Rollerdoors.net Reviews 312

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the doors are well-made, sturdy, and look fantastic. Many appreciate the ease of installation, often mentioning the helpful online videos and instructions that make DIY fitting straightforward. The delivery service is frequently highlighted for being fast, on time, and well-packaged. People also commend the excellent service, from helpful sales staff who provide good advice to efficient communication and prompt resolution of any issues. The overall user experience, including ordering and after-sales support, is described as first-class, with many recommending the company for its professionalism and great value.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its excellent quality, great... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the helpfulness... See more

User experience

Clients share positive opinions on user experience. Many customers found the products easy to install, with... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rollerdoors.net made ordering easy on line with no hassle & fast delivery.The roller garage door was well packed when arrived.The online fitting instructions are easy to follow as fitted myself.The do... See more

Company replied

Rated 5 out of 5 stars

After reading the reviews on Trustpilot, I thought I would give this a go, super pleased with the finished product, delivery was faster than I needed, install guides really make installing one of th... See more

Company replied

Rated 5 out of 5 stars

Perfect, no issues. I got my initials quote earlier in the year, but due to building works taking longer than expected I did not place my order until a few months later, but they honored my initial... See more

Company replied

Rated 5 out of 5 stars

Delighted with my roller door, personally collected from the factory and was super impressed with the facility, installation was simple, as was the set-up of limits. Online videos were ideal to keep m... See more

Company replied


Company details

  1. Garage door supplier

Written by the company

We are a family established business who manufacture, supply and offer installations of roller garage doors at very competitive prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

312 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to use ordering system

Easy to use ordering system, always someone there to help if needed. Have used several times now and will do again.

20 March 2025
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thank you very much for the feedback Andre. We appreciate you choosing us for your roller doors!

Rated 5 out of 5 stars

I'm a happy customer!

This was an order for a security shutter, a product I have struggled to find on sale elsewhere. This was delivered at the time scheduled, is of good quality and fits the 3m wide aperture very well with a smooth operation when raised or lowered.

14 March 2025
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thank you very much Don. We appreciate your feedback and glad you like the shutter!

Rated 5 out of 5 stars

Highly recommended.

Easy to order and arrived on time. Installation videos were very useful preparation. Removal of existing door and basic installation of the new roller door took a whole day. It is relatively easy to do but 2 people are required at certain, critical times. Electrics are straightforward. External manual override, sealing wall/rail gaps and fitting upvc cladding took another day.
Overall, very pleased with the Rollerdoors.net experience. Many compliments from neighbours too!

1 March 2025
Unprompted review
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Reply from Rollerdoors.net

Thank you Robert!

Rated 5 out of 5 stars

Great end to end experience

Great end to end experience, as i work nearby I went into the factory to see the product and production prior to purchase, all the staff where brilliant and very knowledgable about the ranges of door available, I fitted the door myself with the help of the fitting guide and video which are both easy to follow, I would recommend anyone giving this company a go well worth it excellent quality and I can’t stop using the garage door instead of the front door and I don’t think that novelty will wear off. Ordered door and the expected delivery date was around 2 weeks we took delivery within 5 days.

13 March 2025
Unprompted review
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Reply from Rollerdoors.net

Thank you very much for the feedback Mr Humphries! We appreciate your custom.

Rated 5 out of 5 stars

Better than expected

Good to deal with, good product and easy to install. Makes it much easier for elderly in-laws.

11 January 2025
Unprompted review
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Reply from Rollerdoors.net

Thanks Michael, glad you were happy with our product.

Rated 5 out of 5 stars

Good value, and good service

The mini-roll garage door was very good value. The office were very helpful when I rang with queries, and the videos helped make the installation simple - just a few hours for a keen DIYer!

1 February 2025
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thanks for the review david, we appreciate your custom!

Rated 5 out of 5 stars

A great replacement door for our…

A great replacement door for our garage. Relatively easy to fit, however there was some trial and error as none of the online instructions related to exact door we had. However once it was in, it works fabulously - and looks great.

8 March 2025
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thank you very much for the feedback Chris! Glad you like our product. Would you mind just letting us know which areas you thought that the instructions did not cover so we can get this resolved? From our records, you had the Mini Roll Garage Door.

Rated 1 out of 5 stars

WARNING avoid at all costs

WARNING avoid at all costs. Delivered a door damaged in 8 places. After a lot of back and forth and threatened legal action they sent a couple of ‘fitters’ out to repair. They managed to fix a few areas of damage but also created a number of new areas. I’m left with a very unhappy customer. Requested a refund which was refused. Also refusing to repair the additional damage. Terrible cowboy company. Trying to deal with Jay (who claims to be the entire quality control department) and Lewis is like talking to a brick wall. I have tonnes of evidence. They tried to blame me for creating all the different types of damage including scratches dents and finger marks in the paint. So I'm guessing they will reply to this review saying more rubbish to that effect. Also they’ve illegally withheld my warranty. I’m in the process of filing a claim to enforce my refund.

10 March 2025
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Hi Dan, we do not appreciate this review being left without the full version of events being outlined. We delivered the door on 27th January at 16:21 and we had contact from you on 29th January saying that slat no.2, 10 and 20 was damaged. I then asked for the photos of the damage in the packaging which you could not provide. The photos sent post installation show vertical marks which correspond to the door getting caught on something as it is lifted into place. You then also requested a full replacement door along with a refund for the installation amount we show on our website. I am not sure how reported damage of 3 slats correlates to what you were requesting. As we install around 30 doors a week ourselves and do not have this issue, it was quite clear something was not right from the beginning. The request was more based on compensation and full replacements than getting this remedied.

As a gesture of goodwill, we agreed to come to site to replace these slats for you as we always try and be as fair as we can. However, 3 slats then turned into 2,9,10,11,12,13,14,20 when you emailed again on 30th January. You had already done a full inspection of the door but the slat number changed from 3 to 8 slats that we do not agree with. However, we came with 8 slats to replace these so that we could bring a quick amicable solution to this and ensure your customer was happy with everything.

We attended on the 4th of February (less than a week from the reported damage) to get these replaced for you. When we turned up, the premises was a building site with mounds of building sand and the door was covered in grit and debris. The grit and debris on the door is clearly evident on the first photos you sent to us. We had to first of all clean the door to identify the marks which were not clear and replaced the ones that had been numbered in the last email. Once replaced, we sent the door down for inspection to make sure you were happy with everything. A photo was then taken for our records and the person present on site signed it off. The installers then sent the door up and said to keep it open whilst works were taking place to prevent damage on the slats from grit & debris. You said in your last email dated on 7th March at 5pm that you were not on site, and nothing was signed off but in your letter attached to your email on 4th February at 20:05 you said you had to show them the areas of damage when they were on site.

You then said you had photos that include time, date and geolocation on the 7th March to support your opinion that there was damage caused by our installers. Our photo taken on 04-02-2025 14:36:14 does not show any damage so does not correlate with what you were stating. Therefore, I asked for these photos to be sent on the 10th of March which I have not had a response to. Instead, you have chosen to leave a nasty and defamatory review which does not give a true version of events. We have tried to resolve this with you quickly and amicably by visiting, replacing the slats, waiting for it to be inspected and signed off. At no point was any other damage outlined to our installers on site or noted before being signed for.
The door does have a 2-year parts warranty as stated on your invoice so I am not sure why you are saying your warranty is being withheld?
We do not appreciate being called a "terrible cowboy company" as this is definitely not how we act or trade and our many other reviews verify this.

Rated 5 out of 5 stars

Door was exactly as described, great quality

Door was exactly as described, good quality, well finished and a doddle to install. I installed it in about 2 hours, only needing an extra pair of hands to offer it up and get the first fixings in.

22 February 2025
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thank you very much for your kind feedback. Glad to hear you like our product!

Rated 5 out of 5 stars

Roller door install

The process of ordering the doors was fairly simple on the website and I emailed with queries about things I wasn't sure about and got a quick response. The roller door arrived quicker than was expected. we elected to install it ourselves, i have quite a bit of DIY experience and found it reasonably easy to install, however for getting the curtain up onto the mechanism you need 2 or 3 people as it's quite heavy and awkward. i did have a query trying to fit the external emergency access which was again answered quickly. All in all a very good experience from start to finish. very pleased with how it looks and operates.

24 December 2024
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thank you very much for the feedback Chris. We appreciate your custom!

Rated 4 out of 5 stars

Brilliant product !!!!!

Brilliant product !!!!!
Easy to install using the you tube video as guidance for a DIY person like my self. Just lacked a small bit of trouble shooting that was rectified by a very helpful person from the company via a quick telephone call.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with the garage door

Very pleased with the garage door. It was easy to use the online guides to measure up and correctly specify the garage door I required. It was well packaged when delivered and an easy job to install myself.
Great value for money.

19 January 2025
Unprompted review
Rated 5 out of 5 stars

The door arrived on time with a good…

The door arrived on time with a good delivery company who placed it were asked to. Installation was very easy due to the online video. The client was very pleased with the door and its looks and functions as it should. Overall the door was very well built packaged with a fast turnaround. We did have to contact the supplier on one item but the call was answered straight away and the technician guided me through the process easily. It’s good when you get to talk to someone other than AI. Well done

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, cost are the cheapest on the market, quick turnaround, can’t complain about anything. The fitting guide on the website helped if you get stuck.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Good garage.

Made to measurements which i wanted, delivery was relatively quick for a made to measurements which was good.

We installed it ourselves using the instructions leaflet it came with and the installation videos on their website, it took us maybe around 2/3 hours to have it all fully working.

Would recommend this garage company to anyone who are wanting to do it themselves

18 December 2024
Unprompted review
Rated 5 out of 5 stars

The roller shutter was better quality…

The roller shutter was better quality than I was expecting for the cost. The staff were very helpful when advising which roller shutter and accessories to purchase. It was delivered on time and installation was very simple.

6 January 2025
Unprompted review

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