Roger Brooker & Co Solicitors Reviews 

83
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, efficient, and knowledgeable throughout their property transactions. Many people highlighted the team's ability to make stressful processes more bearable by providing clear explanations and constant support. Reviewers consistently mention excellent communication, noting that the team is always reachable, responsive, and keeps them well-informed at every stage. People felt confident and reassured by the thoroughness and dedication of the staff, who often went the extra mile. The overall process, from start to finish, was described as smooth, efficient, and reliable, leading to satisfying results for many.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent and clear communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed on a property with Michael. Had a few secretaries working alongside him (Faye/Sally/Lorraine) but all we attentive and got back straight away when we needed to speak rather than email.... See more

Rated 5 out of 5 stars

Zoe, Darcy and Laura were amazing throughout our whole house buying experience. They were patient, responsive and very thorough. We were first time buyers and this was our first experience with an... See more

Rated 5 out of 5 stars

Kerry helped us with the sale of 2 properties and purchasing one. She was fantastic, we only wish all solicitors were as efficient and helpful as Kerry. We wouldn’t hesitate to recommend using Kerry t... See more

Company replied

Rated 5 out of 5 stars

Kerry Brooker was helpful and efficient throughout the sale and purchase of our new property. Easy to contact and always responded quickly to emails, we were notified every step of the way with the wh... See more

Company replied


Company details

  1. Conveyancer

Written by the company

A local law firm with friendly local Solicitors and Conveyancers. Customer focused. We pride ourselves on our fixed fee approach with no hidden extras. Specialists in Residential Conveyancing, Family Law, Equity Release and Wills & Probate.


Contact info

4.9

Excellent

TrustScore 5 out of 5

83 reviews

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No recent history of asking for reviews

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4.9

All reviews

(83)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Fantastic Service from start to finish. Nothing was too much trouble, I was kept informed throughout the entire transaction & never felt like I had to chase. Great with answering all questions I had. Made the process of buying my home seamless. I would 100% recommend.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

A pleasure to work with

A very professional and seamless transaction with Roger Brooker, this being our third property transaction with this solicitor. The communication and handover between employees is first class. I express personal gratitude to both Kerry and Jasmine for their excellent care and attention. I highly recommend Roger Brooker & Co to prospective clients.

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, always a friendly & prompt service whenever called upon. Thank you Kerry & Jasmine, we will definitely use Roger Brooker again when needed.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Faultless service

Cannot fault the prompt, efficient and friendly conveyancing service provided. Particular thanks to Jasmine and Kerry. Would highly recommend.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Buying and selling houses

The process of buying and selling our houses was made as smooth as possible - Kerry and Jasmine were professional and helpful at every step along the way
I would definitely recommend them

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Top notch service from an excellent…

Top notch service from an excellent firm. I can’t praise Charlotte highly enough for managing my divorce proceedings with the utmost professionalism, customer care and advice. Absolutely brilliant from beginning to end and understands the nuances of different types of abuse. She was measured and realistic in her advice and expected outcomes and was worth every penny paid. Katie recently handled some conveyancing for me too and I was not disappointed. She was responsive, professional and kept me up to date. You definitely feel valued and cared for and they want the best for you. They are not just chasing the money. Overall fantastic experience from Roger Brooker. I can’t recommend them highly enough.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Selling Experience

Fantastic conveyancing experience with Kerry, working on the sale of our home. The transaction has been quite tricky at times and Kerry has always been available to listen and offer advice, which has been hugely reassuring. Would not hesitate to recommend, and will certainly use again ourselves for any further matters.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Zoe at Shenfield

Used the Shenfield office for buying and selling houses We received excellent help and guidance throughout the experience (which had some complications) Zoe was always available with reassurance and advice when necessary

27 November 2023
Unprompted review
Rated 5 out of 5 stars

I have bought and sold a number of…

I have bought and sold a number of properties with Roger Brooker over the last few years. This time around we sold two and bought one. It's been a bit of a saga, Kerry and team have a done a great job again. Kerry has been accessible throughout, efficient and happy to discuss details and requirements. I have always found them straight forward, speak in plain English, to the point and on point. Highly recommend!

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient, well structured and timely. End to end deal took less than 2 months. Highly recommended.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Fantastic service on both my sale and purchase contracts. Kerry is extremely knowledgeable and helpful and I would 100% recommend her and Roger Brooker to everyone selling and/or purchasing any property.

16 November 2023
Unprompted review
Roger Brooker & Co Solicitors logo

Reply from Roger Brooker & Co Solicitors

Thank you so much for that fantastic review. Your feedback is much appreciated.

Rated 5 out of 5 stars

Charlotte Perrin - Matrimonial matters

Charlotte assisted with my matrimonial matters. She was always professional whilst being sensitive to my situation. I would not hesitate to recommend Charlotte.

1 November 2023
Unprompted review
Roger Brooker & Co Solicitors logo

Reply from Roger Brooker & Co Solicitors

Thank you so much for that lovely review. Your feedback is so important to a small firm like ours.

Rated 5 out of 5 stars

The best solicitor practice i have ever…

The best solicitor practice i have ever dealt with!

I and my family have used Charlotte Perrin and the wider Roger Brooker firm to solve family issues and for setting up a new business.

Charlotte Perrin is fantastic. Professional but with a sense of humour and a razor sharp understanding of what makes people tick. In all our matters she has quickly and expertly grasped the situation and personalities involved, offering sensible and constructive advice on how to best resolve the matter. Her empathic manor and kindness have helped myself and my family through some tough times, whilst her fierce belief in justice and fairness always provide comfort that we are in safe hands.

Thank you Charlotte and the Roger Brooker team.

14 July 2023
Unprompted review
Roger Brooker & Co Solicitors logo

Reply from Roger Brooker & Co Solicitors

Thank you for this wonderful review. Your feedback is much appreciated.

Rated 5 out of 5 stars

Charlotte Perrin the family solicitor that reconnected our family

My son was in dispute with his ex girlfriend over access to his son and she was making things very difficult, I won’t bore you with all the details but we needed a solicitor to guide us through this situation as we as a family had no experience in this area . I contacted roger brooker to help us as they had already helped us before in a very friendly and professional manner. We were assigned Charlotte Perrin who was fantastic, all the pitfalls were explained and over two years she helped us achieve what seemed hopless at the start . After 3 court cases with her help and guidance my grandson and son now regularly see each other at home and both could not be happier, without Charlotte’s help this could not have happened . I would not hesitate to recommend Charlotte to anybody and the rest of the team at roger brooker would also get my recommendation. Thank you John baker

21 November 2023
Unprompted review
Roger Brooker & Co Solicitors logo

Reply from Roger Brooker & Co Solicitors

Thank you so much. Very kind of you to leave such a lovely review. We wish your son and grandson all the best for the future.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, professional and got the result I was after. Charlotte was great throughout, put my mind at ease when needed, going through courts can be stressful but a great solicitor can make the process much easier. Would absolutely recommend.

10 March 2023
Unprompted review
Roger Brooker & Co Solicitors logo

Reply from Roger Brooker & Co Solicitors

Thank you for this wonderful review. Your feedback is much appreciated.

Rated 5 out of 5 stars

There are good and bad Solicitirs, This form are great

I had an interesting experience, where I appointed two legal firms, one to sell a commercial property I owned to myself in my pension fund. So I was appointed a Company called Sakespeare Martineau to act fir my pension fund.

This allowed me to view both sides of the process. Roger Brooker were by far the most efficient and communicative of the whole process. They kept me informed and clearly explained and always helpful, this cannot be said if the other Firm....their review is coming later.

So I wholeheartedly recommend Roger Brooker Solicitors. Thank you

1 September 2023
Unprompted review
Roger Brooker & Co Solicitors logo

Reply from Roger Brooker & Co Solicitors

Thank you so much for the lovely review. Your feedback is so important to a small firm like ours.

Rated 5 out of 5 stars

Couldn't ask for better.

Couldn't ask for better.
Kerry and her colleagues at Roger Brooker were an absolute lifeline when we were selling our house and buying a new one in a different part of the country. It was a rocky road but Kerry was always available for a chat and some sound advice. Proof that you can be thorough and professional without being officious! Thank you Kerry and the team.

6 October 2023
Unprompted review
Roger Brooker & Co Solicitors logo

Reply from Roger Brooker & Co Solicitors

Thank you so much for the fantastic review for Kerry. We will ensure she receives the excellent feedback.

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