RoboForm Reviews 

546
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for being extremely easy to use and set up, allowing people to seamlessly manage and access their important passwords and notes across multiple devices without hassle. Reviewers often state that the customer service team is exceptionally friendly and quick to provide helpful answers when support is needed. However, some reviewers were not happy with certain application updates, noting that they encountered occasional glitches, sync delays, or frustrating login access issues. A few consumers also mentioned that technical support occasionally takes too long to resolve difficult problems or troubleshoot advanced issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting how reliable, intuitive,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful... See more

Application

People report ambiguous experiences with application, as some reviewers express great satisfaction with... See more

Product

Reviewers highlight high satisfaction regarding the product, frequently noting that it works perfectly as a... See more

Response time

Customers expressed great satisfaction with the response time, noting that support agents reply within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roboform works well across my devices and platforms. I use it for bookmarks, passwords, and secure notes. The value, safety, peace of mind I receive is worth the cost of the annual subscription, which... See more

Rated 5 out of 5 stars

I contacted RoboForm about a suspicious email about a dark web data breech concerning my account. I wanted to talk to someone about it, and they immediately set me up for phone chat. The RBF repesenta... See more

Rated 5 out of 5 stars

The PW is excellent. Have used it for many years. It is being constantly updated and improved, at no additional cost. You respond to help requests almost immediately. You keep help requests on fil... See more

Rated 5 out of 5 stars

I love being able to login to my accounts on laptop, but especially on my smart phone to access accounts when traveling. I have used it for over 16 years and feel safe with passwords kept in roboform... See more


Company details

  1. Media company

Written by the company

RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more! RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

546 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(546)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer serv ice

Customer service answered and fixed my renewal problem quickly. Hopefully, in the future, the renewal specials will be the same or better than the new customer price.

9 July 2026
Rated 5 out of 5 stars

Quick response and results driven

Quick response and results driven. Your passwords have become the most vulnerable part of your identity. They are the key to unlock your entire financial and personal information presence online. Roboform continues to understand that and provides reliable service. Roboform has been entrusted with our most sensitive secrets, and they deliver every time.

24 May 2026
Rated 1 out of 5 stars

I changed my password on several…

I changed my password on several accounts by using RoboForm password generator but the accounts won't recognize the new passwords and lost my old passwords so I got locked out of my accounts and RoboForm support does not exist. Feel like I'm paying RoboForm to cause me headaches

23 May 2026
Unprompted review
RoboForm logo

Reply from RoboForm

Hello Gary, thanks for letting us know. It sounds like you generated and stored a password in RoboForm but the site did not capture that. The good news is that you can always restore the previous saved password in RoboForm. See here for instructions: https://help.roboform.com/hc/en-us/articles/360046180791-How-can-I-Restore-my-data-from-a-backup#IndivItems

In addition, kindly note that we offer live chat support 7 days a week at https://www.roboform.com/support and this is the fastest way to reach us.

Rated 4 out of 5 stars

passwords made easy

I like that it comes up with the best password, I don't have to type IDs and PW in. I can have more complicated passwords. What I don't like is when the roboform icon doesn't appear.I use Firefox and it continues to have issues with Roboform.

17 May 2026
Rated 5 out of 5 stars

Highly Reliable, Intuitive, and The Best Password Manager In The Business

I have been using RoboForm for quite some time, and it is easily the most impressive password manager I have ever encountered.

The vivid and colorful user interface is remarkably intuitive, making it a breeze to navigate even for those who are not tech-savvy.

The standout feature for me is the auto-fill functionality; it is undoubtedly the most efficient and reliable tool of its kind, saving me a significant amount of time daily.

Having it seamlessly synced across both my computer and mobile devices provides a level of convenience and security that is hard to beat.

I am thoroughly pleased with the service and highly recommend it.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I have the free version and have been…

I have the free version and have been using it for years. In those years I have only had a few problems but when I do, the customer service answers quickly and I mean quickly. Most times, within an hour or two and has solved every problem. Love the product and the service is phenomenal!!!

26 April 2026

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