Great selection of Italian Wine and had the one I was looking for at a good price. Had a problem with delivery from Parcel Force but Robertsons showed great customer service with their concern and wi... See more
Company replied
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Review summary
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Recently discovered online wine store, with free local delivery, by the owner which was a pleasant surprise. Would like to see the range grow a little, but thanks for the great customer service, will... See more
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They had the particular wine I wanted and at a very good price. The website was easy to use and communication with them was good- I was kept informed but not bombarded with a dozen emails about packin... See more
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The company called to make sure they had the correct address at a busy time of the year and ensured we were kept up to date with delivery of the package. They altogether first class service from Jamie... See more
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Company details
- #13 of 21 best companies in Wine wholesaler and importer
- #43 of 80 best companies in Wine shop
Written by the company
We're an independent small family Wine Merchant in the United Kingdom. Started by David Robertson, a 40 year veteran of the wine trade, and his son Jamie. Our passion drives us to find those gems that do not cost you an arm and a leg. While providing a service to our customers that is far more personable and grounded than any large company with shareholders can offer.
Contact info
Seaham, United Kingdom
- jamie@robertsonwines.co.uk
- robertsonwines.co.uk
4.8
Excellent
117 reviews
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Efficient friendly service
1 August 2023
Reply from Robertson Wines
Thank you very much Colin for the feedback and great review. Hope to see you order again soon! Enjoy.
Easy and prompt service
5 July 2023
Reply from Robertson Wines
Thank you Antonio. Is there anything better we could have done for you?
No Customer Service
Ordered Pino G Blush - Blush detailed on the invoice but Rose sent . Tried to contact the company via email and social as no contact numbers provided. Been a week now and no response - no customer service - obviously won’t be using again.
29 June 2023
Reply from Robertson Wines
Hello there. We provide contact details on our website under the help section. Both phone numbers and email addresses provided. I am sorry you have been unable to contact us. We can also confirm we sent what was ordered. Cortefresca Pinot Grigio Blush was indeed dispatched, which is a Rosé.
Update: The customer was offered a generous resolution if they did not like the wine. We did not hear back so assumed they ended up being satisfied.
Easy to order
Easy to order, delivered quickly and packaging secure with no breakages. Would definitely order again from here.
25 June 2023
Reply from Robertson Wines
Thank you ever so much Tracey for the kind review. We appreciate it greatly.
Brilliant service and communication!
29 May 2023
Reply from Robertson Wines
Your business is always appreciated Grace!
Great service from Robertson wines
Great service from Robertson wines. Quick delivery and rely well packed.
19 August 2022
Reply from Robertson Wines
Thank you very much for your feedback Mark. Enjoy!
Fantastic order again
Fantastic order again, informative on selection of wine, very friendly, quick delivery. Will definitely recommend to anyone.
4 June 2022
Reply from Robertson Wines
Hello Mr. Urquhart! Thank you for the kind words and we are very happy to hear you are pleased with our wine selection and service!
A distinctive Chilean white, and more
I came a cross a distinctive white from Chile and made a note of the name. RobertsonWines had it in stock at a favourable price, so I ordered half a dozen, plus some easy-drinking reds (from Chile and Argentina). Promptly delivered.
16 April 2022
Reply from Robertson Wines
Hello there! Thank you so much for your feedback we really appreciate it. I hope they all go down well!
No criticisms on your customer service…
No criticisms on your customer service or the wine. The reason for only 3 stars is the postage and packing costs which I consider to be unfortunate and punitive.
D J Romans
13 April 2022
Reply from Robertson Wines
Hello Mr Romans, we appreciate the feedback. I am sorry you feel that way about the shipping costs. We have had to raise this after the pandemic due to our costs going up and our packaging standard being raised. We will take this into account going forward and see if it might be possible to be lowered in the future.
Reply from Robertson Wines
Thank you ever so much Maria. We really appreciate the review and rating.
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