Right Cars Reviews 

Wooow, this was an experience. If not the worst, definitely one of the worst.

We booked a car and added the “Super Insurance Cover”. We assumed Right Cars had their own facilities, but soon realized that in Iceland the rental is handled by “Nordic Travel Group”.

After a fantastic trip, we returned the car. The staff immediately pointed out a scratch (to this day we have no idea how it happened – probably someone passing by the car). We stayed calm, thinking: “Well, we bought the best possible insurance, so no problem.” But when we mentioned the insurance, the response was: “Yes, but we are only a partner of Right Cars. You have to pay for the damage first, and then claim the money back from Right Cars.”

That’s when the nightmare started. Getting money back from Right Cars was almost impossible. It took me nearly three weeks to even get a reply – and only after I threatened them with a chargeback through my card issuer and escalation to the European Consumer Center (ECC).

After that, things finally started to move.

My best advice: If you face the same problem, go straight to your Mastercard/Visa and request an investigation. Tell them the company took money without justification. Visa/Mastercard will then open a case and require evidence from both sides.

Nordic Travel Group – You should seriously consider your reputation. Is it wise to work with a company like Right Cars, which is clearly not trustworthy?

We booked a Volkswagen Golf (gasoline) through DiscoverCars for 12 days in Crete and fully prepaid online, including insurance. What should have been simple and transparent turned into an absolute nightmare with RightCars Crete.

When we arrived to pick up the car, instead of providing the reserved Golf, the staff pressured and intimidated us into signing a completely new contract. They told us directly that unless we immediately paid an extra €288, we would lose our entire prepayment and be left without a car at all. This was not presented as a choice. It was forced on us. Staff even shouted at us, making the whole experience extremely aggressive and stressful.

Under this pressure, and with limited English, we had no choice but to sign and accept an Opel Astra diesel – a car we never booked, never wanted, and which is not equivalent to the Golf petrol we had reserved. This felt like outright fraud and coercion.

It is true that our €100 deposit was later refunded, but the €288 we were forced to pay has never been returned. On top of that, their claim that we received “free assistance” is a complete lie – we did not receive any additional service whatsoever. At no point were the conditions or reasons for these charges properly explained. We were simply bullied into paying.

The impact was enormous: instead of enjoying our trip, this ruined our honeymoon. We spent days stressed and frustrated, not knowing if further problems would appear when returning the car. This company completely destroyed the peace of mind we had paid for.

To make matters worse, when we later looked at other reviews online, we saw many other customers reporting the exact same experiences: forced extra payments, aggressive staff, cars not matching the reservation, and no accountability. This clearly shows it is not a mistake or miscommunication – it is a recurring scam built into the way RightCars operates.

We are still trying to get a proper resolution through DiscoverCars, but RightCars refuses to take responsibility. Their conduct is shameful, unprofessional, and fraudulent.

If you are considering renting a car in Crete: avoid RightCars at all costs. Do not risk your money, your vacation, or your peace of mind with this company.

When booked said in terminal but means guys in terminal to pick you up (which he wasn't ) and take you to a remote location. Had a few credit cards none worked so said need to take out extra insurance at a cost of 140 euros. Said but my cards don't work and by a miracle suddenly works.Since heard later and looked at other reviews this is normal procedure for these scammed.i have received a refund from my credit card company.

The police in Antalya should take action, fine the company, and imprison those who work there for this type of fraud. They should be given a severe punishment so that they never deceive people again.

Biggest SCAM!!! We arrived in the evening in Antalya because our flight was delayed. We go every year to Turkey and every year we take a rental car. Never had any issues.. until we rented a car with “Right Cars” or also under the name (office) “Zezgo Car Rentals”. They picked us up at the airport, 45min to late, and they drove us to a abandoned street to their office. They had a huge list of prices when sometimes breaks down on the car. When doing the arrangements for the deposit, they claimed our credit card wasnt working. Weird because we use this card every year for deposit. Only option was to pay this cash, which we didn’t do.
They claimed we need a local insurance because a global insurance wasn’t enough.
They left us stranded in the middle of a abandoned road at 1:00 in the middle of the night. We had to take a taxi back to the airport.
Conclusion: AVOID THIS COMPANY!!!

DO NOT USE!
Car hire was different and much smaller than the one promised. When going through paperwork they told me the deposit would be taken and not just held but I would get it back within 28 working days. With no alternative and children with me I had to proceed. 6 weeks later I have still not got my deposit of €1000 returned and I have not had any response from any emails I send. Hugely dishonest company

Terrible experience with Right Cars.
We were given a diesel car, which has never happened to me with other rental companies across Europe. Not only are diesels more polluting, but the car was clearly not a recent model. During the trip, the DPF warning light came on several times – a problem typical of older diesel cars. The interior also showed signs of wear, which is unacceptable considering that rental cars are usually expected to be new or at least modern.
To make matters worse, there was a notice inside the car forbidding sand or wet clothes. Completely unrealistic, especially on an island known for its beaches!
The worst part happened when returning the vehicle: after refueling, the fuel gauge did not move up. When we reported tu to the receptionist, she said it was “normal” and told us we would lose our €100 deposit unless we filled up again. We were forced to refuel once more, ending up returning the car with significantly more fuel than it had when we first picked it up.
I have traveled all over Europe and never had such a bad rental experience. Strongly advise against using Right Cars.

Booked a car in advance through Economy Bookings, paid upfront incl. full insurance. On arrival we were told we had to leave a €900 card deposit. Our card works globally, but the terminal “failed” several times. Our bank confirmed no payment attempts were made. We even tested the card at a nearby shop – it worked! The agent refused to give us the car unless we paid for extra insurance in cash (£220!). At 6am, exhausted, we had no choice.

They even have a policy of giving you the car with an empty fuel tank, and you’re expected to return it empty as well – absolutely ridiculous!

Reading reviews later, we discovered others had the exact same experience – clearly a systematic scam to force unnecessary payments. This is unacceptable. Avoid this company at all costs unless you want to be extorted on arrival.

Rented from Prague airport.
The car was exactly the one that I ordered (Octavia), clean, new.
Next day after returning the car we received a confirmation mail that no damage was found and everything is OK.
The service was good, the staff is professional.
I liked less the fact that they don't have telephone support 24/7 for case that something happen, but only the insurance company can answer you at not business hours.

Dont rent any car with this company!! They cheat you just to force you to pay an very expensive insurance with them, otherwise they dont give you the car. Dont matters if you have a credit card for deposit. AVOID THIS COMPANY!!!!! WORST EXPERIENCE EVER!!!

I hired a car last summer from RC Zadar. When I returned, they found a scratch under the front bumper, which I don't think it was caused by me. I had to pay over £450. One advice for everyone: when you get your car, take 15 minutes of time and make pictures of EVERY detail of the car - inside and outside so that you can prove that everything was ok when you return it. If you do not, you WILL be charged for every little scratch, even if it was there before!

When they say there “may be extra fees”, believe them! We ended up paying more for our rental car than the major carriers that would’ve been more convenient at the airport vs going via shuttle offsite. So be careful and don’t believe the low price deal you see online. It’s a trick!
The car was full of damage and it was filthy on the inside. When you get to the location you basically walk into this closet and talk to a guy over a computer screen which didn’t really bother me, but they don’t really go over all the paperwork. They just have you sign the screen and then at the very end when you think you were just about done, they tell you what the price is and your eyes will pop out of your head. they just shrug their shoulders. They say well if you would have read her disclaimers, it does say there may be extra fees… Then they give you a code and you have to go get your keys out of this little box in the entry. It wasn’t the easiest thing to find the car and then you’re supposed to take pictures of any damage that you see. I took over 20 photos because after my experience on the inside of “the closet“ I felt like this would be the kind of rental place that if a grain of sand hit the car, they would charge me for a new paint job. Beware! I wish I would’ve read the reviews first!!!

TLDR; The pick up experience was horrible and they did not return the 900 EUR depost.

Long version: I rented a car in Izmir airport and had paid for it online. In the airport, it took them a very long time to bring the car and even then, it required us to travel with them to a remote store.

The worst part was that they charged us 900 EUR as deposit stating that they would refund this after returning the car. The refund never happened. I contacted them a few times but there was no response. Eventually, I had to dispute the charge through my credit card company.

No shuttle as promised , I even called, cost $20.

Extra hidden fees even though I have my own insurance which is bs - they call it admin/insurance waiver fee. $64.95 and I had to argue to get it down from $95. Plus $400 deposit.

Took them over half an hour to get me a car cause there is no live person, only a computer to talk to some guy in the Philippines

I booked a pre-paid car rental through Car 8. The company they made the deal with was Right Cars at the Orlando airport. The low price seemed too good to be true, and it was! First, they get you away from the airport and that's when the SCAM begins! When I arrived to pick up the car, there were no live agents, just a screen and camera. I was told that my credit card could not be used to secure the rental as "Miguel" stated it was a pre-paid card. It was not. Then, he said I would be required to purchase THEIR insurance and Toll Pass, neither of which are required by their lengthy rental requirements, which I pointed out in the printed agreement, along with the credit card letter they required showing that insurance was covered by the credit card company. I was then told Right Cars wouldn't accept it and wouldn't rent me the car, even though all of their requirements had been met! After some choice words to "Miguel," and a second attempt to speak with another Right Cars representative, I found myself stranded and luckily, was able to convince another shuttle driver to return me to the Orlando airport, where I was able to rent a car from AVIS without the "bait and switch" BS I experienced from Right Cars. I don't fault Car 8, but they should be made aware of the fraudulent practices of Right Car and refuse to send people to get scammed by them! There is NOTHING right about "Right Cars!" AVOID THEM LIKE THE PLAGUE!

Appalling; no one from right cars met my family of two young sons and wife on our arrival at Dalaman airport, and no answer to my numerous phone calls. My young family were traumatised by the experience. I had to get a taxi to my hotel. No answer to my numerous phone calls to right cars the next day. Eventually the Turkish hotel owner got through and the (quite hard to believe) excuse that" they had an accident on in the way to the airport was the reason and that "they now had no car to rent to us". I am still bewildered as to why they did. It answer my 20+ phone calls to see where they were.

A shambles from start to finish! So let down by them. Stay WELL clear.

It's a scam!! They give you low rate, then they claim that your credit card is not working to put the deposit to force you to take the hefty full insurance, I refused, so they cancelled the rental and didn't refund the mney or even respond to my emails! They work under the name/website right-cars.com , TAKE CARE!!! I ended up renting in international brands even if they are expensive.

Order #RA132931
I ordered three mounjaro pens which were supposed to arrive on 22nd August. They haven't come and my emails are being ignored!! There is no contact number I can find. They currently have nearly £500 of my money so be careful ordering here! Very disappointed!

I would not recommend Right Cars. During my rental, I found that the company is extremely nitpicky when returning vehicles. Even minor marks from normal driving, such as passing through roadworks or construction areas, were treated as damages and I was billed excessively. Instead of fair treatment and customer care, the focus seems to be on finding any excuse to charge extra. For anyone looking for a hassle-free rental experience, I would strongly advise choosing another provider.

We booked via stressfreerental and were sent to Right Cars. An awful experience. They tried to give us a smaller car than promised on the booking. Luckily we checked the car. The backseat was broken too. The lady at the reception was rude and argumentative saying we didn't pay anything and that we can go somewhere else if we don't like it. Which we did in the end. The other company mentioned to us that Right Cars has a bad reputation. Awful. Avoid.