Rollerdoors.net Reviews 312

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the doors are well-made, sturdy, and look fantastic. Many appreciate the ease of installation, often mentioning the helpful online videos and instructions that make DIY fitting straightforward. The delivery service is frequently highlighted for being fast, on time, and well-packaged. People also commend the excellent service, from helpful sales staff who provide good advice to efficient communication and prompt resolution of any issues. The overall user experience, including ordering and after-sales support, is described as first-class, with many recommending the company for its professionalism and great value.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its excellent quality, great... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the helpfulness... See more

User experience

Clients share positive opinions on user experience. Many customers found the products easy to install, with... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rollerdoors.net made ordering easy on line with no hassle & fast delivery.The roller garage door was well packed when arrived.The online fitting instructions are easy to follow as fitted myself.The do... See more

Company replied

Rated 5 out of 5 stars

After reading the reviews on Trustpilot, I thought I would give this a go, super pleased with the finished product, delivery was faster than I needed, install guides really make installing one of th... See more

Company replied

Rated 5 out of 5 stars

Perfect, no issues. I got my initials quote earlier in the year, but due to building works taking longer than expected I did not place my order until a few months later, but they honored my initial... See more

Company replied

Rated 5 out of 5 stars

Delighted with my roller door, personally collected from the factory and was super impressed with the facility, installation was simple, as was the set-up of limits. Online videos were ideal to keep m... See more

Company replied


Company details

  1. Garage door supplier

Written by the company

We are a family established business who manufacture, supply and offer installations of roller garage doors at very competitive prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

312 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Professional company

Very professional company kept me informed at all times delivered when estimated the door is of good quality the fobs and main unit good quality. Very easy to fit . Thank you

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Great job at a very competitive price

My roller door finally gave up so after being quoted over 4K + VAT thought I would see I I could find a better deal .
Came across rollerdoors.net filled in the online calculator and was really pleased with their price ,. Rang and spoke to Lewis and Jay to finalise a couple of measurements. This was on Wednesday and on the following Thursday the guys arrived, took down and disposed of the broken door and fitted the new , trouble free installation by two very professional engineers all left tidy .
Great experience from start to finish at a very competitive price .

9 January 2025
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thank you very much Will! We appreciate your custom and glad you are happy with everything.

Rated 5 out of 5 stars

Great service and delivery times

Great service and delivery times. Installation was easy and online information is good and straightforward to use

11 November 2024
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thank you very much Andy. Glad you like the product.

Rated 5 out of 5 stars

A pleasure to deal with..

I took the option to fit this product myself, and when I contacted them to place an order they where so help full with the measurements and the product that suited my needs. Also their delivery was fairly quick as the garage door was a bespoke size.
Upon receiving the product the delivery driver was so helpful in advising me some installing tips and directed me to their online YouTube fitting video.
Once I complete the installation I notice a very very small mark on the front of the door however with in a fortnight they sent me a tube of tuch up paint which worked very well.

11 November 2024
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thanks Mr Taylor, we appreciate the custom and glad you were happy with the service.

Rated 5 out of 5 stars

Great service

Great service, from initial contact to installation all very professional could not be happier with the results would definitely recommend.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Great quality products at a fair price, with excellent technical backup

I had a door delivered from Rollerdoors.net a couple of years ago. As I had not carried out this type of work before, I did have a query during the installation, so called the helpline number. After speaking to a very friendly member of their staff, I felt confident I would be able to complete the work and have the door running smoothy. The door has been a godsend, no more lifting my heavy old up and over!
I have recently had a security shutter delivered to fit on my shed as the wooden door had rotted. As the fit is similar to the garage door, the installation went without a hitch, and I am so pleased with the smart new look to my shed.
Overall, I have purchased great quality products, at a fair price, with excellent technical backup

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Window Shutters!

I contacted rollerdoors.net at the end of November to order 3 window roller shutters before Christmas. I spoke to Lewis on the phone and he guided me through all the options and was very knowledgeable answering any questions i had. We were kept up to date with delivery info and took delivery last week. The shutters have since been fitted with installation being very straightforward. I would definitely recommend this company to anyone looking to purchase roller shutters! Will certainly be in touch when we are ready to install the rest, 5 stars!

26 November 2024
Unprompted review
Rated 1 out of 5 stars

The door had a issue raising on the…

The door had a issue raising on the control unit, i phoned the company up and they sent someone after 4 weeks,there was never a mention of cost of sending someone out, the man was here less than 5 minutes . I later got a invoice for £144, i contested this but the main response was they would not provide service again if it was required, buyer beware. PART THAT WAS REPLACED WAS NOT A MOVING PART

8 September 2024
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Hi Pat, thank you for your feedback. You purchased the door supply only in August 2022 with a 2 year parts warranty. You contacted us due to one of the buttons not working on the control unit. Our technical team offer advice so we can assist you to diagnose the fault and send out relevant parts. If these are not needed then they can be returned and a full refund. However, you asked for a visit for us to diagnose the fault and repair as necessary which was priced at our standard call out rate of £144 to your area (Warwickshire). We diagnosed the fault to be on the ribbon connecting the front of the control unit so we replaced this. We did not charge you for this part with it being a month past the warranty end date. We also have not received any payment to date & we try to help our customers as much as possible and be as fair as possible as our other reviews show. We are disappointed to receive only one star due to this as we don't see this as one star level of service but do appreciate the feedback.

Rated 5 out of 5 stars

An excellent roller door

The web site "configure your door" is very good, it covered everything I needed to get an accurate quote. The customer service when I asked for clarification on a couple of points was both very quick and very helpful. On ordering the door confirmation of the sizes was required before manufacture which is an excellent check that you have everything correct. Delivery was very speedy in line with the estimated build time. Opting for a self fit the information available on line was sufficient for a first time roller door fitting to go without a hitch, although it may well have taken quite a bit longer than a professional, 3/4 day. Unlike other companies I visited I did not receive any nuisance calls or emails from rollerdoors.net (press&pass ltd).

All in all if I ever needed a roller door again I would go back to them without any hesitation.

Thanks

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Door arrived on time and in perfect…

Door arrived on time and in perfect condition. This was supply only but the instructions for fitting were very easy to follow. The electrics were a bit more tricky but after a phone call to technical support it was plain sailing. I am delighted with the look and quality of my new door and would recommend this company to anyone looking for a quality product at a very fair price.

12 November 2024
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thank you very much for the feedback David! Glad you were happy with the quality of door and instructions, we appreciate the custom.

Rated 5 out of 5 stars

Really good customer service and a…

Really good customer service and a great quality garage door.

No problems at all. Thank you.

28 October 2024
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thank you very much for your feedback. We appreciate the custom!

Rated 5 out of 5 stars

Quick delivery after order

Quick delivery after order , well package and protected with tape .Install in a morning with just a little help to lift in to place, I was fitting mine under a lintel and forgot to take the protective film off the top of the top box .that was my only issue. Instructions online are good and video helpful . Excellent service.

7 September 2024
Unprompted review
Rollerdoors.net logo

Reply from Rollerdoors.net

Thank you very much for your feedback Mike and we are glad to hear you are happy with everything.

Rated 5 out of 5 stars

Best price/value/design!

Best price, best structured design page, swift delivery and decent product. Minor glitches with installation (can’t detail everything!!) rapidly resolved by the friendly team. Even personal feedback request; what’s not to like

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality and easy to fit

The roller door was delivered on an agreed day to my husband after delaying due to a holiday. He found it easy to fit and did view the online video to confirm the correct fitting. The quality of the door is excellent and glides easily in its tracks.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. The website helped to order the right product for your project I had. The team phoned to confirm some details which helped where I was not thinking the project through. The product delivered worked perfectly and the youtube video is an excellent support to make sure you follow the installation steps to ensure a great result.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Great product & customer service, would highly recommend! I shopped around for an electric roller garage door, rollerdoors.net were very competitive on price, the website was very user friendly and delivery was quick. I submitted measurements and, after a confirmation email, ordered a Mini Roll Garage Door (with no extras) online. Fitting was very easy, following the installation video guide on their website and the door looks great. Rollerdoors.net followed up a few weeks later to check I was happy with the product and to check installation went well. We get compliments on the door all the time and it was half the price we were quoted for fitted doors from other companies.

30 August 2024
Unprompted review

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