I’m not a Rise customer and I notice the 5 star reviews are for installations and actual user reviews are pretty low. I’m so disappointed. I was hoping to change over to them and now I see I mig... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website easy to use. Router arrived on time but no instructions on set up which was a packing mistake I assume. Rang helpdesk which was answered quickly and set up took minutes. Delighted with price a... See more
Company replied
We got the fiber and so did a lot of people in my area. It was good at first but now it's so bad we can't even watch each other's streams. Another isp company falls flat
Company replied
Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.
Company replied
Company details
Written by the company
Rise Internet is dedicated to delivering reliable high-speed internet service that keeps customers connected to what matters most. By focusing on underserved rural and suburban communities, Rise helps close the digital divide by providing a competitive, high-quality, and affordable internet option for homes and businesses.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
3.4
Average
1k reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The technician was very…friendly.professional and very knowledgeable!! He was very polite and careful of his surroundings!!
The technician was very friendly,professional and very knowledgeable!
22 October 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you had a great experience with our technician. Thank you for being a valued Rise Broadband customer. Have a great day!
I have my Internet back on after…
I have my Internet back on after transferring my service in my new home!!!!
26 October 2024
Reply from Rise Internet
We're thrilled to hear that your transfer of service went exceptionally and that you're set up at your new home. Thank you for feedback and being a loyal Rise Broadband customer!
Great customer service from start to…
Great customer service from start to finish. Our internet speed is faster than we expected and so far so good.
25 October 2024
Reply from Rise Internet
We're thrilled to hear that you are having a top notch experience from our customer support to our internet speeds. Thank you for your valued feedback.
Every thing is great except they left…
Every thing is great except they left the cable from the house to the dish exposed.
19 October 2024
Reply from Rise Internet
Thank you for taking the time to leave us a positive review! We appreciate you letting us know about the cable. If you could please send us a picture of what you're referencing to feedback@risebroadband.com we will be more than happy to assist.
Reply from Rise Internet
We're thrilled to hear that you had a great experience with our technician! Thank you for your feedback and being a valued Rise Broadband customer.
Reply from Rise Internet
We appreciate your feedback and are very pleased that you are happy with our service. Thanks for taking the time to leave us five stars.
Fast service
22 October 2024
Reply from Rise Internet
We appreciate you taking the time to leave us a five star review. We're happy to hear that you are pleased with your service and speeds! Thank you for being a valued Rise Broadband customer!
Having great internet service I got…
Having great internet service I got multiple reminders for my appointment which was very helpful the technician gave me a call when he arrived so I could have someone come let him in while I was at work it was very helpful and appreciated
17 October 2024
Reply from Rise Internet
We're happy to hear that you had a great experience with our technician and are loving your service with us! Thank you for taking the time to leave a review and being a valued Rise Broadband customer!
Quick and easy
Quick and easy. Didn't check signal throughout the house but I have extra devices to boost signal through the house myself.
14 October 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
My installation went great
My installation went great! My first call to request service was very informative.
15 October 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Great customer service
The quality of customer services is what makes or breaks company and mine was amazing! Thank you so much for not only getting the broadband set up but also helping with making sure everything inside the house was set up correctly.
12 October 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Tech support is awesome!
Very responsive whenever I have an issue, the tech works very hard to fix the problem. Always in a good mood, pleasant, believes me when I tell him something is wrong.
1 October 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
My wife said one of the techs had an…
My wife said one of the techs had an Oder that was not pleasant, they way they hung the wiring on side of the house not to my liking.
3 October 2024
Reply from Rise Internet
Thank you for providing your feedback and letting us know about this issue, John. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-411-7473 and we'd be happy to help you out.
Regards,
Rise Broadband
Always happy with the internet
25 September 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
The man that came out did an amazing…
The man that came out did an amazing job and gave us great internet.
1 October 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
The tech Josh was very helpful and…
The tech Josh was very helpful and considerate to my needs. As a senior some things are very difficult and challenging, but he was very supportive and made things easier to understand.
24 September 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Fast installation and very…
Fast installation and very knowledgeable associate. Fast uninterrupted wifi.
28 September 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
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