Rockbrossport Reviews 

360
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 228 reviews, reviewers had a great experience with this company. Customers are really happy with the overall quality of the products, frequently finding items like cycling glasses, gloves, and sturdy locks to be exceptionally comfortable and reliable during frequent rides. People also genuinely appreciate the helpful customer service team, noting that replacements and product returns are handled smoothly when unexpected sizing or fit issues happen. Though some customers noted occasional delivery delays and unexpected sizing discrepancies with orders coming directly from overseas warehouses. A few people also mentioned communication difficulties when trying to reach support or experiencing missing parts upon initial package arrival.

What people talk about most

Product

Consumers find product quality to be exceptional, with many reviewers praising the reliable materials, great... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdy materials, reliable... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the remarkably... See more

Order

Reviewers highlight ambiguous experiences regarding their orders, as many customers praised the... See more

Customer service

People report positive experiences with customer service, often highlighting prompt replies and very helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order took a while to arrive. No instructions with parcel,but 3 keys. Looks straight forward eniugh to operate ,heavy so hopefully difficult to cut through. Like the compact design folded... See more

Rated 4 out of 5 stars

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... See more

Rated 4 out of 5 stars

No problems at all with the glasses, they are a good fit and are really comfortable while wearing. Main reason for purchase was the fact they are light reactive and perfect for cycling. Delivery too... See more

Rated 5 out of 5 stars

I ordered a Sold Secure Gold Folding Bike Lock. Received regular updates during transfer, arrived in perfect condition. The lock itself is of high quality, more versatile and easier to use than my U-l... See more


Company details

  1. Bicycle Shop
  2. also in
  3. Bike accessories store

Written by the company

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Contact info

4.2

Great

TrustScore 4 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(360)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I do not know what is wrong with you…

I do not know what is wrong with you people but I sent you a lot of emails and you could not send me one back that is not the way you should be. I will shop with you people again as you can't reply back to me you will need to get this sorted

14 September 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Dear Mike Mahoney,

Thank you for reaching out to us.

We have searched our service inbox using your name, Mike Mahoney, but unfortunately we were unable to find any previous emails from you in our system. It is possible that your message may not have reached us successfully.

Could you please kindly resend your email to our after-sales service address:

📧 service@rockbrossport.co.uk

Alternatively, you can also reach us via the Live Chat option on our store website, which is often the fastest way to get in touch with our team.

Once we receive your message through either channel, we will be able to assist you promptly.

We appreciate your cooperation and look forward to hearing from you.

Best regards,
RockBros Service Team

Rated 5 out of 5 stars

summer fingerless gloves

Ordered summer fingerless gloves, Delivery was really fast. Ordered XXL, I normally wear XL specialised gloves and the XXL fitted perfectly.
Really good quality, stretchy with padded areas. Fantastic value, souch so I've ordered the autumn full finger gloves.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Rockbros 3-piece kids helmet

I bought the Rockbros 3-piece kids helmet set and was a bit hesitant because of the price, but it was absolutely worth every penny. The quality is great, it fits well, and gives me peace of mind knowing my child is protected. Delivery was reasonably fast too. Very happy with the purchase and would definitely recommend!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased

Items were missing on delivery, customer service replaced them straight away free of charge.
The pedals were great as well, very pleased.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Gloves are rubbish quality

Gloves are rubbish quality. I was charged £10 for delivery which cost them £1.50 ( I have seen the invoice).
Will not be using again....ever

5 September 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hello,

Thank you for reaching out regarding the shipping fee on your order.

To help us better understand and resolve this issue, could you please email us directly at:

📧 service@rockbrossport.co.uk

In your email, kindly include your order number and a brief description of the shipping concern. Once we confirm which warehouse your order was dispatched from, we will be able to review the shipping charges and assist you accordingly.

We appreciate your cooperation and look forward to helping you resolve this.

Best regards,
RockBros Service Team

Rated 4 out of 5 stars

Good

My son's loving his new cycling shades and wears them all the time! The only minor thing he’s not so happy about is that the white temples quickly discoloured.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Kids full face helmet

Found Rockbrossport via an online search. My twin grandsons (aged 9) chose a helmet, to their own colour choice and I ordered them that day. Both were delivered a few days later, well packaged with a free bicycle bell included.
These full face helmets have a detachable chin guard and its up to them how to wear them. So far they have not ridden their bicycles without their helemts in full face mode. They fit well after a bit of adjustment to the chin strap. Hopefully, they are never "tested" as to their effectiveness when they ride their bicycles.

20 August 2026
Unprompted review
Rated 4 out of 5 stars

Great product, had a bit of a issue with the packaging.

I ordered a cycle helmet with photochromic visor for my partner as a present. The ordering process was easy to follow, and I received my order in good time. Unfortunately, the box was a very flimsy display box with a hole cut into so you can see the product with my address slapped on it. The box was a little damaged and very easily opened by anyone. I discovered that the photochromic visor was missing. I emailed customer service as soon as I noticed. They were FANTASTIC! Very responsive and helpful. They conducted a thorough investigation resulting in a replacement which arrived swiftly. Again though this was in the same flimsy packaging except this time Royal Mail had put it in a clear bag to try and prevent tampering. Despite this, the replacement arrived undamaged, intact and all parts accounted for. My partner is super pleased with his new cycle helmet and really rates it for comfort and safety. I have mentioned my concerns over the packing to customer services who will hopefully take note. I really rate my RockBros experience as a positive one and I am super happy with how they handled the situation. Thanks guys!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Great kit

Great range of high quality cycling accessories. Generally good value for money and reasonable delivery arragements.

21 August 2026
Unprompted review
Rated 3 out of 5 stars

The phone holder handlebar mount

The phone holder handlebar mount, doesn’t work if your handle bars are tapered. I can’t get mine to stay in one place without it slipping and becoming loose.

13 August 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, thank you for your feedback. We’re sorry to hear that the phone holder mount did not stay securely in place on your tapered handlebars.

We understand how frustrating this must be, especially as the holder became loose during use. Our customer service team will contact you as soon as possible to help resolve this issue.

The ROCKBROS Team

Rated 5 out of 5 stars

Good design and quality. Sizes come up small.

Having resolved initial problem with sizing I ordered two more lightweight cycling tops as I am impressed by the material, design and overall quality. Just be warned that even though I followed RockBros guidance on ‘western’ sizing I needed to go up two sizes to achieve a ‘relaxed’ (for Summer use) fit. One size up from normal would have given a tight, ‘athletic’, fit. RockBros customer service very helpful and delivery time quick.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

The bag arrived so quickly

The bag arrived so quickly, much sooner than was indicated on the website.
It has a large capacity, fits well in my frame and has two sides, one that stores important, flat things, and the other that takes all my bike repair kit when I am bike packing.

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Faulty item + toxic chemical smell customer service is ghosting

Faulty item received. Supposed to be photochromic but the lenses are by default dark grey-blue, even indoors. I immediately emailed the Customer service including pictures of the lenses. They replied the lenses came originally with a 'light tint. However, what I received had a dark tint, besides their product page clearly mentions that No UV = lens transparent.
The glasses are flimsy and emane a strong overwhelming chemical smell. Feels hazardous.
I sent 2 follow up emails and they have now ghosted me.
There are no UK phone number, and no button to initiate returns from their website. Very suspicious.
Had to contact my bank to raise a dispute.

18 August 2026
Unprompted review
Rockbrossport logo

Reply from Rockbrossport

Hi, thank you for your feedback. We’re very sorry to hear about your experience with the glasses, including the lens tint, smell, and concerns about the product condition.

We take product quality and customer safety seriously. However, based on the information in this review, our customer service team has not been able to locate your order yet. Please contact us at service@rockbrossport.co.uk with your order number or the email address used when placing the order, so we can check this properly and provide after-sales support.

The ROCKBROS Team

Rated 5 out of 5 stars

Good pannier bags

Good quick service. I bought a pair of pannier bags. The design is well laid out very similar to another well known water proof pannier maker. The only thing I have a problem with in how the bottom hook clips onto my rack though that could just be the rack. The straps could be designed better to pull down a tighter and stow away the excess strap. Massive volume though.

8 August 2026
Unprompted review

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