrical equipment to my car the following day. Micky the engineer arrived... See more

Rated 5 out of 5 stars

Matt Williams carried out our home assessment and was absolutely brilliant. He was supportive, knowledgeable, and gave clear advice to both my mum and me. From his advice and support, we now have a cl... See more

Rated 5 out of 5 stars

Matt spent over two hours with us on a Sunday taking us through the options and helping us to prioritise our limited budget on the best options for energy bills, air quality and carbon reduction. We'd... See more

Rated 5 out of 5 stars

I enjoyed chatting with my retrofit advisor, Nathan. He was knowledgeable and clear about the benefits and costs of each retrofit options that would suit my 1980's detached property (heat pumps, elect... See more


Company details

  1. Consumer Advice Centre

Written by the company

Retrofit West is a Community Interest Company offering concise and independent advice and support for domestic retrofit projects in the West of England. Our expertise helps householders plan, design, and deliver energy-efficient and sustainable home improvements.


Contact info

4.9

Excellent

TrustScore 5 out of 5

80 reviews

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4.9

All reviews

(80)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful visit

It was really helpful to talk through my plans with Matt and to have his expert advice. He was able to inform me of a few things I had not been aware of that will be of definite benefit to me.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Insightful and bespoke

The house visit was a very pleasant and informative experience, with Matt truly taking the time to get familiar not only with the building but with our life style and needs, allowing him to provide truly tailored insights that left us feeling a lot more knowledgeable about efficiency and what to prioritise with upcoming works. Thanks Matt!

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Retrofit West free at home visit

Matt from Retrofit West came to my home for a free 1 hour consultation. I'd already researched a lot into some things but was still so impressed at his knowledge of what can be done and where to go to find out more and progress things.
Highly recommend this free at home consultation

23 July 2025
Unprompted review
Rated 5 out of 5 stars

We had a free retrofit home visit

We had a free retrofit home visit. It was immensely helpful to have someone so knowledgeable come and talk through the specifics of our house. Although we are not in a position to do a full retrofit at this stage, it was incredibly helpful to think about what we might prioritise, inexpensive things we can do to improve the efficiency of our home now, and what we might look to do in the future (and thus what to take into account as we re-decorate/update the property). I feel much better equipped to start the process and know I could reach out to Retrofit West for their advice.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Eco advice for an old property

Matt was on time, communication was great and he was extremely well informed. My questions were all answered and I received a lot of information I wouldn't have thought about. The follow up email was a helpful summary of what we discussed and included useful links

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Within 1 hour I learned so much

Within 1 hour I learned so much about what was possible in my house. I thought I understood the basics, but this was much more practical and relevant to me and my property, taking my knowledge to a new level.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

An incredibly helpful resource

An incredibly helpful resource — Matt spent an hour in our property giving really useful, impartial advice on the improvements we can make. I found it especially helpful that he put together a 'roadmap' of sorts, laying out to some degree a recommended order in which to start making improvements. It can be so hard to decide where to start sometimes! A great service, I can't speak about it highly enough

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Deep practical knowledge and insight

Matt is incredibly insightful and passionate about the subject area. He has installed many of the products/systems in his own house and therefore can offer a real world insight into their pro's and con's. Matt's guidance and advice is pragmatic and practical - many of his recommendations require little/no investment. Definitely recommend Matt and this service.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Helpful tips from Matt at Retrofit West.

Matt from Retrofit West was really helpful. He gave us lots of great ideas to improve the energy efficiency of our home. Some we are going to do now and others we will do over the next few years. Already our home is cooler after he made some suggestions as to how we could keep our home naturally cooler in the hot weather. I have already recommended the service to an artist in Frome. Thanks Matt.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Retrofit West free home survey

Matt came to visit my small bungalow and it was great that he was there in person and was able to see what heating system, windows, type of walls and loft insulation I have. He gave me professional and accurate assessment of the whole property. I have an excellent insight on how to make energy efficiency changes and what I need to explore to achieve this. I already have an appt for an air to air for heating and cooling the home. Matt also provided an emailed overview with suggestions ie consider upgrading windows and boiler, maybe explore solar with battery and really future proof the home to be not only energy efficient but reduce those future bills. I can refer back to my email at anytime.

Highly recommend this Home Survey, it’s very thought provoking and highlights what to consider to be more energy efficient. My journey begins 💕. TK BS16

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Matt is extremely knowledgeable.

Matt from Retrofit is an extremely knowledgeable person & very easy to talk to, on the day of our visit he gave us some great information & advice to move forward with regarding the next steps for our property, I could literally talk to him all day.
Thanks again Matt 10/10

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Very easy and beneficial

Matt was very thorough and had a great eye and knowledge for spotting little ways to better insulate than house. The assessment process was easy and quick and appreciate the feedback.

28 May 2025
Unprompted review

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