Tom responded to all my questions so quickly and helped resolve my issue right away. He was so lovely and guided me through the process of setting my sim up. My current sim provider takes days t... See more
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See what reviewers are saying
They got back to me quickly when my card wasn’t activated and sorted the issue - done in out of office hours too Highly recommend this service and eco friendly too ! Also rated on Which web... See more
Company replied
Thomas was very helpful, especially as it was a Sunday. He pointed me in the direction of a regional e-SIM rather than separate e-SIMs for the 2 countries am visiting. He then showed me how to install... See more
Company replied
Hands down one of the nicest experiences I've had with a mobile network. Thomas from their customer support was lovely, answered my questions on Fair Usage policy when most other networks would get... See more
Company replied
Company details
Written by the company
Rewild Mobile is a mobile network helping fund nature recovery with every SIM. We offer reliable UK Everyday SIMs with unlimited calls and texts, plus Travel SIMs covering 200+ countries worldwide.
Contact info
United Kingdom
- www.rewildmobile.com
4.9
Excellent
151 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thankyou Thomas and Umar for resolving…
Thankyou Thomas and Umar for resolving my query so quickly even on a Sunday.Got
My esim up and running fast. Super helpful
23 August 2026
Unprompted review
Very helpful and kind
Very helpful and kind. Service Great. I Would highly recommend.
20 August 2026
Unprompted review
Excellent costumer service
Excellent costumer service.
Resolved the issue under 5 minutes.
20 August 2026
Unprompted review
Great customer service
Easy to get a new esim generated for moving phones, prompt and polite customer service.
19 August 2026
Unprompted review
Great customer service
Great customer service. I mistakenly bought a UK deal when I was abroad and although I couldn’t have that refunded as I’d activated the SIM, they have offered me a deal on my next trip away.
11 August 2026
Unprompted review
Reply from Rewild Mobile
Hi Ross,
Thank you so much for the lovely review!
Mix-ups happen, and we're really pleased we could sort out a deal for your next trip away. Doing right by our customers and finding a way to help is what we always aim for. Wishing you a wonderful time on your travels!
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Excellent customer service
Excellent customer service, I ordered an e-sim in error and the agent quickly resolved this via online chat to organise sending me the correct one.
12 August 2026
Unprompted review
Reply from Rewild Mobile
Hi Caroline,
Thank you so much for the lovely review!
We're really pleased our team could sort the mix-up quickly over chat and get the right eSIM organised for you. A fast, friendly fix from a real person is just what we like to hear.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Incredibly friendly
Incredibly friendly, quick and efficient. Unbeatable customer service from Thomas
11 August 2026
Unprompted review
Reply from Rewild Mobile
Hi Michael,
Thank you so much for the wonderful review!
Friendly, quick and efficient is exactly the kind of service we love to hear about, and we're really pleased Thomas looked after you so well.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
The customer service is outstanding
The customer service is outstanding
11 August 2026
Unprompted review
Reply from Rewild Mobile
Hi Albin,
Thank you so much for the kind words!
Outstanding customer service is what we always aim for, so it's wonderful to hear we hit the mark for you.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Fantastic support from Thomas while…
Fantastic support from Thomas while setting up eSim on iPhone.
6 August 2026
Unprompted review
Reply from Rewild Mobile
Hi Nigel,
Thank you so much for the lovely review!
We're really pleased Thomas could support you while getting your eSIM set up on your iPhone. A helping hand from a real person is just what we like to hear.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Excellent and efficient customer…
Excellent and efficient customer service.
5 August 2026
Unprompted review
Reply from Rewild Mobile
Hi Joseph,
Thank you so much for the kind words!
Excellent, efficient service is exactly what we aim for, so it's wonderful to hear we got it right for you.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Thank you Thomas!!
Wonderful customer service from Thomas!
I had been awaiting a PAC code from my previous provider that was taking a while to come through.
Thomas emailed me to check how things were going with this process as it had still not come through, but he could see I had requested it from my previous network.
He offered his advice and technical support which led me to contact my previous network, and I finally got my PAC code!!
I would honestly have kept waiting for the request to come through, but Thomas sped up this process for me, and I am very grateful for his advice.
It is only my second day with Rewild and I am already very impressed with the customer service.
Thank you for your help Thomas! ⭐️⭐️⭐️⭐️⭐️
5 August 2026
Unprompted review
Reply from Rewild Mobile
Hi Anisa,
Thank you so much for taking the time to share such a lovely review!
We're really pleased Thomas spotted your PAC code was taking a while and stepped in to help move things along. Getting you connected sooner, rather than leaving you waiting, is just the kind of proactive support we love to give. What a wonderful start to your first couple of days with us!
Welcome to Rewild, and thanks for being part of the community.
Anne 🐾
Director
They got back to me quickly when my…
They got back to me quickly when my card wasn’t activated and sorted the issue - done in out of office hours too
Highly recommend this service and eco friendly too !
Also rated on Which web site which is where I found them
A UK company with environmental ethos at the forefront - so important these days
5 August 2026
Unprompted review
Reply from Rewild Mobile
Hi Jen,
Thank you so much for the wonderful review, and for the recommendation!
We're really pleased we could get your card sorted quickly, especially outside office hours. It's lovely too that you found us through Which? and that our environmental ethos struck a chord. Being a UK company that puts nature at the forefront is what we're all about, so it means a lot to hear it matters to you as well.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
I don't recommend this company at all
I don't recommend this company at all, signed up with them from MSE recommendation (money saving expert aka Martin Lewis) and what a complete con it turned out to be. Btw Martin Lewis is a legend and this is not anything to do with him.
First of all when you sign up on the last day of the month, they take full payment for that month (even though you haven't even switched yet...) And the 1st of the next month, they take another month's payment...so that's 2 in 2 days!! I was really shocked as I have never had that from any company. Plus the sim card postage £5! A 2nd class postage stamp with no tracking.....
Initially when I contacted them they gave the automated response, as if like don't worry everything is ok.. but I was not happy and was not reassured with that response. I told them to cancel it as I was livid with the sheer cheek to take 2 payments out of my account plus the extra for a sim card!
They stated that the sim card was already dispatched so that wouldn't be refunded in other words...so I asked for proof of postage and they sent me a generic blank proof of postage and then they deleted it.. So I asked them to refund that sim too due to the sheer ignorance and a blatant lie of having any proof, they agreed.
After all this really awful experience they agreed I had a bad experience and refunded all, sort of apologizing but not really.. I think you know what I mean.
Overall I did get my refund from them but everything what the website made me feel like, money towards the British wildlife,etc and good deal..that was also misleading to what I experienced.
I've not read any of the review's on here as they are probably far from the truth, how can they be for what I've experienced.... Awful and misleading deal via MSE. Prorata btw is a ridiculous way to take money from customers, that's usually only when an employee works for a company regarding salary and holiday's etc. Never heard of any other company taking money from customers this way, ridiculous.
You don't need to get in contact with me anymore, I was speaking to Thomas and after a long conversation everything was sorted and reimbursed after a few days. I'm in my right to leave a review of what happened in this experience and you have no excuses to reply for others to see.
My trustpilot user name does not have to reflect my real name as there is nothing for you to help me with now, as I cancelled the contract with you and moved on. I have all the evidence to prove to trustpilot that I was a genuine buyer, don't discriminate me or my review towards potential reviewers reading this.
Overall I'm just glad you refunded me after that very disappointing experience.and shared to share my experience with others.
1 August 2026
Unprompted review
Reply from Rewild Mobile
Hi there,
Thank you for taking the time to share this, and we're sorry the billing left you feeling caught out. We'd like to explain exactly what happened, both for you and for anyone else reading.
When you join Rewild, you pay in full for your plan on the day you activate, and our billing then runs on the 1st of each month.
If you join near the end of the month, that can look like two payments in quick succession: one for the month you joined, and one when the normal 1st-of-the-month cycle begins.
Here's the important part. We pro rata that first month, so you only ever pay for the days you were actually live, and we refund the rest or apply it as credit on your account, whichever you prefer.
We bill this way because your plan is ready the moment you activate it. On a 4GB plan, for example, some customers use their full allowance within a few days, so the plan has to be live and paid in full from day one as soon as you join.
On something like SIM postage, or any charge a customer wasn't happy with, we'd always put it right in full. Not because we'd decided someone had a bad experience, but because we only ever want customers who genuinely want to be here. We're not the kind of provider that traps people in, and if Rewild isn't right for you, we'll always let you leave. Our commitment to British wildlife is very real, and that will never change.
On our reviews, every single one is written by a real customer, and we stand behind them completely. We're proud and grateful that so many people genuinely love being part of Rewild.
One last thing: 'Frogger' is your Trustpilot name rather than the one on your account, so we can't match it to anyone in our system. Before we can confirm what happened and make sure everything was put right, we do need you to reply to the request we've sent so we can locate your account. We'd really appreciate that.
Anne 🐾
Director
Great Service
Quick and easy to set the eSIM up, even the next day I needed to change the new number asap and Thomas sorted it for me, great price aswell! Very happy
4 August 2026
Unprompted review
Reply from Rewild Mobile
Hi Grayson,
Thank you so much for the wonderful review!
We're really pleased the eSIM was quick to set up, and that Thomas could sort the new number for you so fast the next day. Great value and a helpful hand when you need one is what we're all about, so it's lovely to hear you're happy on both counts.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Great customer service interaction
4 August 2026
Unprompted review
Reply from Rewild Mobile
Hi there,
Thank you so much for the kind words!
Great, human customer service is at the heart of everything we do, so it's wonderful to hear it made a difference for you.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Very helpful setting up my service 😊
4 August 2026
Unprompted review
Reply from Rewild Mobile
Hi Julie,
Thank you so much for the lovely review!
We're really pleased we could help you get your service set up smoothly. Looking after our customers properly, with real human support, is exactly what we care about most.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
I had a question before purchasing my…
I had a question before purchasing my first eSIM with Rewild. I found Thomas to be responsive in a very timely manner which was much appreciated. Thank you.
3 August 2026
Unprompted review
Reply from Rewild Mobile
Hi Usha,
Thank you so much for the kind review!
We're really pleased Thomas was able to answer your question quickly ahead of your first eSIM purchase. A fast, friendly reply from a real person is exactly what we're here for.
Welcome to Rewild, and thanks for being part of the community.
Anne 🐾
Director
Reply from Rewild Mobile
Hi Rob,
Thank you so much for the kind words!
Real people, ready to help when you need them, is exactly what we're all about. We're so pleased that came through for you.
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
Great Service
Thomas was very helpful, especially as it was a Sunday. He pointed me in the direction of a regional e-SIM rather than separate e-SIMs for the 2 countries am visiting. He then showed me how to install the e-SIM on my phone. The process was quite straight forward.
2 August 2026
Unprompted review
Reply from Rewild Mobile
Hi John,
Thank you so much for the lovely review!
We're really pleased Thomas could help, especially on a Sunday, and that pointing you towards a regional eSIM made things simpler for your trip. Getting you set up smoothly and ready for both countries is exactly what we love to do. Wishing you wonderful travels!
Thanks for choosing Rewild and for being part of the community.
Anne 🐾
Director
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