Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
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Reviews shaping this summary
The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sara was very helpful
Sara was very helpful when I had to cancel our engineer visit due to an emergency hospital visit.
22 July 2026
Unprompted review
It's bn spot on no problems at all n I…
It's bn spot on no problems at all n I wished I came on board ages ago plus av let mi family n friends know about this amazing Internet. I can pay every 29th of every month coz that's when I get my money. Hope youse can understand me coz hopeless on explaining my self with 4ones. Thankz n much appreciated 👍
22 July 2026
Unprompted review
Wonderful company
Wonderful company, extremely polite and helpful staff member - a pleasure to speak to and dealt with my issue.
22 July 2026
Unprompted review
Overall communication
Sales Customer Services was very helpful.
Installation team was very professional with work carried out.
22 July 2026
Unprompted review
𝘈𝘮𝘢𝘻𝘪𝘯𝘨 𝘮𝘢𝘯 𝘴𝘰 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘴𝘰 𝘬𝘪𝘯𝘥 𝘴𝘰…
𝘈𝘮𝘢𝘻𝘪𝘯𝘨 𝘮𝘢𝘯 𝘴𝘰 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘴𝘰 𝘬𝘪𝘯𝘥 𝘴𝘰 𝘱𝘢𝘵𝘪𝘦𝘯𝘵 𝘳𝘦𝘢𝘭𝘭𝘺 𝘢𝘱𝘱𝘳𝘦𝘤𝘪𝘢𝘵𝘦 𝘵𝘩𝘦 𝘩𝘦𝘭𝘱
22 July 2026
Unprompted review
Great advisor
Great advisor , amazing customer service provided. Efficient, friendly customer care
22 July 2026
Unprompted review
Sara was very helpful and cleared up…
Sara was very helpful and cleared up the confusion over whether my installation was hoing ahead or not. Checking with the onboarding team to make sure. Thank you
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Debra,
Thank you for your wonderful review. We are delighted to hear Sara took the time to clear up the confusion regarding your installation and checked with our Onboarding Team to ensure you had the correct information. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Callum gave me the best plan
Callum gave me the best plan. All request answered straight away. Hoping the service will be very good as promised. Thanks Callum!
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Heide,
Thank you for your wonderful review. We are delighted to hear Callum helped you find the best plan and answered all of your questions so quickly. We'll be sure to pass your kind comments on to him. We hope you enjoy your new Rise Fibre service. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi William,
Thank you for your fantastic review. We are delighted to hear you received excellent service and that you would recommend Rise Fibre. We really appreciate your support. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great customer service
Great customer service, got through quickly and issue resolved.
22 July 2026
Unprompted review
Reply from Rise Fibre
Hi Keith,
Thank you for your wonderful review. We are delighted to hear you got through quickly, received great customer service and had your issue resolved. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
give Jameel-Ahmed a raise!
jameel-ahmed really made my day when i was confused about a phone call. he made everything really funny and was just very bubbly and i really appreciated it!
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Jayden,
Thank you for your fantastic review. We are delighted to hear Jameel Ahmed made your day, put you at ease and brought a smile to your face. We'll be sure to pass your wonderful feedback on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The pushiness put us off
Look, I know these kids are trying to make a living but to turn up at the door after me sending a text to say it’s a no for now, is pushing the boundaries a bit. Nice lads. But I did text the door-to-door guy to say there’s no point at the moment speaking to the bill payer and not to bother coming back later as initially suggested because I didn’t want to waste his time - he called me and I explained the situation and he seemed to understand, said enjoy your evening, and that was that - but he then turned up anyway at the door a couple of hours later saying ‘is he home?’ ‘can I just speak to him’ ‘what did he say?’ ‘Did you tell him what we spoke about?’ etc.
That kind of pushiness irritates me. And it’s put the bill payer off who otherwise would probably have given them a call in a few months’ time had we not experienced the hard sell. Sorry but it’s a no based on the pushiness and intrusion.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Jo,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience with our door-to-door sales process. We appreciate that you had already made it clear you were not interested at this time and understand why the follow-up visit left you feeling your wishes had not been respected. Your comments regarding the persistence of the approach are valuable, and we'll ensure this feedback is shared internally as we continually review our sales practices.
Kay was fantastic in explaining all the…
Kay was fantastic in explaining all the prices and contract very helpful
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Christian,
Thank you for your review. We are delighted to hear Kay explained the pricing and contract clearly and provided such helpful service. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service and a brilliant price for internet contract
I was hoping to get a better deal than I am getting from my Internet provider.I got a great deal and a very good customer service from Cole.I will definitely be joining Rise..
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear Cole found you a great deal and provided excellent customer service. We look forward to welcoming you to Rise Fibre. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service
Mike was super helpful on the phone and gave me my first month free. Great and helpful service
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Alexander,
Thank you for your wonderful review. We are delighted to hear Mike was so helpful and found you a great offer. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
GDPR and OFCOM BREACH
Hi,
Well, my last 5 star review was completely wrong wasn’t it! Today, before I’m even a customer yet, you have breached OFCOM and GDPR regulations!
This is a formal complaint, a DSAR request and for someone at your company to contact me regards what can only be described as abhorrent service!
If you don’t sort this out you have lost me before I even got connected! Outrageous!
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for taking the time to leave your feedback. We are very sorry to read about the concerns you've raised regarding your experience before your service has even gone live, including your allegations relating to GDPR and Ofcom, and that you feel we've let you down. We are sorry to ask for further information as you've already raised this with us, but please respond to the email you will be receiving from Trustpilot so we can investigate this personally. If this issue is still ongoing, we'll do everything we can to resolve it as quickly as possible.
Great all round experience.
Great all round experience.
Liked the fact I didn’t feel pressured or rushed into my broadband service.
Callum was extremely polite and courteous and offered a professional,friendly service via WhatsApp.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Louise,
Thank you for your fantastic review. We are delighted to hear Callum provided a friendly, professional service and gave you the time you needed without any pressure. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I wanted to leave a fantastic review…
I wanted to leave a fantastic review for Tassin she was helpful from start to finish to finish she went out of her to get everythink checked and sorted
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Ethan,
Thank you for your wonderful review. We are delighted to hear Tassin was so helpful and went above and beyond to get everything checked and sorted for you. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Lawrence was really clear and…
Lawrence was really clear and supportive to all my questions. He answered with patience and professionalism.
21 July 2026
Unprompted review
Reply from Rise Fibre
Hi Luciano,
Thank you for your review. We are delighted to hear Lawrence answered all of your questions with patience, professionalism and support. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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