Retrofurnish 

To all of you with complaints:

I have had exactly the same fraud experience like all of you.

I am a lawyer in Bird&Bird with offices in 19. countries including UK.

Send me an email, and we can all sue the firm together.

Best regards

Christian Scherfig
Bird&Bird

This is fraude , scam!Do not order. No answer , not on mail, not by phone, not by chat.. no delivery.. Paid in May! Do not order. ever there. They ow me money and quite a lot.

Ordered 6 dinging chairs over a month ago. Still not got them. Nobody answers the phone if you try to speak to somebody, and I've sent an email and had no reply. Think I've been stung badly!!!!! Want to make sure that this doesn't happen to anybody else. DO NOT BUY FROM THESE COWBOYS!!!!!

After 5 months still no delivery. Communication is really bad. I have no clue whether I will ever get my purchases.

DO NOT EVER BUY HERE!!!! REALLY UNRELIABLE!!!!!

I ordered a floor lamp in January 2016 and as of now (end of August) I still have not received it. They have postponed the delivery date three times so far due to "production problems", then "sea freight" then other. And now they have stopped replying to my emails, so will ask my credit card company to reverse the charges.

Can only agree with previous reviews, do not buy anything from them. I wish I had read the comments before placing my order.

We are designers who ordered 24 chairs for a client in April 2016. They postponed the delivery 2 times due to "production problems", then "legal problems", etc. and finally we reached someone on the phone and asked for refund on August 10th. They closed our file on their website saying that it was refunded, but there is still no refund today (22.8.).

PLEASE SHARE 'FRAUD ALLERT MESSAGE' ONLINE AND FILE A LEGAL CLAIM AGAINST RETROFURNISH IS YOU CAN.

My story sounds like a repeat. I ordered 6 chairs on 6/28/2016. I actually spoke to a lady named Cheneille on 7/13. She told said my order was in a dention hold and waiting clearance the followning week. Then they would deliver the week after receiving their container. She offer me what they had in stock which my order was supposedly "in stock" and I decided to wait on my order. I have tried calling, chat and emailing several times without a response.

My boss ordered and paid for furniture for our new office in early July and the furniture was to be delivered in early August. No delivery has been made and it is impossible to get a response from anyone at this company about delivery status. The voice mailbox is full and no one has the courtesy to respond to an email. This is hands down the most unprofessional company I've ever encountered. Fortunately, my boss is an attorney so he will have no trouble either getting the furniture or getting his money back but, in the meantime, it sure has been a waste of my time trying to track our orders.

Place my order in end of March, when the order was processed I received a mail with 5 days delivery term, we are now 5 months later and still nothing received, no reply on mails and do not pick up the phone.

I received 2 chairs very quickly, but 2 others were on backorder. Those were due in July 13th! They did email and said these were awaiting customs in California. But, that is where it ended. I've emailed and called but not a word from anyone. Of course, they have already charged my credit card for the chairs I don't have. I am looking for some interest!!!

My experience is much the same as the other reviews. I ordered two chairs about 3 years ago and received them on time with no problem. So when I needed more, I went back for 4 other chairs. This was in April. It is August. I received 2 replies that their was a production/shipping/stocking issue and I could order different colors that were in stock. I decided to stay with my original order and despite my attempts to contact them in the last 3 months I have not received a reply. Is it possible to get a refund?

People have been waiting for over 6 months!!! They never answer the support phone (recorded message) or emails to the support desk. Check comments on their FB page... they take them away regularly so you might get tricked. I have waited over a month without any feedback on any requests for information.

This company is a total fraud. I ordered two chairs in April based on the indication on the website that they were in stock. After placing the order, I received a first email saying that due to the great number of orders they were of of stock and that the delivery would take place in mid-July. By the beginning of July, I decided to cancel the orders and asked for a refund. They started saying that no refund was possible according to their Terms and Conditions although their Terms and Conditions clearly stated that cancellation of orders not yet delivered by a consumer could be made with a penalty of 20%. After sending a number of emails asking for the refund with no answer, I send another asking when the chairs would be delivered to which they answered saying that there were changes in British legislation that created difficulties, that they are trying to solve the problem in other ways and that they will inform me when they sort it out. It's a total fraud!

Nachdem meine Bestellung auch so lange dauerte, informierte ich mich genauer auf der Webseite der Firma.
Hier ist tatsächlich angegeben, daß die Lieferzeit bis zu 12 Wochen dauern kann. Es gibt folgenden Text, der Alles erklärt. Es ist also Geduld gefragt und es bringt nichts, hier z.B. rechtliche Schritte einzuleiten. Die Ware ist laut positiven Beurteilungen wohl auch qualitativ hochwertig. -------Also Abwarten------

" Delivery Time
Last Updated: Sep 12, 2012 03:09PM BST
We developed a detailed tracking system with the following steps:

1. Order received: Your order has been confirmed and we’re processing it. This takes 1 or 2 weeks because we organise our production in batches. Once the batch is complete, it is sent to production (next step).
2. Production: Your products are beeing produced. This step takes between 4 and 5 weeks.
3. Sea Transport: Your order is on a boat. The travel time is 4 to 5 weeks.
4. Shipping: Your order has arrived in Europe! It will get through customs, will be unloaded and labeled. It is at this step that you receive your tracking number from the final transporter. This tracking number is operational 2 days before the final delivery. If you wish to have even more information about the delivery, you can contact the transporter directly.
5. Delivery: Your order has arrived at your home!

Still no chairs after 4 months. Received e-mail with another delay due to legal problems. Do not buy!!!

DO NOT BUY ANYTHING HERE! After 4 months still no chairs delivered and no response. They do not answer their phone and do not reply to emails. Big scam!

THIEVES!

Said chairs were in stock on the website so i ordered. Then found out delivery would be 2-months from date of order? There is no mention of this on the listing!

Emailed to cancel my order - no response. Phoned and emailed some more and was eventually told they will process my refund. Could expect 30 working days before receiving a refund. 30 working days has now long gone and still no refund! do not answer phone, do not reply to emails, and do not reply on live chat!!

DO NOT BUY ANYTHING FROM THESE THIEVES!!

DO NOT BUY ANYTHING HERE

- Items ordered on March 2016
- Declared delivery: May
- After a lot of requests by email, I've been notified ad the end of each month that for different (and incoherent) reasons, the delivery was posponed.
- I received a PARTIAL delivery on June
- No answers by email, chat, phone about the final delivery

I ordered in May 2016, it's August and no delivery. I've emailed a number of times with no response and phoned but just got an answerphone, left message and no one has rung me back.
They are clearly a terrible company incapable of operating the service they promise, and seemingly potentially likely to be fraudulent judging by the other reviews on this page, keeping people's money but not sending goods! They should definitely be investigated.

By far the shadiest company I have ever ordered from. Stay away from these crooks! I bet all the "great reviews" are them pretending to be customers! After waiting a couple months on an item that was supposedly in stock, I requested a refund. Kept telling me it was "in customs". Two weeks later the girl in San Leandro kept telling me the woman in Belgium hadn't got to my refund. I just filed a claim w/my bank & got my $300 back that same day. Wish I would of read these reviews before ordering. Never again ordering through a non-reputable online store. Not sure how these crooks are still in business. STAY AWAY!