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Rito Reviews 723

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TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, particularly the yarn, and appreciate the excellent prices, often noting they are significantly lower than competitors even with international shipping and tariffs. Many consumers highlight the smooth ordering process and the care taken with packaging. However, some customers also noted issues with delivery, including missing items, damaged packages, and significant delays, particularly for international shipments. A few people were dissatisfied with the customer service regarding these delivery problems, mentioning difficulties with tracking or receiving replacements.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers praise the yarn, describing... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and smooth... See more

Order

Reviewers highlight positive aspects of order. Many customers express satisfaction with the ordering process,... See more

Price

Customers consistently express satisfaction with the pricing, finding it affordable and reasonable. Many... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the yarn... See more

Based on these reviews

Rated 5 out of 5 stars

The selection and prices can't be beat. The international ordering process from the US was smooth and transparent. My order arrived in perfect condition within a week. The customer service is prompt a... See more

Rated 5 out of 5 stars

The shipping was delayed a bit but the fact of the notifications regarding this being timely and so courteous made the experience a non-issue. Also, the care taken with the packaging showed the car... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

723 reviews

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1-star

Replied to 79% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Shipping is slow because it's overseas and the tariffs and whatnot, but they are very clear and upfront about that so everything arrived as expected.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

There was an offer for free knitting…

There was an offer for free knitting needles, but I did not receive them.
I wanted to order more yarn. The weight limit per order dissuaded me.
I will not use rito.com again.

26 December 2025
Unprompted review
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Reply from Rito

Hi,

I’m sorry that you did not receive the free gift and that the order’s 2 kg weight limit contributed to a poor experience.

As you have not provided your order number, nor responded to my request for your details, I’m unable to identify which order this concerns.

If you send the information to me at info@rito.com, I will investigate why you did not receive the free gift.

Best regards,
Jeppe / Rito

Rated 5 out of 5 stars

The yarn is soft

The yarn is soft. Looks great. I am creating a nice sweater with it. The price was good. I wish shipping was faster but I'm American and that has to be my moron president's fault somehow.

13 January 2026
Unprompted review
Rated 3 out of 5 stars

Really happy with the service from…

Really happy with the service from Rito, but I was unimpressed with the Drops product I purchased. "Belle" yarn (cotton, viscose and linen) looks great but does not maintain its lovely twisted look when being knitted. I've tried using yarn from the centre and outside of the balls... no difference. I'd hardly call it a luxury yarn the way it behaves.

23 January 2026
Unprompted review
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Reply from Rito

Hi Heather,

The issue you experienced with Drops Belle yarn is not something we have encountered before, which is why this case has been very important to us.

After our constructive dialogue, we have together found a solution where you can order new yarn of your own choice.

If there is anything else I can help you with, please simply reply to my most recent email.

Best regards,
Jeppe / Rito

Rated 5 out of 5 stars

A legit company with just very affordable prices

I order from them all the time and have yet to have any issues, the shipping cost is higher but the cost of the yarn tends to be lower so the cost is pretty similar to LindeHobby and WoolWharehouse after tariffs are applied. The shipping does take longer because of the customs process but that’s not really the companies fault, just the state of things. I haven’t had to reach out to customer service so I can’t attest to quality of the customer service. But I would recommend as they carry Drops and a lot of other quality yarn brands you can’t get in the states.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Good Product, Prices & Service

Good product, prices & customer service. My package actually arrived damaged and 2 balls were missing. I contacted customer service and they were able to credit me - and pay shipping. I'm currently knitting with the purchase - beautiful yarn!

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service

I still have a pending charge on my credit card from January 4, 2026 despite my order not going through. Customer service is extremely slow (4 days to answer) and did not address the pending charge, just asked if I tried to place my order on a phone or laptop. Extremely frustrating and issue still has not been resolved.

4 January 2026
Unprompted review
Rito logo

Reply from Rito

Hi Kacey,

I apologize that this matter was not handled in a timely manner.

I can confirm that the issue has now been resolved on our end, and I have sent you an email confirming this.

Best regards,
Jeppe / Rito

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