Rileywatchco Reviews 631

Great looking watch. The craftsmanship is awesome. Love the mid century modern style.

Really nice watch, the Howard Hughes model that i bought is a retro classic. Only 4 stars, because the wrong instructions were sent, and even though I was told the new ones would be sent they never arrived.
But the main reason for the star deducted is the poor quality strap.

Ordering payment dispatch and delivery not an issue but second hand is out of alignment (not directly at 12 I clock)i shouldve returned it to be corrected was away .

I bought the Bessie, Earhart and the Almond Rifleman Field watches. I am impressed by then all. They feel sturdy and keep great time. I am happy to own my first GMT. Also the clasp on the Earhart is pretty good and so is the quality of the strap.

The only complain I would have is that the strap on the Bessie Wasn't my favourite but that's no deal-breaker for me because it's a quick release.

I adore the customer care service, Quick and no lost of time; they act instead of saying!

The watch is way better that I could even thought for the price. Because of the clever and subtle design of the lugs, it goes perfectly on the small and big wrist.

A simple watch but yet extraodinair on everall feeling! Not a lot of details of texturing and all, because all the details are inside the simplicity which makes it so pleasant to wear every day!

Thank you,

Ordered two HH01 watches because I couldn’t decide what one I wanted. Watches quality and value for the price is great. Delivery was quick ( I’m in Canada)and tracking the order was simple.

If you are a lover and collector of microbrands like me, these watches won’t disappoint! I’m considering purchasing one of their other models.

My husband is in love with his watch and wears it almost everyday.
Coming from England, and it arrived in a week. Fantastic shipping speed.
It even came with additional links that we had a jeweler add on (husband has giant hands), which was essential. We couldn't be happier.

Love my watch, so beautiful.
Fast shipping. Everything was great!

Easy transaction and quick delivery, despite crossing the pond.

Watch arrived quickly. Was just as advertised. Looks to be of excellent quality for the price.

Very happy with the watch.

Beautiful and unique watches. Easy to navigate website. Speedy delivery. Excellent Customer Service. Thank you

EDIT 26.3.2026: After writing the review, I got contacted by the seller wanting to settle the matter. They finally sent the promised replacements after which I paid the order in full.

ORIGINAL REVIEW:
I ordered two watches (order two watches and get one -50 % off) via Klarna (30 days payment term). After I receive the parcel one the watch boxes was broken. I report this to the seller and hopef for a replacement or at least an apology. Well they never replied to my e-mail but never mind this minor mishap, the most important is that I get the watches, right?
Then I notice a defect in one of the watches. The case is polished poorly and there is a visible notch. I contact the seller and report to Klarna that there is a quality issue with the order. Klarna puts the payable on hold. These are the very reasons you use Klarna for, right? It takes a week for the seller to reply. No apologies but otherwise nice conversation and they promise to send me a replacement ”tomorrow morning” . (Spoiler: I never receive the replacement). Two days afterwards I notice that the other watch has an issue as well, the date changes at 18.00 hours and not at 24.00. I report this too to the seller and Klarna. No response for ten days and then I decide to contact the seller again but unfortunately there is no response. Then four days later I contact the seller again and get a response the next day. The seller apologises (this time) and tells me”… it seems to have been missed off are list for replacements. We have just sent them out today” (spoiler: I never receive them) The seller also provides and tracking code …..but two hours later sends another email stating that since the payment intermediare Klarna (maybe woth mentioning that Klarna is the service provider that the seller has chosen to operate with) has requested a refund from them because I have reported an issue with the order. Thus they will not send me any replacements. The seller also claimed (falsely) that I have received a watch with half a price. All I got was two defected watches and two watchboxes of which the other one is broken. In yet another contact from my side I bring up the quality issues and ask about the situation. They acknowledge the quality and process issues and promise to send the replacements. They never send any replacements.

To sum up my customer experience:
-I received two faulty items and paid VAT and custom handling for these faulty products. I didn’t receive ”according to Riley promise” any replacements for these faulty items
-I was the party active in the communication. Sometimes they did not reply at all and when they did, there was a significant delay
-They promised to act according to ”The Riley promise” and replace faulty watches. In my case they never did despite promising on three different occations.….
-Instead of apologising, they blamed the intermediary Klarna for the incident. I think customer should not get involved with the sellers process issues i.e. how they operate with Klarna

The simple truth is thst they had severe quality and process issues which they did not address properly. I think it is clear from the above that just everything there is went wrong with this order
.
I would very much like to support a micro brand. I like the aesthetics of Riley watches. But unfortunately based on the above it would be wrong for me to recommend this seller. I understand the difficulty of being a small family owned brand with millions of things to do. Nevertheless I just can’t look past the lying to a customer ”We’ll sent the replacement out tomorrow….We have sent the replacements out today, here is the tracking code” and eventually shifting the blame to the payment processor Klarna. Instead, they should apologise for not just one but two faulty items and act with integrity and live up to their ”Riley promise”. I’m sorry for this harsh review but I just could not let this slide….

Great aesthetic watch, very fair price, my daughter loves it!

Great watch at a great price. Really pleased with the quality and speed of delivery.

Ordered two different watches.

Received a duplicate of the same watch
Contacted Riley to rectify via email twice and their instagram with no reply before finally receiving a reply through their contact form. Riley offered to replace the duplicate with the watch I ordered and send a free return label for the duplicate. I no longer wanted the second watch and requested the return label only. There was no further email from Riley and I have not recieved the return label.

AMELIA EARHART AUTOMATIC - AE01-GMT
Purchased this and it’s beautiful also emailed with a quick question about steel strap adjustment and received reply very fast.
I would recommend 100 percent

It feels super comfortable and looks awesome. I’m so glad I made this my first real watch purchase

I bought this watch for my husband as a Christmas present! He loves it!! The retro look to it makes it a classic. He wears it all the time now and receives compliments daily!