Good day! I must inform you that judging by courier's mood and behaving element, there is something wrong in the company, as if he was forcefully pressed to do his job on Sunday or maybe something... See more
Company replied
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See what reviewers are saying
I apologize that this is not delivery man ,shop send just 0ne so problem just solved anyway thanks and I do give 5 stars
Company replied
One word SCAM company you pay for returns to CHINA No return address listed on website When you purchase !!!
driver called in advance to ensure I am home to pick up, and is able to speak English
Company replied
Company details
Written by the company
Een vriendelijk gezicht aan de deur, tijdvakken op maat voor jouw klant/product, zowel in de ochtend, avond als het weekend. Maaltijden en boodschappen gekoeld en vers uitleveren, controles op leeftijd, identiteit of het innen van remboursbedragen, we maken graag dat extra stapje! Reviva neemt de klantreis als vertrekpunt. Wij zorgen voor een hoogstaande levering voor iedere productcategorie. Van verse producten zoals bloemen, taarten tot het omwisselen van een defecte decoder en zelfs het uitvoeren van een NIX18 controle bij het leveren van alcoholhoudende producten. Voor de klanten die geen genoegen meer nemen met een standaard levering zorgen wij voor een optimale klantreis die op maat voor jou wordt samengesteld en waarbij de klant de regie heeft.
Contact info
Zijlweg 1, 5145 NR , Waalwijk, Netherlands
- info@reviva.nl
- reviva.nl
3.9
Great
3K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
great experience
7 September 2022
Reply from Reviva
Beste Oksana danyliuk,
Wat leuk dat u de tijd neemt om een recensie achter te laten. Wij waarderen uw positieve recensie enorm. Hartelijk dank!
Met vriendelijke groet,
Reviva
Driver was supposed to come around 17h
Driver was supposed to come around 17h. Around that time, I saw the driver was close to where I live. But all of a sudden, the scheduled delivery time is updated to 24h and gone all the way up. It ended up coming at 23h which I was not able to receive. The note was left with QR code but once I checked, it says the package has been already delivered. I tried to reach out to the customer service over the phone many times but didn't get through. I called the original shop where I bought stuff and canceled the order. That's a pity that they lost their business because of you.
4 September 2022
Unpunctual delivery
Friendly delivery man BUT scheduled time was on Saturday between 12 and 5 pm. Received an SMS that the delivery was scheduled at approx. 2 pm and it was delivered at 6 pm. All-in-all, if you use Reviva make sure you have a day to spend waiting for them.
29 August 2022
Reply from Reviva
Dear F.M.
Thank you for the Review.
We understand that this is not an good impression of Reviva.
Unfortunately the courier had a huge delay due to traffic.
We are thriving to deliver al the parcels in time. We will take your review with us to discus this with our colleagues.
Kind regards,
Reviva
Customer service Reviva.
Good service!
26 August 2022
Reply from Reviva
Beste Stefania,
Wat leuk dat u de tijd neemt om een recensie achter te laten. Wij waarderen uw positieve recensie enorm. Hartelijk dank!
Met vriendelijke groet,
Reviva
Reply from Reviva
Dear MYPUP GIMCA HJXQJQ,
Thank you for your positive review! We are happy that everything went well.
Sincerely,
Reviva
The delivery was not done
29 July 2022
Reply from Reviva
Dear Cervo Sulzbach,
Thank you for your review. We are sorry to read that the delivery of your order did not go well. We would like to get in touch with you so that we can address the courier about this. You can contact us at customerservice@reviva.nl.
Sincerely,
Customer Service, Reviva
Reply from Reviva
Dear Joana Veiga,
Thank you so much for taking the time to leave a review. We greatly appreciate your positive review. Thank you!
Sincerely,
Reviva
Keep up the good work 👍
Kreeg 15 min van te voren een telefoontje en daarna was mijn pakketje er. Fantastische service. Keep up the good work.
26 July 2022
Reply from Reviva
Beste Astrid,
Wat leuk dat u de tijd neemt om een recensie achter te laten. Wij waarderen uw positieve recensie enorm. Hartelijk dank!
Met vriendelijke groet,
Reviva
Reply from Reviva
Dear emma,
Thank you for your positive review! We are happy that everything went well.
Sincerely,
Reviva
Reply from Reviva
Dear Doornbos,
Thank you for your positive review! We are happy that everything went well.
Sincerely,
Reviva
Reply from Reviva
Beste Anne,
Fijn dat u zo tevreden bent over onze service. Dit horen wij graag en waarderen het dan ook enorm dat u de tijd neemt om deze mooie recensie te plaatsen, hartelijk dank hiervoor.
Met vriendelijke groet, Reviva
Reply from Reviva
Dear Natalia Romanova,
Thank you for your positive review! We are happy that everything went well.
Sincerely,
Reviva
Bad communication
Twice I was at home at the time of delivery. Twice I got a message the delivery could not take place because I wasn't home. So untrue. Such a bad service.
Their FAQ say they contact the client before delivery for a good customer experience. Nope. Didn't receive a call.
I cancelled my order because of this.
30 June 2022
Unprompted review
Reply from Reviva
Beste Nvt,
Thank you for leaving your honest review. It's sad to read that the delivery process did not go as planned. If you would you could contact us to look for a solution. You can contact us through e-mail via klantenservice@reviva.nl or by calling (088) 202 33 33.
Thank you in advance and we're truly sorry for the inconvenience.
Met vriendelijke groet,
Klantenservice, Reviva
Good service
Good service. Just had to wait a long time but other then that. I received my package perfectly
26 June 2022
Reply from Reviva
Dear M.H.,
Thank you for taking the time to leave a review. And that you are satisfied with our service. We greatly appreciate your positive review. Thank you!
Sincerely,
reviva
Very nice deliveryman 🚚
25 June 2022
Reply from Reviva
Dear Karolina,
Thank you for taking the time to leave a review. And that you are satisfied with our service. We greatly appreciate your positive review. Thank you!
Sincerely,
reviva
Very abrupt deliver person
Very abrupt deliver person. Shipment on time, but the way it was delivered was very abrupt. Threw the package against the door
21 June 2022
Reply from Reviva
Dear Costa,
Thankyou for yout review. We appreciate your feedback.
Kind regards,
Reviva
Very disappointed with your service
Very disappointed with your service.
No tracking code was available and not called when it was dropped by our door. Frozen products were melted, not eatable anymore.
18 June 2022
Reply from Reviva
Dear L.G.,
Thank you for your review. We are very sorry to hear that you are disappointed with our service. We checked your order and saw that one number of your phone number was missing. We advice you to contact the company where you placed the order about the melted products. Sorry for the inconvenience!
Kind regards,
Reviva
Excellent...
Very friendly driver, delivered all my groceries in good order. Thank you Reviva! :-)
18 June 2022
Reply from Reviva
Dear Blanche Bruce,
Thank you for taking the time to leave a review. We greatly appreciate your feedback and positive review. Thank you!
Sincerely,
Reviva
Even though the service isn't cheap
Even though the service isn't cheap, they leave fresh food (fish, meat) at the bottom of the stairs, without bringing it to the door like for example the supermarkets do.
15 June 2022
Reply from Reviva
Dear Andrea,
Thank you for your review.
This is not the way it should go obviously.
We will address this internally so that the next time will not happen again.
And will certainly take your feedback into account to improve our service.
We apologize for the inconvenience.
Sincerely,
reviva
Good delivery!
Delivery person was very friendly and they gave me very specific&pricise time slot!
11 June 2022
Reply from Reviva
Dear El,
Thank you for taking the time to leave a review. We greatly appreciate your positive review. Thank you!
Sincerely,
reviva
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