Ordered the Pure Grit™ Riding Jeans. When they came, the clasp above the zipper was broken. I contacted the company, and Harry from customer service was very helpful; he ordered a new pair right away!... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had some issues with sizing on the two items I received. One didn’t fit, despite ordering the appropriate one per their provided sizing chart. They also sent a size small on the other item, when I ord... See more
Company replied
A) I ordered the 1) Impact short and 2)Rider Ear Plugs but only received the Ear Plugs but not the Impact Short .. But After I informed Customer Support, Mr Harry took steps to send me the mi... See more
Company replied
Brian made this experience give me faith in good old fashioned customer service! I initially order too large of size, my mistake, and Brian helped get my refund to me quickly as I had already purch... See more
Company replied
Company details
Written by the company
Motorcycle and Snow Sports Protective Clothing.
Contact info
Unit 4 Green Lane Business Park, 238 Green Lane, SE9 3TL, London, United Kingdom
- support@ripplimpactgear.com
- ripplimpactgear.com
4.1
Great
388 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Good quality and great protection
Good quality and great protection! Unfortunately the sizes were big so we had to go down 1 size. I bought 3 pairs and Harry at customer service was great and send me new sizes straight away!
All and all a great experience!
1 February 2026
Unprompted review
Reply from Rippl Impact Gear
Sounds like a classic sizing situation, and we are glad Harry could jump in and sort it out quickly for you. Great to hear that once the correct size arrived, everything worked as expected. Thanks for sharing your experience and for the recommendation.
Jeans arrived in just a few days
Jeans arrived in just a few days, very comfortable from the start.
Had a couple of queries re my order and Harry dealt with them very quickly and efficiently.
8 February 2026
Unprompted review
Reply from Rippl Impact Gear
Fast delivery and comfort straight out of the box is always good to hear. We are pleased Harry could answer your questions quickly and keep things simple for you. Thanks for taking the time to leave your feedback.
Great customer service and genuine…
Great customer service and genuine humans behind the emails and product.
I initially ordered 2 pairs, but when they eventually arrived they felt too small. The team at Rippl immediately sent me out another pair in a smaller size with no qualms. They fit perfectly now.
Thank you!
7 February 2026
Unprompted review
Reply from Rippl Impact Gear
We really appreciate you pointing out the human side of the experience. Sizing issues can be frustrating, so we are glad the exchange was handled quickly and that the new pair fits perfectly. Thanks for trusting us and for sharing such kind words.
Excellent company
The Rippl tailback bag arrived in a timely fashion and I was kept well informed of the delivery progress. The bag itself it well designed, fits nicely and is of impressive quality. Good value for money too.
When I had an issue - entirely of my own making - Harry at Rippl could not have been more helpful with his advice and response. Altogether a very professional experience. I would recommend Rippl unreservedly.
4 February 2026
Unprompted review
Reply from Rippl Impact Gear
This is exactly the experience we aim to deliver, Paul. It is great to hear the Tailback bag met your expectations for design, quality, and value, and that communication stayed clear throughout delivery. We also appreciate you mentioning Harry’s support. Your recommendation means a great deal to us.
Hey Andrew
Hey Andrew
Thank you so much for your comment!
This was your comment:
"Ordered and delivered in 5 days 👏 fitted great, very Happy not tried on bike yet but walking around house they feel great 👍🏻.
"
6 February 2026
Unprompted review
Reply from Rippl Impact Gear
Love the enthusiasm, Andrew. Fast delivery and a great first impression are always a win. We hope they feel just as good once you are out on the bike. Thanks for sharing your experience and enjoy the rides ahead.
Rippl Gear experience (multiple orders)
The gear (I have bought 4xJeans, hoody, joggers and tail bag) for myself and my son are excellent quality and value. The fit is true to size and comfortable.
Delivery sometimes takes a while, but everything has arrived and is well managed by customer services (who are excellent) if problems arise with couriers. Have recommended to friends.
6 February 2026
Unprompted review
Reply from Rippl Impact Gear
It is brilliant to hear that both you and your son are enjoying the gear across multiple orders. We really appreciate your understanding around delivery timing and your kind words about our customer service when things need managing. The fact you have recommended us to friends means more than you know.
Ordered a pair of jeans in the size up…
Ordered a pair of jeans in the size up from my normal size as I didn't want them to be too tight. For some reason most of my clothes seem to be shrinking in the wardrobe. However, the jeans are stretchy so the large size was too large. I paid the extra £3 on purchase in case of a problem. So I asked for an exchange. Harry from Rippl Impact Gear was fabulous. I only dealt with him via email but he's a joy to deal with. My jeans were exchanged with absolutely no bother and they're just great. The best fitting and most comfortable riding jeans I've ever had. First rate stuff and than you Harry!
2 February 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Hugh, for such a brilliant and thoughtful review. We are delighted to hear Harry made the exchange process easy and that the final fit worked perfectly for you. It is great to know these are the most comfortable riding jeans you have owned. We truly appreciate your support and kind words.
Very helpful Service
Ordering and delivery went smoothly.
Unfortunately, I ordered the wrong size.
Brian from customer support was very helpful and knowledgeable.
Thank you, Brian.
5 February 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, André, for your feedback. We are glad ordering and delivery went smoothly and that Brian could assist you with the sizing. Your appreciation means a lot to us, and we are happy to have helped.
Got my orders in timely order
Got my orders in timely order. Although I did not get two items and one item in wrong size, Brian from Ripple was amazing and awesome to take the time and patience to help me with my orders. Thank you so much, Brian!
4 February 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Angela, for sharing your experience. We appreciate your patience and are glad Brian could help resolve the missing and incorrect items with care. Your kind words mean a great deal to our team.
I placed two separate orders
I placed two separate orders, both of which took more than three weeks to be delivered. The sizing is extremely inaccurate—the small knee pads and XXS butt pads are oversized, while the XL elbow pads are undersized. Due to the excessive shipping delay an inaccurate sizing, the items could not be used before the ski season ends. The quality of the materials is also poor. I have requested a refund and am awaiting the shipping label.
3 February 2026
Unprompted review
Reply from Rippl Impact Gear
Hey Janet, we are truly sorry for the delays and the frustration this experience has caused. We understand how disappointing it is when delivery takes longer than expected and sizing does not work as intended, especially when the items were needed for a specific season. We have now processed your refund, and please know that your feedback has been taken very seriously and shared directly with our product development team for review and improvement. We genuinely regret that we did not meet your expectations on this occasion and appreciate you taking the time to share your experience.
I ordered the impact gear for a ski trip that came and went, still haven’t received order
I ordered the impact gear for skiing/ snowboarding 2 weeks ago. The tracking for this company is the worst of any I have ever dealt with. I still have not received my order and the tracking states it’s still at a gofo regional hub, where it has allegedly been for days. I’m wondering at this point if I will ever get my order, starting to feel like a scam. The company did refund me $13 to my credit card and I don’t even know why since they didn’t tell me they were doing it. This has been really frustrating since I spent over $120 and wanted this gear for a ski trip that has come and gone. This isn’t worth the aggravation, Buyer beware.
19 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you for taking the time to share your experience. We are truly sorry for the delay and completely understand how disappointing this must have been, especially since the gear was intended for a specific ski trip. Your order was unfortunately delayed in transit beyond our displayed shipping timeframe of 6 to 9 business days, and we fully acknowledge the frustration this caused.
We want to be clear that we have not only processed your full refund, but we also genuinely want to help you. Our team has reached out directly to the courier, and we have been advised that your order should be delivered shortly. At the same time, we are actively reviewing and changing our courier partners to prevent this from happening again.
We are truly ashamed that we did not meet your expectations on this occasion. Please know that we value our customers deeply and are committed to making things right and improving this experience moving forward.
Great product and support
I ordered 2 impact shorts on the website and one of them was a little bit too large.
I contacted customer support for an exchange and they have been really responsive and kind.
Furthermore the shorts are pretty great for the price!
I really recommend this site without a doubt.
2 February 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you for the great review and recommendation. We are pleased to hear our team could assist quickly with the exchange and that you are happy with the value and quality of the impact shorts. We truly appreciate your trust in Rippl.
Harry helped me lot when I've ordered…
Harry helped me lot when I've ordered the wrong size wrist guards, really glad of the service
2 February 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Geoffrey. We are glad Harry could help sort out the sizing issue with your wrist guards. Your feedback is greatly appreciated, and we are happy you were pleased with the service.
Amazing customer service support from…
Amazing customer service support from Brian about a pair of protective shorts for snowboarding that didn’t fit properly. Thank you for all your support, much appreciated
1 February 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Nat, for your kind words. We are happy Brian could support you with the sizing issue and ensure everything was handled smoothly. Your appreciation means a lot to us.
Excellent quality Ripple jeans
Recently bought a pair of the black Rippl jeans, they look great. They come with knee and hip protectors and feel so good wearing them. Thick material and feel that they will give me full protection if I come off but also feel very comfortable. Wore them today with temperature outside at 5 degrees. Kept my legs warm even at speeds of 60+ mph. Felt a bit cooler around the groin area but not enough to feel uncomfortable. At temperatures at 0 degrees or colder I would wear waterproof all weather trousers over these but I don't often go out when it's that cold. I love these Rippl trousers and will be wearing these year round. The price is great for the top quality and manufacturer of these trousers. Highly recommended 👌 👍
31 January 2026
Unprompted review
Reply from Rippl Impact Gear
Thank you, Simon, for such a detailed and insightful review. We are thrilled to hear you love the fit, comfort, warmth, and protection of the Rippl jeans across different conditions. Your feedback is incredibly valuable, and we truly appreciate the recommendation.
"Got mine and I can say they are great"
"Got mine and I can say they are the most comfortable riding jeans I have had the pleasure of owning in over 24yrs of riding! They look great, comfortable for hours and hours of riding and the pads stay where they should on the knees, I even find they look great off the bike! @ripplimpactgear you did good!!"
21 November 2025
Unprompted review
Reply from Rippl Impact Gear
Thank you for the fantastic review. We are honoured to hear these are the most comfortable riding jeans you have owned in over two decades of riding. It is great to know they perform well both on and off the bike. Your support and enthusiasm mean a lot to the entire Rippl team.
The quality is garbage
The quality is garbage. Crash pants have lousy protection for tailbone. You can buy the same gear straight Friman temu, and cut the middle man.
30 January 2025
Unprompted review
Reply from Rippl Impact Gear
Hey Väinö, we are really sorry to hear you feel this way and that the product did not meet your expectations. We genuinely want to make this right for you. At the moment, we are unable to locate an order under your name through Trustpilot, which makes it difficult for us to look into your case properly.
Please email us at support@ripplimpactgear.com
with your order number and include Trustpilot in the subject line, and our team will review everything carefully and assist you right away. We truly want to help and appreciate you giving us the chance to do so.
We ordered 4 pairs total and the sizes…
We ordered 4 pairs total and the sizes were slightly larger than expected. Luckily we only needed to return 2 of the 4 pairs, however the customer service received from Harry was amazing especially dealing with the returns. We were concerned that the replacements wouldn’t arrive in time for our trip and Rippl sent out the replacement sizes before receiving the larger sizes for an exchange. Once we had the correct sizes they fit extremely well, are high quality and have protection in all the right places. Cannot fault them at all. Would definitely recommend.
23 January 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate you taking time, Mitchell, on that well-thought-out look at things. Glad Harry stepped in - made switching easier, got shipment on schedule before the journey began. The way it all came together? Just right, from shape to shielding. Not surprising given how tightly it was put together. Grateful for your nod and confidence placed in Rippl.
Great Support
The Pants that we've ordered are of super quality.
Also, we made very good experience with the support team. Thanks again!
26 January 2026
Unprompted review
Reply from Rippl Impact Gear
Grateful, really, since Diana spoke so kindly. Quality of the pants seems to meet expectations, while help from our team came through well too. Feedback like this holds weight - it matters when someone chooses Rippl.
Ordering was simple and customer…
Ordering was simple and customer service was pretty responsive… big thanks to Harry for jumping all over my wrong order and incorrect address
26 January 2026
Unprompted review
Reply from Rippl Impact Gear
Appreciate you getting in touch, Danny. Looks like the ordering went without hiccups. Once things came up, Harry jumped right on it - problem sorted fast. Glad we could make things work for you. Hope you see what you need next time around.
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