Zoomo Reviews 

Fraud people never ever rent bike from them they rent you bike and they have tracker in each bike they stole your bike which they rent you and make claims in court and they get 5 times value of money bike from you be aware they are scam

I rented E-bike after 4 days i go for return at the time of return he was one of the rudest person on earth talking with me in very insulting way and after a long argument he accepted return took one week rent thats fine not return my deposit thats also fine he charged me extra 55 pounds for I don’t know what he said you are returning before time what a non sense i got job i don't have time to return what was the purpose of taking deposit if you want to charge again extra again really not recommend 👎

Old bikes, bad quality, expensive price.

Amazing service, staff are vey helpful in particular Nile.

Its worst service worst customers handle the bike can repaired any time while driving i live in the showroom three times in a week.

Been renting the soco cpx from them since June of this year. Paid every penny of rent to them. Bike was having some mechanical faults which should be covered by the warranty. Instead they wanted to charge me in total over £1000 for a new charger and repairs. Their intentions was to most probably claim the warranty and charge me as well. Do not rent from this company under any circumstances. The mechanic does not even know how a switch a works. I had to explain to the mechanic how it works.

Ive had the worst experience with this company in regards to renting a mopped from them. First the customer service was very slow to reply to any concerns or issues regarding my service. Price was agreed upon through uber and when it came to payment it was more than originally agreed plus another £6 a week in case of theft etc. plus with an uber account there was a deal that you received a bonus after every 200 deliveries which i never received and i emailed about this query three or four times to no response. I have changed to a new company which their prices are 30% weekly cheaper than here for the same mopped and with no deposit needed. I still not have received my deposit back for the mopped which is gave back over 10days ago and the deposit was £200. They also charged me for a penalty with no explanation or details of what this penalty is.
So advice for anyone who is thinking of going with this company think very strongly before agreeing to anything with them as they don’t regard their customers issues and concerns

Good staaf specially nile is a good person

Worst service with a high price tag among all the bike rental services in the UK. Really disappointed with the service.

Kashif and Mr. Fey has been very helpful. The services have been outstanding. I am quite happy with the moped. No issue.

Good service

I have been with zoomo last 5 months very best experience. ONE of best company in UK. Mr. Nile at zoomo camridge office is very nice man and he guides very well to all customers.

very good attentive advisor and the bikes are very good

I have been with zoomo for 5 months and it's been my best experience especially their front desk and they are always there to help everyone

Zoomo customer service is always amazing. They regularly maintain my bike to a great standard and their chat service is quick and effective. Dawn in particular is great and always goes above and beyond to do what she can to support us riders!

I returned my Zoomo bike as instructed by their staff, but they withheld my £50 deposit and charged an extra £5, claiming I needed to give one week’s notice—which was never mentioned at the time. Their poor communication and hidden policies made for a frustrating experience. Be cautious if renting from them, as you might face unexpected charges despite following their instructions.

I had a fantastic experience renting a bike from Zoomo! The process was quick and easy, and the staff was incredibly helpful. I took the bike to the Opera House, for the day and the ride was great. The bike was comfortable and well-maintained, making my ride enjoyable. I highly recommend Zoomo for anyone looking to rent a bike and have a great time!

I had rented a bike on 14th of October from zoomo and had paid advance rent, starting fee and the deposit to zoomo. On 17th of October Zoomo's third party barged into my buildings lobby without permission and broke the lock of my bike and took it away without my permission and notifying me. When I came back home I was not able to find my cycle and I thought it got stolen. This caused me serious distress and anxiety because I thought now I would be blamed for it. After some time I received an email from team zoomo that their third party took away the cycle from my buildings lobby by mistake and now I'll have to come again to their showroom to collect another cycle.

I was only able to use my cycle for only 3 days despite of the fact that I had given an advance rent for 7 days. Additionally as they took away my cycle I had to bear the cost of travel to my university which I used to go on the cycle. I have been constantly emailing team zoomo but I have not been receiving any response for them.

Team zoomo should refund my rent as they did not provide me the complete service and took away the cycle without my permission like thieves do.

I reserve the right to take legal action as they not only failed to provide me the complete service even after charging me the entire money but they barged into my building's lobby and forcefully took away the cycle without my permission and now they are not even replying to my query.

I would suggest everyone not to use this pathetic service as they can not keep up with their agreement and commitment. I have all the necessary evidence and documentation to support my claim.