Hi. Please don't let the review cloud your judgement,it's just that I was asked to give a review BEFORE my purchase has been delivered.Im sure that once it has, I will definitely increase to a five s... See more
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See what reviewers are saying
Sadly I didn’t receive the item I ordered and paid for due to a software glitch. A good few days after I placed the order I received an email detailing my cancellation and refund. Then a second email... See more
Fantastic! I purchased an item of clothing for my daughter but there was an error with the size ordered, I contacted them and they immediately rectified it and my order was sent correct, the item is... See more
Eventually received my order over 2 weeks after ordering. Little bit large but seeing as it took so long to come, I've decided against exchanging it. That being said, the t shirt is very good quality... See more
Company details
Written by the company
Small family run business selling Officially licensed music, TV and film merchandise online.
Contact info
OpenSource Cafe Ltd T/A Rock Universe, 38 Southgate Drive, RH10 6HB, Crawley, United Kingdom
- 03337723712
- craig@rockuniverse.co.uk
- rockuniverse.co.uk
3.0
Average
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Broken tshirt seam
14 February 2022
Great experience
Needed to exchange items on my order due to sizing, received contact via phone and email to discuss and meet my requirements. Named contact (always helpful), immediate responses. Order received when expected, order tracking and delivery timescales met. First class experience 5* !!
6 February 2022
Ordered xl ladies T
Ordered xl ladies T. Checked website size guide. Arrived and would probably fit a small child!
5 February 2022
Absolutely love my boyzone love me for…
Absolutely love my boyzone love me for a reason top!!!
1 February 2022
Quality T-Shirt
Great T-shirt quality and print on front. The size was true and a good fit. Very pleased as it was purchased as a gift and received swiftly.
31 January 2022
Happy daughter
Took quite a while but my daughter was very pleased and hasn’t taken it off so Thankyou! Great quality although the inner label has melted?...
29 January 2022
Reply from Rockuniverse
Sorry for the delay but glad to hear it has made your daughter happy. Craig
I still haven’t received my order which…
I still haven’t received my order which was a Christmas present, no response on email.. I just want my order!!!
21 January 2022
Unprompted review
Maiden Tour Shirt
Item hasn’t arrived yet but I keep getting reminders to review you so I’ll give you 5 stars anyway lol.
10 January 2022
Poor Experience As A First Time Shopper
Didn't fulfil my order and had to chase up getting my refund. Poor communication throughout. Won't be purchasing from here again.
19 December 2021
Reply from Rockuniverse
Sorry we did meet our usual standards and your expectations. We are improving our service. Craig
The quality of the t shirt is great
The quality of the t shirt is great
The communication is good because you can ask and chat so you know what stage your order is at. Received in post within 3 days of order processed so cant moan. I recommend if you want something different from the generic stuff you get everywhere
14 December 2021
Reply from Rockuniverse
Thank you. Craig
Great service
Great service. Good communication between myself and the team. Would highly recommend them.
12 December 2021
Cheap quality
Unfortunately the tshirt which I received was a fruit of the loom oversized tshirt which was of a very poor quality. If you are after a cheap tshirt with a print on it, look elsewhere as you will find it cheaper. If you are after a decent tshirt, definitely look elsewhere as this is not the company for you.
11 December 2021
Reply from Rockuniverse
We explained via email that just because it was a fruit of the loom t shirt the quality is still great and it is a fully licensed product. Sorry you were unhappy with this. Craig
Reply from Rockuniverse
Thank you. Craig
This is for a gift but is very nice
This is for a gift but is very nice . Great customer service as well
9 December 2021
Reply from Rockuniverse
Thank you. Craig
Product was bought as a gift
Product was bought as a gift. Very easy to search and buy and thought was useful how the site had informed me prior to purchase that there were potential delays in delivery.
Product has arrived in post today - is absolutely perfect and think that my father-in-law will love this a he's a massive fan of Rush
9 December 2021
Reply from Rockuniverse
Thank you. Craig
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