We had a brilliant experience at MG with Ned. He was very approachable and friendly. Informative of the whole process and walked us through everything very well. Buying a brand new car is a big deal... See more
Company replied
Location
Switch locationMG Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB
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See what reviewers are saying
Ned was extremely helpful; very knowledgeable and friendly and allowed us time to come to a conclusion as to which of several models suited us best. Also, unusually these days, not pushy or constantl... See more
Company replied
I recently upgraded my MG to a new model, and I couldn’t have asked for a better experience thanks to Ned Cox. Ned was friendly, knowledgeable and incredibly supportive throughout the whole pro... See more
Company replied
Went to book an MOT for my 5 year old MG3 last Wednesday, and on Thursday met with Aidan at MG Richmond Bognor. Aidan was extremely knowledgeable helpful and courteous and took time to understand our... See more
Company replied
Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
MG Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, United Kingdom
- 01243 584 333
4.7
Excellent
299 reviews
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family run business my ar...se......my MG…
EDIT....yes they sent me the standard contact customer services reply.....waste of time as usual
DO NOT SEND ME ONE OF YOUR STANDARD REPLIES THAT SHOWS SHIT CUSTOMER SERVICE
family run business my arse......my MG ZS hybrid broke down last night, cant fault the AA all good with recovery, however thats when things go wrong with MG and Richmond motor group, my car had three faults, and under 7 months old, 1st a Hybrid fault message, 2nd a emmisons fault and 3rd a HV battery coolant radiator leak, had the car dropped off by the AA last night 28/1/26 and walked to the dealership this morning and spoke to the service rep, advised of the faults and then it starts to go down hill, firstly they cant tell me how long it will be before the car will be looked at secondly there are no loan cars available till at least the end of march. So without a vehicle to get to work or any other reasons I may need the car.......what an absolute shit show of a company. who nows how long I will be without a car.
29 January 2026
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Good morning,
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your recent experience.
We take allegations of poor service extremely seriously, as they do not reflect the high standards we set for ourselves across our group.
That said, we’re committed to resolving concerns constructively and would welcome the opportunity to discuss this further. Please contact our customer care team directly at customerservice@richmondmotorgroup.com, referencing your vehicle registration and service date.
We value all feedback and remain committed to ensuring every customer feels fairly treated and fully informed.
Kind regards,
Izzy
2nd motorbility vehicle 1st fir tge best service
I recently collected my MG hs Trophy from Ricmond's Bognor Regis.
I was looked after by Beth Louis and her colleague Mathew, who dealt with all of my queries and questions expertly from start to finish. The car is amazing and matches the service received. I would strongly recommend this dealership to anyone considering purchasing or leasing a bew vehicle. 5*
13 January 2026
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
We're happy to hear that you had such a positive experience collecting your new vehicle. It's great to know that our team was so helpful and that you are enjoying your car. We appreciate your recommendation!
Bethany helped me find a suitable car…
Bethany helped me find a suitable car for my needs in a tricky situation regarding my previous vehicle I owned. The car is great and the service was excellent and would recommend to others
22 January 2026
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Hi Dave, thank you for your fantastic review and five-star rating! We're delighted to hear that Bethany was able to assist you in finding the perfect car for your needs. Your recommendation means a lot to us, and we are so pleased you are happy with both the car and the service. Best regards, Richmond MG Bognor Regis.
Well looked after by Bethany Loiis
Well looked after by Bethany Loiis. Drove a hard bargain but we were Very pleased with our purchase.
19 January 2026
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Thank you for your kind review and five-star rating, Jim. We're delighted to hear that Bethany Loiis provided you with excellent service and that you are pleased with your purchase. We’ll be sure to share your feedback with her. Best regards, Richmond MG Bognor Regis.
Exceeded all expectations
Very friendly and informative and non pushy.Both Beth and Josh have exceeded all expectations and are a credit to MG.
Thankyou from Gail and Annie
22 January 2026
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
We appreciate you sharing your positive experience! We're so glad that you found our team friendly and informative. We will be sure to pass along your kind words.
Good clear communication purchasing a…
Good clear communication purchasing a car
from Ned Cox.
21 January 2026
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Hi DC, thank you for the five-star review! We're delighted to hear you had a smooth and clear communication experience while purchasing your car from Ned Cox. We will be sure to pass on your kind words to him. Best regards, Richmond MG Bognor Regis.
The car is brilliant but the aftersales…
The car is brilliant but the aftersales service is atrocious, be warned, we received a recall notice and it takes forever to get hold of anyone to book it in. And when someone answers they give wrong information and you end up going around in circles. They also don’t provide a courtesy car which every other dealership does, so it’s all ok until there’s a problem.
20 January 2026
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Hi Lorna,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Izzy
Ned is a great salesman..extremely…
Ned is a great salesman..extremely helpful, clear and not at all pushy just very relaxed and friendly. We had a great experience here and look forward to our new car!
18 January 2026
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Thank you for your wonderful review, Jacqui! We are delighted to hear that Ned provided you with such a helpful and friendly experience at Richmond MG Bognor Regis. We will be sure to pass on your kind words to him. Wishing you many happy miles in your new car!
Great service from Ned
We have just purchased a car via Richmond and we could not have had better service from Ned. From start to finish he was polite, thorough and answered every question we had with great knowledge and ability. We would recommend Richmond to anyone that is looking to buy a car.
10 January 2026
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Thank you for your wonderful review, Kim. We are thrilled to hear about your positive experience at Richmond MG Bognor Regis and that Ned provided such excellent service throughout the process. Your recommendation means a lot to us, and we hope you enjoy your new car! Best regards, Richmond MG Bognor Regis.
MG Richmond Motors
MG Richmond Motors, Bognor recently sold us a new car. Thank you Ned for your excellent service and help in identifying the best solution for us. We look forward to dealing with your company again.
7 January 2026
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Thank you for your wonderful review and five-star rating, customer. We're delighted to hear about your positive experience at Richmond MG Bognor Regis. Ned will be thrilled to know his excellent service was appreciated. We look forward to assisting you again in the future!
Super happy with the service we received from Richmond
Very happy with the service we received from start to finish. We dropped in on-spec to see if they had any vehicles matching our somewhat specific requirements. The salesman, Ned, couldn't have been more helpful. He soon found a car which met our needs perfectly and gave us a look round and a test drive straight away. Having decided we wanted the car, Ned arranged for all the necessary checks, cleaning and valeting to be done (the car had only just come in as a PX). Less than a week later I was driving it away (bearing in mind this was over the New Year holiday). Very happy with the whole process and very impressed with Ned, who was polite, smart, knowledgeable and went out of his way to make sure we got what we wanted and went away happy customers. My son and his wife also previously bought their cars from Richmond Cars Bognor and it was the first (and last) place we looked for our used car. I would highly recommend the dealership. Ned (and his Manager Joshua) were a pleasure to deal with.
2 January 2026
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Hi Jimbo, thank you for your glowing review and five-star rating! We're thrilled to hear about your positive experience at Richmond MG Bognor Regis and that Ned and Joshua provided exceptional service. It's great to know that Ned was able to find the perfect car for your needs and that the entire process, even over the New Year holiday, exceeded your expectations. We truly appreciate your recommendation and are delighted to have earned your trust, as well as your son and his wife's. Wishing you many happy miles in your new car! Best regards, Richmond MG Bognor Regis.
The customer service I received from…
The customer service I received from Sarah was amazing! Very fast service we walked into the showroom at 10am and drove the car home at 5pm on the same day!
29 December 2025
Reply from Richmond Motor Group - MG Bognor Regis
Thank you for your wonderful review, Hannah! We're thrilled to hear about your fantastic experience with Sarah and the team at Richmond MG Bognor Regis. It's great to know we could provide such efficient service, allowing you to drive your new car home the same day. We hope you enjoy your new vehicle and look forward to seeing you again in the future. Best regards, Richmond MG Bognor Regis.
Helpful and informative
Beth Louis was really helpful and gave us lots of information when we were considering buying the MG4. The finance options were made clear to us, different options around part exchange and making clear how much the new car would cost. We enjoyed our experience of MG Richmond in Bognor.
20 December 2025
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Thank you for your wonderful review, L Casey. We're delighted to hear that Beth Louis provided you with helpful information and made the process of considering the MG4 so clear and enjoyable. We will make sure to pass on your kind words to her. We truly appreciate your feedback and look forward to welcoming you back to Richmond MG Bognor Regis in the future.
Very good experience with purchasing a…
Very good experience with purchasing a used Skoda Karoq from Richmond Bognor Regis. Ned Cox handled the sale. He was helpful and courteous throughout with good product knowledge. The process was transparent and we are very happy with our purchase.
19 December 2025
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Thank you for your wonderful review, Delighted of Edenbridge. We are thrilled to hear about your positive experience at Richmond MG Bognor Regis. It's great to know that Ned Cox provided helpful and courteous service with his product knowledge. We hope you enjoy your Skoda Karoq and wish you many happy miles ahead! Best regards, Richmond MG Bognor Regis.
Sarah at Richmond Motors of Bognor Regis
Sales person Sarah Richmond was extremely helpful, patient, persinable and knowlegeable.
Thankyou
11 December 2025
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
We're happy to hear that you had such a positive experience. Thank you for taking the time to share your feedback; we appreciate it greatly.
Fantastic experience
Sarah was amazing. Walked us through everything and just made the process really easy. I would absolutely recommend Richmond MG.
7 December 2025
Reply from Richmond Motor Group - MG Bognor Regis
Hi Delenn, thank you for your fantastic review and five-star rating! We’re delighted to hear that Sarah provided such excellent service and made the process easy for you. Your recommendation means a lot to us. Best regards, Richmond MG Bognor Regis.
It’s was great experience
It’s was great experience. Mario Game was good and very helpful and patient.
4 December 2025
Reply from Richmond Motor Group - MG Bognor Regis
Thank you for your kind review and five-star rating, Farah. We are delighted to hear you had a great experience at Richmond MG Bognor Regis. We will be sure to pass on your lovely feedback to Mario.
Mr &mrs G Lamb
A new salesman only been on the job a couple of weeks but I've done his best. He had support for others with others and it all went well.
3 December 2025
Reply from Richmond Motor Group - MG Bognor Regis
Thank you for your review, Geoffrey. We appreciate your understanding and support for our new salesman as he gets accustomed to his role. It's great to hear that the team worked together to ensure everything went well. We hope to welcome you back to Richmond MG Bognor Regis in the future.
Great for used car sales
Friendly staff
Good range of used cars
Beth was very helpful but not at all pushy
24 November 2025
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
Hi Sarah, thank you for your kind words!
I was not looking to buy an MG but…
I was not looking to buy an MG but was drawn in by the lovely quality of the MG HS model. The quality is very good, and the price is reasonable.
The service from the sales staff was excellent, I was helped by many of the team during my visits to the showroom. Beth Louis was the main person who helped me with my decision and she was extremely helpful and knowledgeable about all the models in the showroom. In the end Beth found me a really nice used model, and so far even the after sales service has been excellent. None of the sales team were pushy in any way, but they were always willing to help. First class service.
25 November 2025
Unprompted review
Reply from Richmond Motor Group - MG Bognor Regis
We're happy to hear that you were drawn to the MG HS and found its quality and price appealing. We appreciate your positive feedback regarding the team's excellent service and their helpful, knowledgeable, and non-pushy approach. We're glad you enjoyed your experience and that the after-sales service has been excellent so far.
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