Rex London Reviews 2,490

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, unique designs, and good value, especially when purchased during sales. Many people appreciate the wide selection of interesting gifts and homeware items. The ordering process is consistently described as easy, with a clear and user-friendly website. Reviewers also highlight the prompt and reliable delivery service, noting that items arrive well-packaged and in perfect condition, even fragile ones. However, some people were dissatisfied with specific product qualities, such as bone china items being too heavy. A few other people also felt that the delivery service was problematic, experiencing delays or issues with package handling.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the good... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products,... See more

Price

Consumers find price to be positive. Many reviewers consistently praise the great and reasonable prices,... See more

Order

Customers consistently note positive experiences with order. Reviewers frequently highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I genuinely cannot praise you enough! The delivery was incredibly fast, and the birthday gifts were absolutely stunning, even more beautiful in person than I expected. Every detail felt thoughtful... See more

Company replied

Rated 5 out of 5 stars

Love all the times ordered, especially the love heart led bulb. Really good quality, wrapped really well in recyclable materials. Glass candle holders arrived in perfect condition - no breakages!... See more

Company replied

Rated 5 out of 5 stars

Fab products - so different and quirky. Much loved by all who received them as presents. Great experience choosing, ordering and receiving. Well packed parcel. Thank you.

Company replied

Rated 5 out of 5 stars

First order - First impression's, A good clear website, easy to order, needed a 2-day delivery which we selected and paid extra and this worked perfectly.... Thank you REX-London. Happy to recommen... See more

Company replied


Company details

  1. #119 of 372 best companies in Gift shop
  2. #21 of 72 best companies in Childrens Toy Store
  3. #70 of 229 best companies in Homewares Shop

About Rex London

Written by the company

We’ve got the gift.

We know a thing or two about gifting. Since 1981, our in-house illustrators and buyers have delighted in designing, creating and searching for the perfect items to bring joy to you and your loved ones.

Colour is in our DNA.

We sell a bright and eclectic range of colourful products, designed to make the everyday a bit less ordinary. Take a trip down memory lane with our traditional toys and nostalgic novelties for little ones, or discover all you need to make your house a home with storage solutions and bright decor.

Gifting made easy

We truly believe that no-one is impossible to buy for (even the in-laws…). We’ve got you covered for all of life’s big events, from Christmas and birthdays to first homes, new babies, and anniversaries.

91% of us say that receiving a gift is more fun when we aren’t expecting it

We’re also here for all the little moments, for the random gifts and acts of kindness. The gift that’s all about the joy of giving, for no other reason than you wanted to. A special occasion doesn’t have to be Father’s Day or Valentine’s. It can just be, “I saw this and thought of you.”

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great site

Really pleased with my purchases.Good quality and excellent price.Will definitely use site again so handy

10 April 2026
Rex London logo

Reply from Rex London

Hello. Thank you very much for leaving us this 5* review. We're really pleased to hear how much you like your new items!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Lovely products

Lovely products! Packaged well and quick delivery.

2 April 2026
Rex London logo

Reply from Rex London

Hello. Thank you very much for leaving us a 5* review! We're really pleased to hear how much you like your new items, and that they arrived nice and quickly.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Fab products

Fab products - so different and quirky. Much loved by all who received them as presents. Great experience choosing, ordering and receiving. Well packed parcel. Thank you.

29 January 2026
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Reply from Rex London

Hello. Thank you very much for leaving us a 5* review! We're really pleased to hear how much you and your recipients liked the items, and that you had a good experience shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Excellent service

Excellent service! Lovely candle holders and beautiful colour and so pleased they were in the sale.😊 Happy customer.

2 April 2026
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Reply from Rex London

Hi Melinda. Thank you very much for leaving us a 5* review! We're really happy to hear how much you like your new candle holders.

Best wishes,
Rex London team

Rated 5 out of 5 stars

A great website, happy customer!

Found Rex's website by accident, great find! Have shared it with friends who I know, like me, will love exploring and finding great littles gifts for themselves and others! Great prices and fantastic service. What's not to like?!

31 March 2026
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Reply from Rex London

Hello. Thank you so much for taking the time to leave us this wonderful review, and welcome to Rex London! We're really pleased to hear how much you like your new items.

Best wishes,
Rex London team

Rated 5 out of 5 stars
Rex London logo

Reply from Rex London

Hello. Thank you so much for another lovely review, and for being a loyal customer! We're really happy to hear that you continue to receive a good service from us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Fabulous price

Fabulous price. Beautiful quality
Yet to fit purchased for my gazebo
Love the colours. Decent size flags
Arrived promptly. Thanks 👍

8 April 2026
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Reply from Rex London

Hi Ian. Thank you very much for taking the time to leave us this review. We're really pleased to hear how much you like your new item, and we hope it looks great in the gazebo!

Best wishes,
Rex London team

Rated 5 out of 5 stars

I have bought many items from Rexlondon…

I have bought many items from Rexlondon and have been happy with every order purchased.

8 April 2026
Rex London logo

Reply from Rex London

Hello. Thank you very much for taking the time to leave this review, and for being a loyal customer, that means a lot! We're really happy to hear how much you always enjoy your new items.

Best wishes,
Rex London team

Rated 5 out of 5 stars

All good

All good. Enough said - don’t need to add extra words

1 April 2026
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Reply from Rex London

Hi Cath. Thank you very much for giving us a 5* review. We're really pleased to hear you had a good experience shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Beautiful bags fantastic price

Beautiful bags fantastic price, fast delivery 🌟🌟🌟🌟🌟

1 April 2026
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Reply from Rex London

Hi Lorraine. Thank you very much for leaving us a 5* review. We're really happy to hear how much you like your new bags, and that they arrived nice and quickly!

Best wishes,
Rex London team

Rated 5 out of 5 stars

I bought an apron for my grandson

I bought an apron for my grandson. Great quality and sizing was perfect. The delivery was efficient and all the correspondence was helpful.
Will definitely recommend Rex!

1 April 2026
Rex London logo

Reply from Rex London

Hello. Thank you very much for leaving us a 5* review! We're really pleased to hear how much you like the new apron and we hope your grandson does too. Thank you for recommending us!

Best wishes,
Rex London team

Rated 5 out of 5 stars

I have ordered from Rex London in the…

I have ordered from Rex London in the past and found recently that they still sell large zip topped bags for storage (swapping winter and summer clothes around for example). I ordered several of these bags and a few other items. Delivery was very prompt via Royal Mail. A tracking number was provided so I knew when to expect my delivery. The quality of the items in my opinion are excellent.

7 April 2026
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Reply from Rex London

Hi Patricia. Thank you very much for taking the time to leave us this wonderful review. We're so pleased you have come back and ordered some more jumbo bags, and that they arrived nice and promptly.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Great value

Great value, stylish and well made products.
I am always impressed with the speed of delivery and how well packed the parcel is. I am very happy with the service

31 March 2026
Rex London logo

Reply from Rex London

Hello. Thank you very much for taking the time to leave us a 5* review! We're really happy to hear how much you like your new items, and we're glad they are always with you nice and quickly.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Great product although I misjudged the…

Great product although I misjudged the size. I was really hoping for something about 2/3 the size so it would slide neatly into a small handbag. Not the product or company's fault. Delivery was speedy and service excellent.

8 April 2026
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Reply from Rex London

Hi Lizzie. Thank you very much for taking the time to leave us this review. We do hope that you can still find a good use for the bag - if not, please do feel free to email us on contact@rexlondon.com if you wish to exchange or return the item.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Great!

Absolutely no nonsense… great speed of delivery and fab goods. Thank you!

8 April 2026
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Reply from Rex London

Hi Catherine. Thank you very much for this lovely review! We're really happy to hear what a good experience you had shopping with us.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Lots of lovely little gifts & bargains…

Lots of lovely little gifts & bargains in the sale. Stashed away for party bags & birthday treats.

8 April 2026
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Reply from Rex London

Hi Sally. Thank you very much for taking the time to leave us a review. We're really happy to hear how much you like your new items, and we hope your recipients do too!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Delivered efficiently and good quality

Delivered efficiently and good quality

8 April 2026
Rex London logo

Reply from Rex London

Hi Jude. Thank you very much for leaving us a 5* review. We're really pleased to hear you had a good experience shopping with us!

Best wishes,
Rex London team

Rated 5 out of 5 stars

Faulty item replaced

After receiving a faulty item - printed upside down - customer services responded with a refund or replacement option. A replacement was sent out quickly.

8 April 2026
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Reply from Rex London

Hi Amanda. Thank you very much for leaving us a 5* review. We're really pleased we were able to resolve this for you and we hope you can enjoy your new item now.

Best wishes,
Rex London team

Rated 5 out of 5 stars

My parcel was not received even though…

My parcel was not received even though royal mail sent a delivery picture. I contacted rex and they sent out another. I was so thankful. Excellent service will use again.

31 March 2026
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Reply from Rex London

Hi Alana. Thank you so much for taking the time to leave us this review! We're really pleased we were able to resend your parcel for you - thank you for your patience and understanding during that time.

Best wishes,
Rex London team

Rated 5 out of 5 stars

Very quick arrival of items

Very quick arrival of items. Easy to order and really high quality items - delighted!

30 March 2026
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Reply from Rex London

Hi Beth. Thank you very much for giving us a 5* review! We're really pleased to hear how much you like your new items and that they arrived nice and quickly.

Best wishes,
Rex London team

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