Great selection of Italian Wine and had the one I was looking for at a good price. Had a problem with delivery from Parcel Force but Robertsons showed great customer service with their concern and wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently discovered online wine store, with free local delivery, by the owner which was a pleasant surprise. Would like to see the range grow a little, but thanks for the great customer service, will... See more
Company replied
They had the particular wine I wanted and at a very good price. The website was easy to use and communication with them was good- I was kept informed but not bombarded with a dozen emails about packin... See more
Company replied
The company called to make sure they had the correct address at a busy time of the year and ensured we were kept up to date with delivery of the package. They altogether first class service from Jamie... See more
Company replied
Company details
- #13 of 21 best companies in Wine wholesaler and importer
- #43 of 81 best companies in Wine shop
Written by the company
We're an independent small family Wine Merchant in the United Kingdom. Started by David Robertson, a 40 year veteran of the wine trade, and his son Jamie. Our passion drives us to find those gems that do not cost you an arm and a leg. While providing a service to our customers that is far more personable and grounded than any large company with shareholders can offer.
Contact info
Seaham, United Kingdom
- jamie@robertsonwines.co.uk
- robertsonwines.co.uk
4.8
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The wine I ordered was out of stock
The wine I ordered was out of stock, but they contact me to ask me if I wanted a refund or to wait! I waited and within a few days got my wine :) great communication and really good deal. Would order from again
16 January 2025
Reply from Robertson Wines
Thank you very much for your order, understanding and great feedback! I hope you have enjoyed the wine!
Amazing people
I ordered from them 6 bottles of LAUTARUL pinot noir wine. I really like this wine. They made everything to be perfect from the moment I ordered, till delivery. Every bottle was wrapped in bobbles and safely put in a special box design for wine bottles. This wine bottles was genuine from my country. I will definitely order from them again ❤️
16 January 2025
Reply from Robertson Wines
What a lovely review, thank you very much for the kind words! We do not take the safety of our customers orders for granted nor take any chances - hence the quality and robustness of our packaging. There's nothing worse for us than to hear of damages in transit. Which thankfully are significantly down now we have joined Parcelforce, thanks again!
Reply from Robertson Wines
Thank you very much for the nice review and for your most recent order too!
Well Done!
There was a stock issue (most places seem to be out of stock of what I wanted at the moment!) but Jamie Robertson emailed yesterday with four different options for me, I chose one and it arrived today. Simples! Communication is key and more online sellers need to take this on board. Thank you, you made my day and I'll definitely use you again!
17 January 2025
Unprompted review
Reply from Robertson Wines
Thank you very much Sara for the lovely review. We try our best to offer as many options as possible in the event we are short of stock for an order. I am glad you were happy with them and got it safely and securely, hope to see another order from you in future Sara! Thanks again!
Great personal service over the xmas…
Great personal service over the xmas period. Excellent quality wine. Would definitely recommend and use again. 5*
20 December 2024
Reply from Robertson Wines
Thanks Sherene, what a lovely review!
Reply from Robertson Wines
Thank you Alison! That means a great deal to us, I hope to see you order from us again in future too!
Reply from Robertson Wines
Thanks Charlie! Much appreciated.
Amazing service and superb wine
Amazing service.
I ordered 6 bottles of Passo del sud (the price was the best I'd found online). Once the order was placed, I received an email asking was I available the following afternoon, between 1 -3pm to receive my order. The delivery was made the following day, on time by a very courteous gentleman.
Excellent service and superb wine.
9 December 2024
Reply from Robertson Wines
Thank you ever so much for the kind review Helen. I'm very pleased you were satisfied with us!
Great price for the wine I wanted and…
Great price for the wine I wanted and arrived in 24 hiurs
4 December 2024
Reply from Robertson Wines
Thank you very much Karen for the feedback and I am very happy you're satisfied with our service!
Great service … Great wine!
I knew which wine I was looking for but Robertson Wines made it very simple fir me to choose my case size - at a very reasonable price too!
29 November 2024
Reply from Robertson Wines
We appreciate the kind words! Hope you enjoy that beautiful red!
Reply from Robertson Wines
Thank you very much Jean. Glad we were able to help out for your special occasion too!
Reply from Robertson Wines
Thank you very much John! Hope to see you again soon for another order, enjoy!
Prompt service
Prompt service, delivered as estimated, competitive prices. I'll definitely use again.
15 November 2024
Reply from Robertson Wines
Thank you very much John. Glad you were satisfied with our service mate! Appreciate the review!
Great service and price
Great service and price
Easy to order
Quick delivery and so well packaged
Will definitely recommend to friends and family
11 October 2024
Unprompted review
Reply from Robertson Wines
Thank you very much Catherine for the great feedback. We know the risks glass bottles go through when in a courier network so we do all we can to make sure they are properly protected, glad you think we do this well!
Packing excellent but delivery poor
Packing excellent but delivery poor - over a week.Fortunately they were not required for an immediate celebration.
22 September 2024
Reply from Robertson Wines
My apologies for the time it took for your order to get to you. We were unable to upgrade your delivery to Saturday Delivery as discussed, due to the excessive fee we were quoted by UPS. I will go ahead and refund your shipping fee as a small gesture. Thanks for your feedback John.
Reply from Robertson Wines
Thank you John, much appreciated!
Reply from Robertson Wines
Much appreciated Douglas, It's great seeing your name pop up again in our orders!
Good coms and fast delivery
2 August 2024
Reply from Robertson Wines
Thank you! Could we have done anything better? If you'd like to get in touch I'd like to hear any gripes or concerns you have!
We bought 6 bottles of very nice
We bought 6 bottles of very nice , reasonably priced wine and were very happy with the service. Happy to support small companies who deliver quality at a fair price.
17 July 2024
Reply from Robertson Wines
Thank you very much Theresa! That is very nice of you, we're about as small as it gets!
Reply from Robertson Wines
Thanks Jamie, enjoy!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.