Great welcome, nice assistance, a beautiful Royal Enfield with adequate tires for dirty roads and also some other little but fondamental items (belts for the bag, a cable for the phone) and great assi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Riderly is a trusted partner for the best rental companies. Everything was smooth in Albania, as was in Marrakech a few monts ago.
Riderly found us a very reliable motorcycle rental company, LX Rent — Motos & Scooters in Lisbon — and arranged for them to select the right motorcycle for us, complete with large storage cases, and e... See more
Company replied
When my motorcycle broke down in Morocco,i contacted Riderly for a rental bike.At that time there was no bike available at there partner in Fez.But Riderly made the extra mile and aranged a bike at on... See more
Company replied
Company details
Written by the company
Ride a motorcycle anywhere in the world
Contact info
2 Eastbourne Terrace, W2 6LG, London, United Kingdom
- +441304807963
- support@riderly.com
- riderly.com
4.8
Excellent
270 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wanted to compliment RIDERLY for…
I wanted to compliment RIDERLY for their professionalism and expertise in motorcycle rentals. I rented two motorcycles from them: one Moto Guzzi for a wonderful tour of the island of Tenerife and the other a Harley Davidson for a magnificent tour of the West Coast of South Africa.
10 January 2026
Unprompted review
Reply from Riderly
Hello Fabio,
Thank you so much for taking the time to share your kind feedback. We truly appreciate your compliment regarding our professionalism and expertise in motorcycle rentals. 😎
We're delighted to hear that you enjoyed both of your recent experiences, from touring the island of Tenerife on a Moto Guzzi to exploring the West Coast of South Africa on a Harley Davidson. It’s wonderful to know that the bikes contributed to two memorable adventures! 🏍️
Thanks again for being part of our community, and we can’t wait to serve you again!
Warm regards,
Customer Success Team @ Riderly.com
Reliable Motorbike Rental – My Go-To Choice Every Year
I’ve been renting a motorbike here for several years, and every time I come for my annual vacation the experience is excellent. Everything is always well organized, smooth, and finished exactly as agreed. The bikes are in great condition, and the service is reliable and professional. Highly recommended for anyone looking for a stress-free rental.
9 December 2025
Unprompted review
Reply from Riderly
Hi Dzevrnja,
Reading your review put big smiles on our faces. We’re so glad you had a great experience!
We are truly grateful for your thoughtful review. It’s our pleasure to know that your experience met your expectations. 🏍️
We look forward to your next visit!
Kind regards,
Customer Success Team @ Riderly.com
Easy to deal with
Easy to deal with . Good communication and a great bike and experience. Highly recommend. 5 stars
29 November 2025
Unprompted review
Reply from Riderly
Hello Paul,
Thanks a bunch for leaving such a great review! We’re thrilled that you enjoyed your experience. 😎
Looking forward to seeing you again for your next rental adventure!
Cheers,
Customer Success Team @ Riderly.com
Excellent experience…
I had an excellent experience with Riderly. With them I rented a motorbike in Zanzibar. My experience was excellent and easy from Riderly till Happy Bikes Zanzibar. Truly recommended!
15 December 2025
Unprompted review
Reply from Riderly
Hi Nelson,
Thank you for taking the time to leave such a kind review. It’s a pleasure to know that you enjoyed your rental experience.
Your continued support means so much to us, we hope to see you again soon! 🛵
Warm regards,
Customer Success Team @ Riderly.com
good motorbikes, pure fun
good motorbikes, well organized - pure fun
21 November 2025
Unprompted review
Reply from Riderly
Hi Sieber,
We were thrilled to read your review, thank you so much! It was a pleasure having you, and we’re delighted that everything met your expectations. 😎🏍️
Hope to welcome you back soon!
Cheers,
Customer Success Team @ Riderly.com
Riderly was in my case the first option…
Riderly was in my case the first option to search a rental bike in valencia, as their website makes it really easy to find the right choice. Also the process handling is well supported, this time the contact at riderly had to inform me that my booked bike wasn´t anymore available, but offered an self researched option, which was the right hit at the positive end. So my recommendation...when you are not clear where to find your right rental bike, here is the best support solution.
17 November 2025
Unprompted review
Reply from Riderly
Hi Stefan,
Thank you for taking the time to leave such a kind review. It’s a pleasure to know that you our team was able to help you find an alternative for your rental. 💙
Your continued support means so much to us, and we hope to see you again soon!
Stay awesome,
Customer Success Team @ Riderly.com
Professional Rental company
Professional, Attentive, friendly
Go the extra mile
Great New bike (BMW 1250 GS)
Nothing any trouble
I will rent again on my Next visit in the very near future
Maybe go to the dark side and get a Harley for one day lol
26 November 2025
Unprompted review
Reply from Riderly
Hi Bob,
Thank you so much for your kind words! We’re really glad to hear that you had a great experience and enjoyed the brand-new BMW 1250 GS. Our team always aims to go the extra mile, so it’s wonderful to know everything went smoothly for you. 🏍️
We’d be excited to welcome you back on your next visit, and if you decide to explore the “dark side” with a Harley for a day, we’ll be more than happy to arrange it! 😎
Thanks again for choosing Riderly, and see you soon on your next adventure!
Warm regards,
Customer Success Team @ Riderly.com
Trusted.
Trusted.Got us a great bike.Fast response and easy to communicate with. Will choose riderly again for our next rental.
7 November 2025
Unprompted review
Reply from Riderly
Hi Mohd,
We loved reading your review! Thanks a ton! It was great having you, and we’re thrilled everything went smoothly. 🏍️
See you again soon!
Cheers,
Customer Success Team @ Riderly.com
We rented 2 BMW F900GS’s with OXBikers…
We rented 2 BMW F900GS’s with OXBikers at Marrakesh for a 10 days tour through Morocco. It was an amazing adventure on 2 new bikes. We highly recommend Khalid and his team as they are great and very friendly.
7 November 2025
Unprompted review
Reply from Riderly
Hi there,
Thanks a bunch for leaving such a great review! We’re thrilled that you enjoyed your experience. 😎
Looking forward to seeing you again for your next rental adventure!
Best,
Customer Success Team @ Riderly.com
Great customer service…
Great customer service and very simple process that got me a great scooter for an excellent price. I will be back in Mauritius in 2026 and will definitely use Riderly again.
1 September 2025
Unprompted review
Reply from Riderly
Hello John,
Your review truly brightened our day! Thank you for your kind words. 💙
Thanks again for being part of our Riderly community! We can’t wait to serve you again.
Ride safe,
Customer Success Team @ Riderly.com
Reply from Riderly
Hi Bastian,
Quick, clear, and easy, just how we like it! 🏍️
Thanks for sharing your awesome experience. Looking forward to have you back!
Sincerely,
Customer Success Team @ Riderly.com
Riderly let the rental company take…
Riderly let the rental company take your complete deposit of 2000 euros per bike during 6 weeks!!;
Yes, it is in the signed contract but nobody orally, tell you that the money is taken, instead of just being blocked during 6 WEEKS!!
Why do I have to wait 6 weeks before being refunded?? . .no answer. ..my answer: because Riderly and the rental company KHL Moto Travel has earned money with this practice but this block my credit card during 5 week!! And Riderly does not care!!. In addition, 2x 42 euros taken for the exchange rate.
Riderly and KHL Moto Travel : never rent anything from these companies!!
23 September 2025
Unprompted review
Reply from Riderly
Cher Sébastien,
Merci d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que vous avez rencontré des désagréments concernant le traitement de la caution.
En Bulgarie, il est plus courant de facturer la totalité de la caution plutôt que de placer une retenue sur la carte en raison des réglementations et pratiques bancaires locales, ainsi que des facteurs liés à votre banque émettrice. Cela peut rendre une facturation complète et un remboursement ultérieur plus faisables qu'une simple retenue.
Veuillez noter que le contrat de location indiquait clairement, et que le personnel local a expliqué, que les cautions peuvent prendre jusqu'à 30 jours ouvrables pour être remboursées, un délai qui a été respecté. Bien que cela soit à l'extrémité supérieure, cela reste conforme aux normes de l'industrie pour certaines régions. Nous nous efforçons de garantir que tous les termes et conditions soient clairs, transparents et accessibles à tout moment.
Tout au long de ce processus, nous avons travaillé avec diligence avec vous pour garantir la protection de vos droits, et nous continuerons à le faire concernant les frais de 42 EUR encourus. Nous enquêtons activement sur cette question avec le bureau local pour identifier la cause exacte. Il peut s'agir de frais de change ou de frais facturés par votre institution bancaire, mais nous nous engageons à faire en sorte que vous ne soyez pas lésé.
Nous apprécions votre patience et votre compréhension pendant que nous travaillons à résoudre vos préoccupations rapidement. Votre satisfaction est importante pour nous, et nous vous tiendrons informé de nos conclusions.
Si vous avez d'autres questions ou avez besoin d'aide, n'hésitez pas à nous contacter directement à support@riderly.com.
Cordialement,
L'équipe de la Relation Clientèle @ Riderly.com
This is my first experience using…
This is my first experience using riderly. I’ve booked my moto rental about 6 month in advance so I have yet to actually give a full end to end review. However, I have extremely high hopes given the great staff. I had concerns with my booking and a plethora of questions. The folks on the support team responded proactively with little to no lag. They contacted the local rental offices on by behalf and helped arrange specific requests for me given my circumstance.
I mostly interacted with Jasmin, but I also chatted with Manuelle. Both were absolutely fantastic and proactive. So far, I highly recommend riderly to anyone looking to rent a moto. Maybe I’ll come back for a second review once I actually complete my booking :)
20 October 2025
Unprompted review
Reply from Riderly
Hi Mitchell,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Jasmin and Manuelle were able to support you so proactively and make the booking process smooth. Our team takes pride in going the extra mile to ensure every rider feels confident and cared for, even months before the journey begins. 💙
We truly appreciate your kind words and recommendation. We can’t wait to hear about your full experience once your trip is complete, and we’ll be here every step of the way to make sure that we got your back!
All the best,
Customer Success Team @ Riderly.com
Easy online rental process and great scooter
Easy online rental process and the agent on the island made it an enjoyable experience. Scooter was perfect for two and allowed us to explore for days. Would rent from Riderly again and would recommend.
8 October 2025
Unprompted review
Reply from Riderly
Hi Arlene,
We’re grateful for your kind review! Riderly is all about making rentals easy and enjoyable, thanks for being part of that mission!
Looking forward to have you back in the future! 🛵
All the best,
Customer Success Team @ Riderly.com
Excellent Experience,
Excellent Experience,
An agent contacted me on chat after spending a while trying to find a particular model to rent in Morroco. They were quite helpful and I ended up booking something similar even though it was all very last-minute.
Can recommend.
3 October 2025
Unprompted review
Reply from Riderly
Hello Tudor,
Thank you for your encouraging words. We’re committed to excellence, and hearing your feedback makes all the difference! 💙
Thanks again for choosing Riderly!
All the best,
Customer Success Team @ Riderly.com
I rented a Yamaha Kodiak 450 (quad)…
I rented a Yamaha Kodiak 450 (quad) from Green Expeditions Ometepe and had a great experience. The staff was very friendly, spoke excellent English, and clearly explained everything before the ride. The quad ran perfectly and handled Ometepe’s rough roads and heavy rain with no problem — I was really glad I chose it over a motorcycle. Highly recommend both Green Expeditions and renting a quad if you’re exploring Ometepe!
2 October 2025
Unprompted review
Reply from Riderly
Hi Jim,
Thank you so much for sharing your experience with us, we loved reading your review! Sounds like you made the perfect choice for your adventure!
Our team will be delighted to know their friendly service and clear explanations made you feel confident before setting off. That’s exactly the kind of experience we want every customers to have, and your feedback means a lot.
Whenever your travels bring you back this way, we’d be excited to welcome you again for another adventure. 😎
Cheers,
Customer Success Team @ Riderly.com
Great service and price
15 September 2025
Unprompted review
Reply from Riderly
Hello Robert,
We’re grateful for your kind review! Riderly is all about making rentals easy and enjoyable, thanks for being part of that mission. 😎
See you soon! 🏍️
Cheers,
Customer Success Team @ Riderly.com
Excellent company to deal with
Excellent company to deal with, all questions answered swiftly.
30 August 2025
Unprompted review
Reply from Riderly
Hi Roger,
Thank you so much! Your satisfaction is our reward. We look forward to helping you plan your next adventure! 😎
See you soon! 💙
Cheers,
Customer Success Team @ Riderly.com
Superb experience
Superb experience. From the set up of the bike which was to my exact specification, to the pick up and drop off, everything was so smooth and efficient. I would 100% recommend
15 August 2025
Unprompted review
Reply from Riderly
Hi John,
Thanks so much for your lovely note! We’re so glad you enjoyed your experience with us. If there’s anything else we can do to make your future bookings even better, we’re just a message away! 🏍️
Until your next ride!
Cheers,
Customer Success Team @ Riderly.com
Perfect service
Perfect service – absolutely recommended!
The rental process was smooth and professional. The service was perfect – very friendly, extremely helpful, and always solution-oriented. You really feel well taken care of as a customer.
I can 100% recommend this company and would rent here again anytime!
29 July 2025
Unprompted review
Reply from Riderly
Hi Gernot,
We’re incredibly grateful for your kind words and support. It’s customers like you who inspire us to keep doing our best!
Hope to assist you again soon! 🛵💙
Safe travels,
Customer Success Team @ Riderly.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.