Good day! I must inform you that judging by courier's mood and behaving element, there is something wrong in the company, as if he was forcefully pressed to do his job on Sunday or maybe something... See more
Company replied
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See what reviewers are saying
I apologize that this is not delivery man ,shop send just 0ne so problem just solved anyway thanks and I do give 5 stars
Company replied
One word SCAM company you pay for returns to CHINA No return address listed on website When you purchase !!!
driver called in advance to ensure I am home to pick up, and is able to speak English
Company replied
Company details
Written by the company
Een vriendelijk gezicht aan de deur, tijdvakken op maat voor jouw klant/product, zowel in de ochtend, avond als het weekend. Maaltijden en boodschappen gekoeld en vers uitleveren, controles op leeftijd, identiteit of het innen van remboursbedragen, we maken graag dat extra stapje! Reviva neemt de klantreis als vertrekpunt. Wij zorgen voor een hoogstaande levering voor iedere productcategorie. Van verse producten zoals bloemen, taarten tot het omwisselen van een defecte decoder en zelfs het uitvoeren van een NIX18 controle bij het leveren van alcoholhoudende producten. Voor de klanten die geen genoegen meer nemen met een standaard levering zorgen wij voor een optimale klantreis die op maat voor jou wordt samengesteld en waarbij de klant de regie heeft.
Contact info
Zijlweg 1, 5145 NR , Waalwijk, Netherlands
- info@reviva.nl
- reviva.nl
3.9
Great
3K reviews
Hasn’t replied to negative reviews
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Reviva review
Hi,
Great service but usually the delivery person do not speak english and requires us to go down to pick up the parcel.
That sometimes makes it challegning for us when we're having work meetings at home.
10 June 2022
Reply from Reviva
Dear SENE,
Thank you for the review.
We understand that this thing is difficult for you in this situation.
We are very sorry for that.
We will inform our couriers about this, so this won't happen again!
Kind regards,
Reviva
Lily
I appreciate your service. For example, message, driver’s call and email.
Just one suggestion about the SMS
Could you design the link one click then I can access my package information instead I need to enter Ordernr? Plus the Ordernr is long (more than 5 digits not to mention including ’/‘)
8 June 2022
Reply from Reviva
Dear Huang,
Thank you for taking the time to leave a review. For the order number we suggest you to approach the supplier, since we do not make the ordernummers but we receive them like that.
We greatly appreciate your positive review.
Thank you!
Kind regards,
Reviva
Good service
7 June 2022
Reply from Reviva
Beste JW,
Wat leuk dat u de tijd neemt om een recensie achter te laten. Wij waarderen uw positieve recensie enorm. Hartelijk dank!
Met vriendelijke groet,
Reviva
Again bad experience with Reviva
Again bad experience with Reviva
Order deliver scheduled for Monday evening -> receiving at 2200 message sorry we did not make it redelivery tomorrow
Today-> suddenly received message we missed you but the driver never rang the bell. Calling Reviva for correction and call the driver to return( and actually deliver) -> Reviva cannot do that ( strange they cannot contact their drivers is what I have been told)
So now I need to organize again being at home for the 3rd day
And this is NOT the first time I have this with Reviva delivery
1 June 2022
Unprompted review
Reply from Reviva
Beste Marc Voss 4,
Bedankt voor het plaatsen van u review.
Wij vinden het dan ook erg vervelend om te lezen dat u uw bestelling niet heeft ontvangen.
Wij kijken graag inhoudelijk met u mee naar hoe wij onze dienstverlening kunnen verbeteren, echter hebben wij geen contactgegevens van u dus willen wij u vragen om contact op te nemen met ons. Dit kan telefonisch via 088-2023333 of u kunt een mail sturen naar klantenservice@reviva.nl.
Met vriendelijke groet,
Reviva
Reply from Reviva
Dear Stefan,
Thank you for your positive review! We are happy that everything went according to plan.
Sincerely,
Reviva
Good Business!
30 May 2022
Unprompted review
Reply from Reviva
Dear Sebastiaan van Dongen,
thanks for your review! :)
Kind regards,
Reviva.
Reviva is the worst of all deliveroos
This company offers you a stressful experience every time
15 May 2022
Unprompted review
Reply from Reviva
Dear Dick Roelofsen,
Thank you for your review. We are very sorry to hear that you experience the delivery as stressfull. We checked the systeem to see what could have been the factor of it but it isn't completly clear to us. We have send you an email so that we can improve the way you experience the delivery in the future.
Kind regard,
Reviva
1 bottle was broken and the courier did…
1 bottle was broken and the courier did not speak dutch and small english, he was friendly, he was fresh in his task and learning so it seemed.
2 March 2022
Unprompted review
Great delivery service
Great delivery service - on time, called before to check if we were home, arrived a few minutes later. We can recommend the service!
9 February 2022
Unprompted review
The driver/deliverer was excellent
The driver/deliverer was very kind, ready for any service, even carrying heavy boxes indoors. A bottle appeared to be broken, but he solved the problem neatly and cleanly,
24 July 2021
Unprompted review
Reply from Reviva
Dear Mr Wijnholds,
Nice to read that your delivery has gone to your liking! Thank you for your review!
Yours sincerely,
Customer Service Reviva
The worst delivery service ever
The worst delivery service ever! Came earlier than supposed to.
I paid extra for the evening delivery, wanted to make sure I was able to be home to receive the heavy order, but it arrived earlier to my neighbour.
Also the box was open!
Their customer service is absolutely useless and doesn't care about your situation.
Try to avoid them.
14 July 2021
Unprompted review
Perfect service
Perfect service. The cardriver even phoned that he will arrive in 30 min!
8 May 2021
Unprompted review
On time en in good condition
On time. Friendly. Helpfull. Parcel in good condition.
21 April 2021
Unprompted review
Delivery in time
Detailed information about delivery date and timeslot. Delivery in time.
17 April 2021
Unprompted review
Help materialized after phonecall in…
Help materialized after phonecall in sending a new modem after checking system at KPN. Reviva kept me posted about forwarding times up to 10 mn before arrival,SUPER EFFICIENT. Item delivered by friendly driver.Keep it up!!
23 February 2021
Unprompted review
Excellent communication
Excellent communication, very timely notification and short call 10 minutes prior to arrival
27 January 2021
Unprompted review
Reply from Reviva
Dear Kees de Winter,
Thank you for your nice words. We really appreciate this.
Sincerely,
Customer service Reviva
the package arrived exactly at the…
the package arrived exactly at the moment that was announced twice.
27 January 2021
Unprompted review
Reply from Reviva
Dear Jaap,
Thank you for your nice words. We really appreciate this.
Sincerely,
Customer service Reviva
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