RoboForm Reviews 

546
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for being extremely easy to use and set up, allowing people to seamlessly manage and access their important passwords and notes across multiple devices without hassle. Reviewers often state that the customer service team is exceptionally friendly and quick to provide helpful answers when support is needed. However, some reviewers were not happy with certain application updates, noting that they encountered occasional glitches, sync delays, or frustrating login access issues. A few consumers also mentioned that technical support occasionally takes too long to resolve difficult problems or troubleshoot advanced issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting how reliable, intuitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful... See more

Application

People report ambiguous experiences with application, as some reviewers express great satisfaction with... See more

Product

Reviewers highlight high satisfaction regarding the product, frequently noting that it works perfectly as a... See more

Response time

Customers expressed great satisfaction with the response time, noting that support agents reply within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roboform works well across my devices and platforms. I use it for bookmarks, passwords, and secure notes. The value, safety, peace of mind I receive is worth the cost of the annual subscription, which... See more

Rated 5 out of 5 stars

I contacted RoboForm about a suspicious email about a dark web data breech concerning my account. I wanted to talk to someone about it, and they immediately set me up for phone chat. The RBF repesenta... See more

Rated 5 out of 5 stars

The PW is excellent. Have used it for many years. It is being constantly updated and improved, at no additional cost. You respond to help requests almost immediately. You keep help requests on fil... See more

Rated 5 out of 5 stars

I love being able to login to my accounts on laptop, but especially on my smart phone to access accounts when traveling. I have used it for over 16 years and feel safe with passwords kept in roboform... See more


Company details

  1. Media company

Written by the company

RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more! RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

546 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(546)

131 reviews in the last 12 months

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Rated 1 out of 5 stars

It will not recognise my password

I have not saved any passwords since installing the app. I tried to use it today but it would not accept my password which I had written down.
I can't find a way to reset my password

24 September 2026
Unprompted review
RoboForm logo

Reply from RoboForm

Hi Peter, I’m sorry you’re having trouble accessing RoboForm. If you previously enabled biometrics for the RoboForm app and turned on Account Recovery on your Android phone, you may be able to create a new Master Password without losing your data: https://help.roboform.com/hc/en-us/articles/7702072343565-How-to-use-the-Account-Recovery-Feature-Android

If Account Recovery isn’t available, you can reset the account and start fresh. This deletes saved account data but does not affect your subscription: https://help.roboform.com/hc/en-us/articles/360001127151-I-forgot-my-Master-Password-What-can-I-do

Our support team can help if you run into trouble: https://www.roboform.com/support

Rated 4 out of 5 stars

Always happy with RoboForm

Always happy with RoboForm and don't hesitate to recommend you to others. These past few weeks I've noticed a hesitancy of the app to delay appearing to fill in online forms. It shows, but not as quickly as in the past; not sure why.
Small potatoes, in any event.
Thanks for being there.
Terry

20 September 2026
Rated 4 out of 5 stars

I would have given 5 stars but there…

I would have given 5 stars but there are many websites where my sign in info doesn't automatically fill in.

24 August 2026
RoboForm logo

Reply from RoboForm

Hi Barry, thank you for the review and for telling us what's holding back that last star. Sites that stop filling are usually older Logins saved before the site changed its sign-in page, and that's fixable in a minute. We've emailed you the details directly. If you'd rather talk it through, our support team is here: https://www.roboform.com/support

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