Richmond Motor Group - MG Bognor Regis Reviews 288

TrustScore 4.5 out of 5

4.7

MG Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Picked up my new MG from here last week. What a fantastic place to go for a new car. Every member of staff that I interacted with friendly and helpful, including the service department who had recentl... See more

Company replied

Rated 5 out of 5 stars

Recently purchased 25 plate MG self charging hybrid ZS. Absolutely love the car!! Turned up at the bognor regis branch was welcomed by Beth, who was great and a pleasure to be served by. Her knowl... See more

Company replied

Rated 5 out of 5 stars

Dropped in on a whim to look at various options relating to my daughters' cars and because I had been playing with the idea of going fully electric rather than PHEV. Beth Louis, despite being busy, to... See more

Company replied

Rated 5 out of 5 stars

An absolute pleasure to deal with Bethany! She is efficient warm and friendly From ordering our new ZS to driving it away everything was so easy and uncomplicated Thankyou Beth! Anna and Elaine Fran... See more

Company replied


Company details

  1. #27 of 99 best companies in Car dealer
  2. #5 of 19 best companies in MOT Centre
  3. #16 of 54 best companies in Car service
  4. #1 of 3 best companies in Hyundai dealer
  5. #1 of 2 best companies in Skoda dealer
  6. #12 of 57 best companies in Used car dealer

Written by the company

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contact info

  • MG Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, United Kingdom

  • 01243 584 333

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(288)

1,629 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New car purchase

Ned dealt with the purchase of our new car and dealt with everything in a calm and professional manner

11 June 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We appreciate your wonderful feedback! We are so pleased to hear that your car purchase was handled calmly and professionally.

Rated 5 out of 5 stars

Fantastic service from beginning to end

Picked up my new MG from here last week. What a fantastic place to go for a new car. Every member of staff that I interacted with friendly and helpful, including the service department who had recently seen my previous MG. My main point of contact was Bethany Louis who helped me right from choosing which model would best suit my needs (I am a motability customer), until my final pick up. She kept me informed throughout, made sure that I had any questions answered and has called me since collection to check that I am happy with my new car, which I am. I would highly recommend popping in if you are in the market for a new car. Thank you MG Bognor

29 May 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We are so pleased to hear about your fantastic experience with us, especially regarding your new car purchase. It is wonderful to know that our team provided friendly and helpful service, and that your main point of contact kept you well-informed. We truly appreciate your high recommendation and kind words.

Rated 5 out of 5 stars

Great value cars

Recently purchased 25 plate MG self charging hybrid ZS. Absolutely love the car!! Turned up at the bognor regis branch was welcomed by Beth, who was great and a pleasure to be served by.
Her knowledge of the car was so informative, went on two test drives.
We were not planning to buy a car but you cannot beat the prices!!
Beth arranged to get the car from Guildford branch which happened within a couple of days, came to test drive and purchased. Highly recommend the Richmond Cars Group and Beth.

26 May 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We are delighted to hear how much you love your new car! It's wonderful to know our team provided such a positive and informative experience, making your purchase so smooth. We truly appreciate your kind recommendation.

Rated 1 out of 5 stars

Very disappointed

Very disappointed, I had my new mg in for service on collection of car I noticed the parcel shelf bracket snapped , I spoke to service advisor , I needed to return car to garage ,I wasted a day dropping car back to them to find no repair , I was promised a manger would call , 2 weeks later nothing poor contact i wouldn't use this garage

1 May 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We are truly sorry to hear about the issues with your parcel shelf and the lack of follow-up. We are actively investigating this to prevent similar occurrences and improve our communication.

Rated 5 out of 5 stars

Positive experience from complex off the cuff enquiry to completion

Dropped in on a whim to look at various options relating to my daughters' cars and because I had been playing with the idea of going fully electric rather than PHEV. Beth Louis, despite being busy, took the time to listen to the many options running through my head and made several positive suggestions. Some of the discussions are ongoing but I have selfishly completed my own change to full electric and Beth was proactive without being pushy in making this happen. She showed empathy and a willingness to get the deal done.

15 May 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We are so glad to hear you had such a positive experience with us! It is wonderful to know our team was able to assist you effectively with your vehicle choices. We appreciate you sharing your feedback.

Rated 5 out of 5 stars

Ned was very professional.

Ned was really friendly, knowledgeable and helpful. He made the whole experience smooth and enjoyable.

11 May 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We appreciate your five-star rating! We're happy to hear that you found our team member friendly, knowledgeable, and helpful, and that your experience was smooth and enjoyable.

Rated 5 out of 5 stars

Great customer service

Great support from Beth Louis when we decided to get a new car. Kept us updated all through the process and made sure we understood the details.

6 March 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We're happy to hear that you received great support and were kept updated throughout the process of getting your new car. We appreciate your feedback!

Rated 5 out of 5 stars

They were very friendly

They were very friendly, found the car what was amazing and a great colour. The sales guy was very knowledgeable and listened, the car is spotless.

27 April 2026
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We appreciate your positive feedback! We're so glad to hear that you found our team friendly and knowledgeable, and that you love your spotless car and its amazing color.

Rated 5 out of 5 stars

Bought a new car from Richmond…

Bought a new car from Richmond completely pain free. The sales exec (Beth) couldn't have been more helpful. I'd recommend the company and their sales team.

24 April 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We're happy to hear your new car purchase was pain-free! It's great that our sales team, especially Beth, was so helpful. We appreciate your recommendation of our company.

Rated 5 out of 5 stars

We would highly recommend Richmond MG…

We would highly recommend Richmond MG Bognor Regis. Beth was extremely helpful, very knowledgeable and a pleasure to deal with, so much so we purchased two cars!

23 April 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We appreciate your recommendation of our team! We're happy to hear that you found our service to be helpful and informative, resulting in your purchase of two cars. Thank you!

Rated 5 out of 5 stars

Beth louis was very helpful

Beth louis was very helpful, and understanding, kept us up to date on delivery and hand over. We are mobility customers, and found the experience very relaxed and easy.

25 April 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We're happy to hear that our service was helpful and understanding! It's great to know you felt supported with delivery and handover. We appreciate your positive feedback.

Rated 5 out of 5 stars

Great range of cars - quick and simple

Was so quick and easy to buy a car! The team are super friendly and Ned was brilliant - he walked us through everything, making the whole experience so simple. So professional and would absolutely recommend to anyone.

22 April 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We appreciate your positive feedback! We're happy to hear that our team made buying a car quick and easy for you. We're glad the experience was simple and professional, and we thank you for recommending us.

Rated 5 out of 5 stars

Very easy and straight forward

Very easy and straight forward

16 April 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We're happy to hear that our process was easy and straightforward for you. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Ned Cox was very helpful and…

Ned Cox was very helpful and knowledgeable. He helped us find a car with our budget and meeting all our families needs

6 April 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We're happy to hear that you received helpful and knowledgeable assistance in finding a car that met your family's needs and budget. We appreciate your feedback!

Rated 5 out of 5 stars

Bought with Ned

Bought with Ned, did take longer than expected but he kept me informed.

14 April 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We're happy to hear that you had a positive experience. We appreciate your patience and are glad you were kept informed. Thanks for the feedback!

Rated 5 out of 5 stars

5 stars all the way

5 stars all the way. Kept me well informed throughout the process and was knowledgeable about the Motability scheme which made buying a breeze. Just superb service all round Beth and will stay with the brand and your garage in the future.

14 April 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We're happy to hear that you had a superb experience. It's great to know that you were well-informed throughout the process and that our knowledge of the Motability scheme made buying easy. We appreciate your loyalty.

Rated 5 out of 5 stars

Amazing service

after being let down by another MG garage for a Motability car , Beth at MG Richmond Bognor Regis went above and beyond for us and i cant thank her enough.. swift and efficient

30 March 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We're happy to hear that we exceeded your expectations with your Motability car! We appreciate you highlighting our team's swift and efficient service, and we thank you for your positive feedback.

Rated 5 out of 5 stars

Richmond Group Bognor - Ned in particular

We just popped in to have a look at MGs but after hearing our requirements Ned said we should look at The Chery Tiggo 7. We were very impressed and not long after we decided to buy one. So we would like to thank Ned for his attention, help and friendly banter!

20 February 2026
Unprompted review
Richmond Motor Group - MG Bognor Regis logo

Reply from Richmond Motor Group - MG Bognor Regis

We're glad you enjoyed your experience and found the perfect vehicle to meet your needs. We appreciate your acknowledging the assistance you received. Thank you for your positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look