Great selection of Italian Wine and had the one I was looking for at a good price. Had a problem with delivery from Parcel Force but Robertsons showed great customer service with their concern and wi... See more
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Review summary
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Recently discovered online wine store, with free local delivery, by the owner which was a pleasant surprise. Would like to see the range grow a little, but thanks for the great customer service, will... See more
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They had the particular wine I wanted and at a very good price. The website was easy to use and communication with them was good- I was kept informed but not bombarded with a dozen emails about packin... See more
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The company called to make sure they had the correct address at a busy time of the year and ensured we were kept up to date with delivery of the package. They altogether first class service from Jamie... See more
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Company details
- #13 of 21 best companies in Wine wholesaler and importer
- #43 of 81 best companies in Wine shop
Written by the company
We're an independent small family Wine Merchant in the United Kingdom. Started by David Robertson, a 40 year veteran of the wine trade, and his son Jamie. Our passion drives us to find those gems that do not cost you an arm and a leg. While providing a service to our customers that is far more personable and grounded than any large company with shareholders can offer.
Contact info
Seaham, United Kingdom
- jamie@robertsonwines.co.uk
- robertsonwines.co.uk
4.8
Excellent
117 reviews
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Excellent service
Really quick, efficient delivery, well packed and the wine was exactly what I was looking for!
1 July 2024
Reply from Robertson Wines
Thank you Helen. we're very happy we lived up to your expectations and glad everything got to you ok!
Really pleased to get one of my…
Really pleased to get one of my favourite reds online and at a fair price. Delivery took a week which is ok but UPS needed me to be in to sign for the parcel - they say at your request. So I’d to wait in for it which was a pain worsened by the fact it was an hour beyond its expected time.
Be better if it could be delivered without a signature. Cheers
25 June 2024
Reply from Robertson Wines
Hi William! Apologies on the longer delivery wait. Sometimes we don't have a particular wine in stock and have to delay shipment a couple of days until we receive more. Under our alcohol beverages contract with UPS we are obligated to require an adult signature due to the nature of the product inside. This is to make sure the person receiving the order is over the age of 18. While it is unfortunate they were late to deliver out of their time slot, we sadly have no control over this. I hope you understand. Thanks again ever so much for the order and we hope to see you order again from us soon!
Brilliant personal service
14 June 2024
Reply from Robertson Wines
Much appreciated Andrew. I am very happy to be able to get what you needed despite us missing some of the stock!
good quality wine at a reasonable price
10 June 2024
Reply from Robertson Wines
Thank you very much Philip!
You emailed to say you have more stock…
You emailed to say you have more stock arriving this week. It’s Friday night and I haven’t been notified if the stock has arrived , let alone my order processed
UPDATE: I was contacted very late on Friday evening with an apology and an explanation about the delay , followed by another email to my reply. My order has now been delivered and I have again had a follow up email. This company cares about their customers and I can’t fault their response. I’m delighted with my wine and will be ordering again.
7 June 2024
Reply from Robertson Wines
Hi there. We've been in touch regarding your order update. Apologies for the delay as I was out of office travelling (Jamie).
Excellent Service
Very efficient service from start to finish
Really impressed with fast personal delivery
3 June 2024
Reply from Robertson Wines
Thank you very much! Always nice to be able to do a local delivery ourselves. Enjoy!
Easy to use website with well priced…
Easy to use website with well priced selection of wine.Staff very helpful and great to deal with.I like that I can choose individual types of wine in my choice of 6.
12 March 2024
Reply from Robertson Wines
Thank you for the kind words James! We are very pleased you made use of our mixed case system as well!
All worked as expected - efficient service.
Just ordered 6 bottles of wine which arrived within a few days, so process ran smoothly.
3 February 2024
Reply from Robertson Wines
Thank you very much Graham for your feedback. Is there anything we could have done better?
Decent Price and prompt service
Found the wine we had at a Restaurant that was really lovely and light. Decent price and prompt delivery, thank you
3 February 2024
Reply from Robertson Wines
Thank you very much Debbie. We’re very glad you enjoyed it and were able to find it with us!
Poor communication
Poor communication. No response when I asked them to have the items to be picked up and get a full refund, as 3 out of 12 bottles in my order had been broken by the delivery company. Some of the remaining bottles were covered in spillover. I think the damage was due to mishandling by the delivery co, but also, the way the bottles had been wrapped seemed poor. Sadly, I’ve lost hope for getting my money refunded.
23 January 2024
Unprompted review
Reply from Robertson Wines
Hi there, I was awaiting to hear back from you upon what was delivered by UPS. We have not heard back from either about the extent of the damage aside from this review. Whether this was an issue on our end or yours we did not receive this email about the collection. Also please be aware. UPS is not supposed to deliver damaged shipments, they repackage the damaged box themselves so we take no responsibility for the quality of their replacement packaging. They are supposed to return all damaged shipments however light, to us.
I am more than happy to process this refund for you now we know the details of what remained. My sincerest apologies for the bad experience, which sadly is out of our hands when in the hands of our couriers, as I assure you. The quality of our packaging is strong, durable and offers more than enough protection. It cannot however, withstand bad mishandling as you mentioned by the courier.
I have went ahead and issued your refund now for the destroyed bottles plus delivery fees. Please check your emails or account for more details.
I enquired about my preferred wine very…
I enquired about my preferred wine very late into Christmas they had it in stock received it 2 days later brilliant service
20 December 2023
Reply from Robertson Wines
Thanks Charles glad you got it in time and hope you enjoyed it over Christmas!
BECKY
Excellent service from start to finish, very well packed would definitely recommend.
19 December 2023
Reply from Robertson Wines
Thank you very much for the feedback Becky! We really appreciate it.
Excellent service
I wanted wine from a particular South African estate. Robertsons had one varietal at a sensible price but not my favourite merlot. I contacted Jamie to see if they could get it before Christmas, who tried but unfortunately they couldn't, so I ordered my second favourite. It was delivered a few days later double boxed with each bottle individually bubble-wrapped. Excellent and very safe. I'll order my favourite when it becomes available.
20 December 2023
Unprompted review
Reply from Robertson Wines
Thank you very much for your feedback Mike! I am very glad you to hear you are happy with our service and we will let you know when the Merlot is available by email. Thanks again!
Yet another outstanding delivery from…
Yet another outstanding delivery from Robertson Wines. Always a great choice of wines at good prices coupled with outstanding customer service….highly recommend!
27 November 2023
Reply from Robertson Wines
Thank you ever so much once again for your order Trudi and your continued business with us! Glad you enjoy our selection! It means a lot!
Great service fast delivery
19 November 2023
Reply from Robertson Wines
Thank you very much Martin. We really appreciate the time taken to drop us a review. Enjoy!
6 bottles of Terre alSole Primitivo
My 6 bottles of red wine parcel was despatched to the courier, UPS. UPS lost the parcel. When I alerted David & Jamie of this problem they soon sorted out a personal delivery.
Very nice family business with first-class service.
30 November 2023
Unprompted review
Reply from Robertson Wines
Thank you very much for your kind feedback Richard and we're very happy to hear you're pleased with our service even with the unfortunate delivery disruptions! We hope to see you order again in future. Enjoy!
THE GENTLEMEN
The gentlemen who delivered the parcel was absolutely lovely and very helpful.
21 November 2023
Reply from Robertson Wines
Thank you very much Audrey! Always appreciate your business.
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