Pleased with the packaging of this rose bush as it arrived relatively unscathed, just a few bits of soil/bark in the bottom of the box. Beautiful, healthy rose bush, with new shoots appearing all the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service! Emailed about an order and received a response within the hour. Delivery was more in the hands of the courier but they left a note with them requesting urgency for an eve... See more
Company replied
A novel gift idea for a 90 year old lady who loves her garden. The “Fab at 90” rose arrived on time, well packaged. As expected, it’s not in flower yet but is being cared for in accordance with the e... See more
Company replied
Was worried as had ordered late in the season so very few options left for the type of rose bush I was wanting for a friend’s 70th birthday gift. I needn’t have worried - a very healthy looking bush w... See more
Company replied
Company details
- Nursery
- also in
- Garden centre
Written by the company
The Harkness nursery had its origins in 1879 in Yorkshire, soon becoming well-known as a grower of top quality roses. It was 80 years later that Jack Harkness began breeding new varieties in Hitchin, determined to create new and ever-more beautiful roses. Today, Harkness Roses are known & grown world-wide; we believe their reliability, flowering performance and beauty are second to none.
Contact info
Eventus House, PE6 8FD, Market Deeping, United Kingdom
- cs@roses.co.uk
- roses.co.uk
4.4
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick delivery
Very quick delivery. Lovely healthy looking plant. Also packed well.
16 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived swiftly, in excellent condition, and was packaged securely. Thank you for sharing your wonderful feedback!
Kind regards,
Harkness Roses Customer Service
Bad delivery affects reputation.
My purchase was bought as a sincere sympathy gesture following the death of a family member. The rose was beautifully wrapped and presented, but the courier service for delivery was appalling and highly disrespectful. The item was packaged in a box that clearly stated ‘this way up’, but was thrown over a garden gate and landed upside down. The recipient was shocked to find their gift presented in such an uncaring way.
I raised my concerns to Harkness roses, who responded quickly. However, their response was ‘there was little they could do about their delivery services’. This is such a shame. However attractive their products are, this has put me off relying and buying from them again.
16 October 2026
Reply from Harkness Roses
Hello,
We are deeply sorry to hear about the disrespectful delivery of your sympathy gift. We understand how distressing it must have been for the recipient to receive such a meaningful gesture in this manner. We also regret that our initial response regarding our courier services did not offer the reassurance or support you deserved. Your feedback is incredibly important, and we are addressing this with our delivery partners to ensure our packages are handled with the care and respect they require.
Kind regards,
Harkness Roses Customer Service
Would definitely recommend
Excellent quality plant delivered exactly as arranged. Would definitely recommend.
9 July 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that you received an excellent quality plant and that it arrived exactly when expected. Thank you so much for your kind recommendation!
Kind regards,
Harkness Roses Customer Service
Very good service
Very good service - insured that the delivery arrived within the promised timeframe
11 August 2026
Reply from Harkness Roses
Hello,
We are delighted to hear that you experienced excellent service and that your order was delivered exactly when expected. Thank you so much for sharing your positive feedback with us!
Kind regards,
Harkness Roses Customer Service
Prompt delivery and beautifully gift…
Prompt delivery and beautifully gift wrapped,
this delightful rose was aptly named for a very special Platinum Anniversary. The recipients of the Platinum Rose- delighted!
4 September 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that the special anniversary gift was delivered promptly and beautifully wrapped. It is wonderful to know that the recipients were absolutely delighted with their gorgeous commemorative rose.
Kind regards,
Harkness Roses Customer Service
Good product smooth delivery
15 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you enjoyed our high-quality items and experienced a seamless delivery process. Thank you for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Purchased a rose as a gift
Purchased a rose as a gift, beautifully packaged and recipient loved it
15 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you were happy with the beautiful presentation of the rose and that the recipient was delighted with their gift. Thank you so much for sharing your lovely feedback with us!
Kind regards,
Harkness Roses Customer Service
Delivered as advised on time
Delivered as advised on time. Healthy bushes. Great value. Purchased as gifts and well received.
12 October 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that your order arrived right on schedule and that the healthy bushes offered great value. It is wonderful to know they were so well received as gifts!
Kind regards,
Harkness Roses Customer Service
Very swift delivery
Very swift delivery, rose in very good condition. Good value for the money.
15 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived so quickly and that your new rose is in excellent condition. It is wonderful to know that you found it to be great value for your money. Thank you for taking the time to share your lovely feedback with us!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are absolutely thrilled to hear how much you love our beautiful roses. Thank you so much for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Very easy to order and actually arrived…
Very easy to order and actually arrived sooner than expected. The rose was beautiful
6 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you found the ordering process straightforward and that your beautiful rose arrived even earlier than anticipated. Thank you so much for sharing your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived safely and in great shape, exactly as you requested. Thank you for sharing your positive feedback!
Kind regards,
Harkness Roses Customer Service
Roses arrived promptly and were very…
Roses arrived promptly and were very well packaged and presented. One of them was in flower and smelt lovely. Very healthy plants, and a very satisfied customer
13 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your order arrived quickly and was beautifully presented. It is wonderful to know that you received such healthy plants, and that you are already enjoying the lovely fragrance of the blooms. Thank you for sharing your positive experience with us.
Kind regards,
Harkness Roses Customer Service
Incredibly good service ,top class…
Incredibly good service ,top class roses ,at a reasonable price
14 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you experienced top-tier service and were delighted with the exceptional quality of our blooms at such a fair price. Thank you for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
I have ordered before
I have ordered before, all my plants, and roses, have all been healthy, and quick delivery, good seller, and good service,
13 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your previous purchases of plants and roses have always arrived quickly and in excellent health. It is wonderful to know that you have consistently received great service and are happy with your experiences ordering from us.
Kind regards,
Harkness Roses Customer Service
Very efficient service
Found it very easy to order and it arrived on time. Unfortunately I received the wrong rose the first time, but it was very efficiently dealt with and a replacement was immediately sent out. Very happy with the rose and the service I received.
6 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your ordering process was straightforward and that we were able to quickly and efficiently resolve the mix-up with your initial delivery. It is wonderful to know you are delighted with both your replacement rose and the support you received.
Kind regards,
Harkness Roses Customer Service
You delivered what was advertised
You delivered what was advertised, kept an easy up to date tracking
5 October 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that we delivered exactly what you expected and that you found our tracking system easy to use. Thank you for sharing your wonderful feedback!
Kind regards,
Harkness Roses Customer Service
Very pleased
Very pleased - roses in lovely condition.
Looking forward to lovely blooms next year.
13 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you are happy with the wonderful condition of your new plants. We hope you enjoy watching them grow and produce beautiful flowers next season.
Kind regards,
Harkness Roses Customer Service
The websight is so informative and easy…
The websight is so informative and easy to use my chosen rose came on time and well packaged and more importantly looked very healthy .
13 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you found our website highly informative and simple to navigate. It is wonderful to know that your selected plant arrived right on schedule, was securely packed, and most importantly, is in excellent, healthy condition.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Harkness Roses Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.