Roomia Self Storage - Butler Reviews 

244
TrustScore 5 out of 5

4.8

Sunderland Crescent 22, 6036 Butler, Western Australia, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Highly recommend Roomia for all storage needs have been using them for 2 and a half years and still use them. Extremely pleasant helpful staff, property is well kept and very convenient anytime acce... See more

Company replied

Rated 5 out of 5 stars

There is no words to be found to describe how incredible Butler Roomia storage facility is. Scott and Dee are true ambassadors in every way!!! They are professional, service minded beyond norm. I... See more

Company replied

Rated 5 out of 5 stars

We needed to accommodate furniture for a second home. We had an unknown period between vacating the original home and acquiring the new one - and no space in our main home. A unit of the right size cl... See more

Company replied

Rated 5 out of 5 stars

I am a repeat customer and returned after a year to put some storage back at Roomia Butler and I live in Victoria Park. I could just as easily put my things at a storage facility nearby and there are... See more

Company replied


Company details

  1. Self storage facility
  2. Vehicle Storage Facility
  3. Moving Supply Shop
  4. Packaging Supply Shop
  5. Caravan Storage Facility
  6. Storage facility

About Roomia Self Storage - Butler

Written by the company

When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.

At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.

Our goal is to make your life Roomia, one storage unit at a time.

Visit Website

Make your life Roomia.

Written by the company

Is ‘Roomia’ a real word? No. But we’re claiming it!
It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
The Roomia Difference
Service
Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
Security
Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
Understanding
You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.

Contact info

  • Sunderland Crescent 22, 6036, Butler, Western Australia, Australia

  • 95641999

4.8

Excellent

TrustScore 5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(244)

730 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dee was so beautiful and helpful

Dee was so beautiful and helpful such a massive job moving an entire house into storage and her patience and information was so helpful

22 November 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you so much for your lovely feedback. Moving an entire house is no small task, and we’re so glad Dee could make it easier with her patience and support. We’ll make sure she hears your kind words!

Rated 5 out of 5 stars

Great staff very helpfull and lovely…

Great staff very helpfull and lovely clean units. Love that you can use their van.

15 November 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for the wonderful review! We’re glad the team, the clean units, and the complimentary van all added to a great experience.

Rated 5 out of 5 stars

Scott was a tremendous help and…

Scott was a tremendous help and explained everything to a tee

7 November 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

We really appreciate this! Scott will be so pleased to hear he could make everything clear and easy for you.

Rated 5 out of 5 stars

Legendary Scott at the front!!

Legendary Scott at the front has been most helpful!! Wonderful tech to access and the area and units are amazing!! Highly recommended!!

8 November 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for your feeeback and your recommendation! We appreciate it.

Rated 4 out of 5 stars

The friendly and helpful staff made the…

The friendly and helpful staff made the whole process smooth and easy

20 October 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

That’s exactly what we love to hear. 💚
Thanks for trusting the team and for being part of the Roomia community.

Rated 5 out of 5 stars

Cheers Scott A1!

Scott was very friendly and his service was very good and prompt. The app is easy to use and overall great facility thank you 😃

25 October 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks for the lovely feedback! We’ll be sure to pass your kind words on to Scott, he’ll be thrilled to hear it. Great to know you’re enjoying the app too!

Rated 5 out of 5 stars

Was a little anxious first time

Was a little anxious first time.
Had to come in during office hours to be shown how to use the app.
Happy as now

23 October 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks for sharing! We’re glad our team could help you get comfortable with storage and the app. Happy to hear everything’s running smoothly now! Appreciate you choosing Roomia.

Rated 5 out of 5 stars

Clean and modern

Clean and modern. Never a problem.

17 October 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks so much! We’re glad you’ve found our facilities clean, modern, and hassle-free.

Rated 3 out of 5 stars

Whilst my experience was mostly good…

Whilst my experience was mostly good and i would reccomend Roomia i was pretty dissapointed in the amount of dust etc from the mezzanine floor that fell in my storage unit. It was by no means "Clean"

Also when i first joined they had a promotion where you could pay in advance and get a discount which i did. Then a few months later they started charging me again. Roomia however where onto this within 6 months and obviously fixed up the error without issue.

All in all it was OK.

17 October 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks for your honest feedback. We’re glad to hear you’d recommend Roomia and that our team resolved your billing issue quickly. We’re sorry to hear about the dust in your unit and we’ve passed this on to both the store and our operations team to review and improve. We really appreciate you taking the time to share both the positives and where we can do better.

Rated 5 out of 5 stars

The staff

The staff
Ease of Access

18 October 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks for your review, it's great to know our staff and access made things easy for you!

Rated 5 out of 5 stars

Good facility, well managed and run…

Helpful and flexible staff with good management. Good facility for storing our caravan and pricing, whilst not cheap was affordable and value for money.

17 October 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thanks for sharing your experience, we’re glad our team and facility met your needs and offered good value.

Rated 5 out of 5 stars

Great staff

Great staff, great service

17 October 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

We love hearing that , thank you for your kind feedback!

Rated 5 out of 5 stars

Customer service is awesome

Customer service is awesome, they are always very helpful and happy

17 October 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

We really appreciate your kind words!

Rated 5 out of 5 stars

I am a repeat customer and returned…

I am a repeat customer and returned after a year to put some storage back at Roomia Butler and I live in Victoria Park. I could just as easily put my things at a storage facility nearby and there are plenty, but I travel 46 kms north as I liked your facilities and was there when you first opened up in butler. You also have a good Manager-Scott who takes care of his customers and builds good relationships with his customers. Thanks, and it's good to be back!

8 September 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Welcome back! It means so much that you chose to return, particularly with other options closer to home. We’ll be sure to pass on your kind words to Scott.

Rated 5 out of 5 stars

so high tech…

I was so impressed at how high tech everything is. Really amazing experience for our first self storage and huge thanks to Scott who was incredibly helpful and knowledgeable. Cannot recommend Roomia Butler enough!

13 September 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

We’re so glad you enjoyed the experience! Scott will be thrilled to know his support made a difference. Thanks for the recommendation!

Rated 5 out of 5 stars

The right storage space available when we needed it

We needed to accommodate furniture for a second home. We had an unknown period between vacating the original home and acquiring the new one - and no space in our main home. A unit of the right size close to our home with level access was available. The month-to-month contract removed any pressure to be in the new home on a specific date and allowed us to take our time finding the right house and location. Easy to deal with and no security problems.

8 September 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

We’re so glad the storage solution worked perfectly for your timing and needs. Flexibility and peace of mind are exactly what we aim to provide. Thank you for your feedback.

Rated 5 out of 5 stars

From moving my belongings into Roomia…

From moving my belongings into Roomia to moving out 18mths later I was very happy with the service, great people to deal with. Easy access anytime I needed it, and safe and secure, I highly recommend this storage facility.

1 September 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

Thank you for your feedback and your recommendation and of course for storing with Roomia. We greatly appreciate it.

Rated 5 out of 5 stars

Great friendly and prompt service

Great friendly and prompt service. Wonderful facilities which make moving in and out of the storage units easy and convenient.

17 August 2025
Roomia Self Storage  - Butler logo

Reply from Roomia Self Storage - Butler

We appreciate your thoughtful review. It is great to hear you found both the service and facilities convenient.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look