We received a jetson shadow which,unfortunately, had no power. Worked with Christian via email. He was very professional and followed through to resolve our problem. We will be riding our new bike w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Support is the best! Me and my daughter were excited to receive our impact hoverboard, but unfortunatly straight out of the box it wouldn't charge or turn on. Saddened us both, but contacted support a... See more
Company replied
When I purchased the Rio Dirt Bike the package was lacking the battery charger and foot pads. Rose was very understanding and when these parts became available she arranged to get them shipped to me.... See more
Company replied
Bought a compact bike everything was working well then all of a sudden the throttle stopped working. Contacted Jetsons electric spoke with agent Jonas Lavares and he walk me through some troubleshooti... See more
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Company details
Information provided by various external sources
Jetson Electric is a leader in personal mobility devices including electric bikes, electric scooters, hoverboards and electric skateboards.
Contact info
Rewe Street 1, 11211, United States
- ridejetson.com
4.7
Excellent
180 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jetson Electric
Dear Sam,
Thank you for taking the time to share your positive experience! We’re truly pleased to hear that you found our customer support team to be helpful and that the process of receiving assistance was smooth and straightforward.
Providing efficient, friendly, and knowledgeable support is one of our top priorities, and it’s rewarding to know that we met your expectations. Should you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure you continue to enjoy your experience with our products.
Thank you once again for your feedback and for being a valued customer.
Best Regards,
Customer Service Team at Jetson
Excellent customer service from Dareal…
Excellent customer service from Dareal very helpful and understanding of our product care we will definitely be purchasing more jetson products
1 May 2025
Unprompted review
Reply from Jetson Electric
Dear Robert,
Thank you for taking the time to share your experience. We’re delighted to hear that Dareal provided you with excellent customer service and was both helpful and understanding in addressing your product care needs.
At Jetson, we are committed to delivering not only quality products but also a supportive and responsive customer experience. Your kind words mean a great deal to us, and we’re truly grateful for your trust in our brand. We look forward to serving you again and sincerely appreciate your continued support of Jetson products.
Best Regards,
Customer Service Team at Jetson
Jetson Horizon X and customer service
I recently got a new Jetson Horizon X kids dirt bike. It was working great, my kid loved it. However, it had an issue with the front wheel, which was making noise. I contacted the support team and Marvin Seva patiently helped by guiding me with the troubleshooting steps. Since the issue persist he assisted getting a replacement shipped to us. Great product and awesome customer service!
29 April 2025
Unprompted review
Reply from Jetson Electric
Dear Sriram Subramanian,
Thank you so much for sharing your experience with the Jetson Horizon X Kids Dirt Bike! We're thrilled to hear that your child is enjoying the bike and that Marvin Seva was able to assist you with care and professionalism.
We’re proud to have team members like Marvin who go above and beyond to ensure our customers are fully supported. Your kind words mean a lot, and we’re glad we could provide a positive resolution.
If you ever need further assistance, don’t hesitate to reach out. Enjoy the ride!
Best Regards,
Customer Service Team at Jetson
Marvin Seva was Great
Marvin Seva was Great! We hadn't registered the e-bike. Bought off amazon for Christmas 2024, the metal bar snapped when my son was braking April 2025. Body is covered from 1 year, so Marvin helped me register it with the serial number, I provided the amazon receipt, and the process was seamless. Thank you!
30 April 2025
Unprompted review
Reply from Jetson Electric
Dear Hannah Eisenbach,
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issue with the e-bike's metal bar, but we're very pleased that Marvin Seva was able to step in and provide the support you needed.
It's great to know that even though the bike hadn’t been registered initially, Marvin guided you through the process of registering it using the serial number and your Amazon receipt. We're glad to hear that the one-year body coverage was honored and that the entire process was handled smoothly and efficiently.
At Jetson, we take pride in delivering both quality products and outstanding customer service. Your feedback is a testament to Marvin’s dedication and the commitment we strive to uphold for every customer.
If there's anything more we can do for you, please don't hesitate to reach out. We appreciate your trust in Jetson and hope your son continues to enjoy his e-bike!
Best Regards,
Customer Service Team at Jetson
Marvin Seva did a great job and helped…
Marvin Seva did a great job and helped me with my warranty for my Jetson Hooverboard. He handled my request in a timely manner and was knowledgeable about my request.
30 April 2025
Unprompted review
Reply from Jetson Electric
Dear Tricia,
Thank you for taking the time to share your positive experience.
We’re delighted to hear that Marvin Seva provided you with excellent service and was able to assist you efficiently with your Jetson Hoverboard warranty request. It’s always our goal to ensure that our team members are knowledgeable, responsive, and dedicated to delivering a smooth and supportive customer experience.
We truly appreciate your feedback and will be sure to recognize Marvin for a job well done. If there’s anything more we can assist you with in the future, please don’t hesitate to reach out. We're here to help and committed to your satisfaction.
Best Regards,
Customer Service Team at Jetson
Best customer service
I contacted Jetson because my son’s scooter suddenly stopped working and Marvin Seva was super helpful. I highly recommend this company because their customer service goes above and beyond.
29 April 2025
Unprompted review
Reply from Jetson Electric
Dear Trish,
Thank you for taking the time to share your experience with us. We’re truly pleased to hear that Marvin Seva was able to assist you effectively and provide the support you needed when your son’s scooter stopped working. At Jetson, we take great pride in delivering exceptional customer service, and it’s incredibly rewarding to know that Marvin went above and beyond to ensure your concerns were addressed.
Your recommendation means a lot to us, and we’re grateful for your trust in our team. Should you have any further questions or require additional assistance in the future, please don’t hesitate to reach out. We’re always here to help.
Wishing your son many more fun and safe rides ahead!
Best Regards,
Customer Service Team at Jetson
Excellent customer care
I reached out to customer service because my daughter's hoverboard was not charging, and the rep went above and beyond to help me. He provided excellent care. I was provided a replacement, and now my daughter will be able to ride her hoverboard again.
Thank you so much!!
29 April 2025
Unprompted review
Reply from Jetson Electric
Dear Tynesha,
Thank you so much for sharing your experience with us. We’re delighted to hear that our customer service team was able to assist you and provide the support you needed when your daughter’s hoverboard wasn’t charging. It’s always our goal to deliver exceptional care and ensure that every customer feels valued and heard.
We’re especially glad that a replacement was provided and that your daughter can now enjoy riding her hoverboard again. Your satisfaction is our top priority, and we truly appreciate your kind words. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Thank you again for choosing Jetson!
Best Regards,
Customer Service Team at Jetson
Rose Irea Is absolutely amazing !
Let me start by saying, I’ve never been so happy with customer support as much as I have today. Rose Irea, was so incredibly helpful and understanding with our broken item, my son was so disappointed when it had broke, but today I got to tell him he will be having a replacement and his eyes lite up with excitement thank so much for your hard work and making my sons day !
28 April 2025
Unprompted review
Reply from Jetson Electric
Dear Ashley,
Thank you so much for your kind words and for taking the time to share your experience! We’re absolutely thrilled to hear that Rose Irea was able to provide the support you needed and turn a disappointing situation into a joyful one for your son. It means a great deal to us to know that her dedication made such a positive impact.
We believe that great customer service can make all the difference, and we’re so glad Rose was able to help make your son's day a little brighter. We'll be sure to share your lovely feedback with her and the rest of our team.
Thank you again for your support — we truly appreciate it!
Best Regards,
Customer Service Team at Jetson
I bought a Jetson mini bike and the…
I bought a Jetson mini bike and the back tire went flat in couple days sent several emails about it and they didn't have a replacement tire but they replaced the bike. Made my daughter very happy. Jason Seva helped out alot. Thank you so much.
16 April 2025
Unprompted review
Reply from Jetson Electric
Dear Darrell,
Thank you for taking the time to share your experience. We apologize for the inconvenience you encountered with the back tire, but we’re very pleased to hear that our team, particularly Jason Seva, was able to assist you in securing a replacement bike. It’s incredibly rewarding to know that this resolution brought joy to your daughter.
We truly appreciate your patience and understanding throughout the process, and your kind feedback means a great deal to us. Should you need any further assistance in the future, please don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
Warranty
I contacted Jetson to fulfill a warranty on a bike and I am truly impressed with the customer service process. I initially thought the process would be tedious online; however, working with Marvin Seva he made the process easy and straight to the point. Even though I had to file a warranty, I definitely feel confident in purchasing from Jetson in the future. Great customer service experience.
28 April 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for sharing your positive experience with us! We're sorry to hear that you needed to file a warranty claim, but we're delighted that Marvin Seva was able to make the process smooth and straightforward for you.
Providing exceptional customer service is something we take great pride in, and it’s wonderful to know that Marvin’s support has left you feeling confident in choosing Jetson again in the future. We truly appreciate your feedback and look forward to serving you again!
Best Regards,
Customer Service Team at Jetson
Raniel was extremely helpful when my…
Raniel was extremely helpful when my son's Jetson had a catastrophic failure. Raniel worked tirelessly to get the warranty submitted and cleared.
23 April 2025
Unprompted review
Reply from Jetson Electric
Dear Amanda,
Thank you for taking the time to share your experience. We are pleased to hear that Raniel was able to assist you effectively when your son’s Jetson experienced a catastrophic failure. It’s always our goal to provide thorough and efficient support, and we’re glad that Raniel worked diligently to ensure the warranty submission was processed smoothly and promptly. Your satisfaction is incredibly important to us, and we’re grateful for the opportunity to resolve this matter for you.
Thank you again for your feedback, and we look forward to assisting you in the future!
Best Regards,
Customer Service Team at Jetson
Bought the bike for my son for his…
Bought the bike for my son for his birthday. Back tire went flat after a week. Worked with Melvin and Raniel and they fixed everything. We were a bit disappointed that the bike did originally work out but Melvin and Raniel fixed everything. Thankful for them and the excellent customer service they provided.
24 April 2025
Unprompted review
Reply from Jetson Electric
Dear Kim,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the bike you purchased for your son's birthday developed an issue so soon after delivery. We understand how disappointing that must have been, especially for such a special occasion.
That said, we’re very pleased to know that Melvin and Raniel were able to provide you with the support you needed and help resolve the issue to your satisfaction. We’re incredibly proud of their dedication to excellent customer service and will be sure to recognize their efforts.
Your feedback is greatly appreciated, as it helps us identify areas for improvement and reinforces the importance of delivering a positive experience for every customer. We hope your son is now enjoying his bike to the fullest, and please don’t hesitate to reach out if you ever need further assistance—we're always here to help.
Best Regards,
Customer Service Team at Jetson
I was upset as it was my sons birthday…
I was upset as it was my sons birthday and he just opened his gift but the scooter wouldn't charge. Dareal was my service attendant and provided me with great service to get the device replaced quickly and sufficiently. Thanks for everything/
22 April 2025
Unprompted review
Reply from Jetson Electric
Dear Angela,
Thank you so much for taking the time to share your experience. We’re truly sorry to hear that your son’s birthday celebration was affected by the scooter issue — we understand how disappointing that must have been.
That said, we're thrilled to hear that Dareal was able to turn things around and provide the support you needed. We’ll be sure to pass along your kind words to them — we know how much it means to deliver excellent service, especially in moments that matter most.
Thanks again for your patience and for giving us the chance to make things right. We hope your son is now enjoying his scooter to the fullest!
Best Regards,
Customer Service Team at Jetson
Great customer service and…
Great customer service and communication. I had an issue with my sons bike and Rose Irea helped us and make the process seamless.
22 April 2025
Unprompted review
Reply from Jetson Electric
Dear Chirag,
Thank you so much for your kind words and for sharing your experience!
We’re thrilled to hear that Rose Irea was able to assist you with your son’s bike and that the process was smooth and seamless. Providing great customer service and clear communication is something we truly strive for, and it’s always rewarding to know when we’ve met those expectations.
If there’s anything else we can help with in the future, please don’t hesitate to reach out. We’re always here for you!
Best Regards,
Customer Service Team at Jetson
Rose Irea was quick and helpful in…
Rose Irea was quick and helpful in providing a replacement hoverboard for the faulty one we had. Thank you!
21 April 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your positive experience. We're so pleased to hear that Rose Irea was able to assist you promptly and effectively in resolving the issue with your hoverboard. We understand how frustrating it can be to receive a faulty product, and we're glad that Rose was able to provide a smooth and timely replacement process for you.
At Jetson, we strive to deliver not only quality products but also excellent customer support, and it’s always encouraging to hear when our team members meet that standard. Your feedback means a lot to us and helps reinforce our commitment to continuous improvement.
Should you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support and hope you enjoy your new hoverboard!
Best Regards,
Customer Service Team at Jetson
I had something wrong with the charge…
I had something wrong with the charge on my kid's scooter and Marvin Seva was sooo helpful. Made the entire process very easy and very quick. I have a new one coming to me soon! Overall very happy with the way Marvin handled things!
18 April 2025
Unprompted review
Reply from Jetson Electric
Dear Marquisha,
Thank you for taking the time to share your experience. We’re very pleased to hear that Marvin Seva was able to assist you promptly and effectively with the charging issue on your child’s scooter. At Jetson, we are committed to providing exceptional customer service, and it’s always rewarding to know that our team members are making a positive impact.
We understand how important it is to resolve issues quickly—especially when it involves something your child enjoys using—and we’re glad Marvin was able to guide you through the process with clarity and care. We’re happy to know that a replacement is already on the way and that you’re satisfied with how everything was handled.
Thank you again for your kind words and for being a valued part of the Jetson community. Should you need further assistance or have any other questions in the future, please don’t hesitate to reach out. We're always here to help.
Best Regards,
Customer Service Team at Jetson
Rose resolved the issue I was having…
Rose resolved the issue I was having with a replacement J5 bike. Really satisfied with the service. Great Job!
14 April 2025
Unprompted review
Reply from Jetson Electric
Dear Thomas,
Thank you for taking the time to share your feedback. We're very pleased to hear that Rose was able to successfully resolve the issue you were experiencing with your replacement J5 bike. Providing exceptional service and ensuring customer satisfaction are top priorities for us, and it’s wonderful to know that Rose delivered on that commitment.
We’ll be sure to share your kind words with her and the rest of our team. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support and thank you for being a valued customer.
Best Regards,
Customer Service Team at Jetson
Satisfied customer, great customer service
Rosa Irea from Jetson was quick to respond and willing to offer a solution to my issue. I’m very pleased with the outcome and like the fact that Jetson stands behind their product.
13 April 2025
Unprompted review
Reply from Jetson Electric
Dear Stacey,
Thank you for sharing your experience with us. We're so pleased to hear that Rose Irea was able to provide prompt and helpful support, and that you’re satisfied with the resolution. At Jetson, we take great pride in standing behind our products and delivering the kind of customer service our customers can rely on.
Your feedback is greatly appreciated, and we’ll be sure to recognize Rose for her outstanding assistance. If you ever need further support or have any questions in the future, please don’t hesitate to reach out. Thank you again for being a valued Jetson customer.
Best Regards,
Customer Service Team at Jetson
Raniel was very helpful in assisting me…
Raniel was very helpful in assisting me with a replacement under warranty, awesome customer service!
10 April 2025
Unprompted review
Reply from Jetson Electric
Dear Rebecca,
Thank you for taking the time to share your feedback! We are delighted to hear that Raniel was able to assist you effectively with your warranty replacement. At Jetson, we are committed to delivering exceptional customer service, and it’s wonderful to know that Raniel's efforts met your expectations.
We strive to make every step of the process as smooth and efficient as possible for our customers. If you have any further questions or require additional assistance, please don’t hesitate to contact us. We're always here to help and ensure your satisfaction. Thank you for choosing us, and we look forward to serving you again in the future.
Best Regards,
Customer Service Team at Jetson
ultimately good resolution
ultimately good resolution
Prior to connecting/resolving today, I attempted to connect with someone several times via the only means I could - chat - and the chat wasn't answered. It was a weekend which states is covered time to reach out - that was frustrating.
9 April 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you so much for your feedback. We're glad to hear that the issue was ultimately resolved to your satisfaction!
We sincerely apologize for the frustration you experienced when trying to reach us, especially over the weekend. While our chat service is intended to be available during posted hours, we clearly fell short in this instance, and we understand how disappointing that can be.
Your experience is important to us, and we’re continuously working to improve our responsiveness across all support channels. We truly appreciate your patience and for giving us the opportunity to make things right.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
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