Pleased with the packaging of this rose bush as it arrived relatively unscathed, just a few bits of soil/bark in the bottom of the box. Beautiful, healthy rose bush, with new shoots appearing all the... See more
Company replied
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Review summary
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Reviews shaping this summary
Fantastic customer service! Emailed about an order and received a response within the hour. Delivery was more in the hands of the courier but they left a note with them requesting urgency for an eve... See more
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A novel gift idea for a 90 year old lady who loves her garden. The “Fab at 90” rose arrived on time, well packaged. As expected, it’s not in flower yet but is being cared for in accordance with the e... See more
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Was worried as had ordered late in the season so very few options left for the type of rose bush I was wanting for a friend’s 70th birthday gift. I needn’t have worried - a very healthy looking bush w... See more
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Company details
- Nursery
- also in
- Garden centre
Written by the company
The Harkness nursery had its origins in 1879 in Yorkshire, soon becoming well-known as a grower of top quality roses. It was 80 years later that Jack Harkness began breeding new varieties in Hitchin, determined to create new and ever-more beautiful roses. Today, Harkness Roses are known & grown world-wide; we believe their reliability, flowering performance and beauty are second to none.
Contact info
Eventus House, PE6 8FD, Market Deeping, United Kingdom
- cs@roses.co.uk
- roses.co.uk
4.4
Excellent
13k reviews
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Great rose plant packed well and Lovley…
Great rose plant packed well and Lovley healthy rose plant really pleased with my purchase Lisa Harrison
13 October 2026
Reply from Harkness Roses
Hello,
We are glad you enjoyed your experience. We are happy to hear that your garden addition arrived safely and in excellent condition. Thank you.
Kind regards,
Harkness Roses Customer Service
Very good site well pleased
Bought for my daughter’s birthday she was over the moon with the rose bush. I haven’t seen it because we live apart but she informed me yesterday it was doing well. I am very pleased and would recommend Harkness Roses.
24 August 2026
Reply from Harkness Roses
Hello,
We are absolutely delighted to hear that your daughter was thrilled with her birthday gift and that the rose bush is growing so well. It is wonderful to know that, despite the distance between you, this special present has brought so much joy. Thank you so much for your kind recommendation and support.
Kind regards,
Harkness Roses Customer Service
My order was delivered right on time
My order was delivered right on time, and it was easy to order it.
12 October 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that your purchasing process was straightforward and that your package arrived exactly when expected. Thank you for sharing your wonderful feedback!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We're so pleased to hear you received excellent service and are delighted with your lovely roses. Thank you for your wonderful feedback!
Kind regards,
Harkness Roses Customer Service
Good quality rose bushes and delivered…
Good quality rose bushes and delivered on time.
12 October 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that your plants arrived right on schedule and in excellent condition. Thank you so much for sharing your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Excellent service
I firstly emailed them with a query about a specific rose. They quickly responded, answered my questions and I placed an order. The plant arrived very quickly, well packaged and the rose was a strong, well branched specimen. Very satisfied.
12 October 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that our team could assist you with your initial inquiry so quickly. It is wonderful to know that your order arrived promptly, securely packaged, and that you are highly satisfied with the strong, healthy quality of your new plant.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so pleased to hear that you are delighted with the high standard of your beautiful flowers and that they arrived so promptly. Thank you for sharing your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so pleased to hear that you experienced excellent care and were delighted with the superb quality of your flowers. Thank you for taking the time to share your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Very poor quality product three Roses…
Very poor quality product three Roses have died out of the total of three Roses I have bought.
2 December 2025
Reply from Harkness Roses
Hello,
We are incredibly sorry to hear that all three of your roses have failed to survive. We always strive to provide the highest quality plants, and we are disappointed to learn that we fell short in this instance.
Please contact us at cs@roses.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Harkness Roses Customer Service
Great service
Great service. 1st rose cam damaged however Harkness Roses replaced immediately and the second rose arrived asap and was perfect. The first rose was delayed by a few days which is why it isn't a 5 star review.
3 July 2026
Reply from Harkness Roses
Hello,
We are very sorry for the initial delay and that your first order arrived damaged. We are glad our team could quickly send out a perfect replacement for you. Thank you for your feedback and understanding.
Kind regards,
Harkness Roses Customer Service
Rose delivered rapidly and arrived in…
Rose delivered rapidly and arrived in good condition
2 October 2026
Reply from Harkness Roses
Hello,
We are delighted to hear that your order reached you so promptly and in such wonderful condition. Thank you so much for taking the time to share your positive experience with us.
Kind regards,
Harkness Roses Customer Service
Excellent gift
Excellent gift. Great experience from ordering to delivery. The rose apparently is thriving. Thank you
28 September 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that you had a wonderful experience from start to finish with your gift order. It is fantastic to know that the plant is doing so well and thriving in its new home.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We're so pleased to hear that you received a swift delivery of your beautifully wrapped roses. Thank you for your wonderful feedback!
Kind regards,
Harkness Roses Customer Service
Helpful staff on the phone
Helpful staff on the phone, prompt delivery and beautiful plants.
2 October 2026
Reply from Harkness Roses
Hello,
We're so pleased to hear that you experienced helpful phone support, prompt delivery, and that you are delighted with your beautiful plants. Thank you so much for sharing your wonderful feedback with us!
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so pleased to hear that your plant arrived in great health. Thank you for sharing your positive feedback with us; it truly means a lot to our team.
Kind regards,
Harkness Roses Customer Service
Royal William from Harkness Roses.
As always my roses arrived well packed and on time and healthy. Even though it is quite late in the season one of the roses has bloomed and I was not dissapointed. Two individual, large red roses, just like the ones you used to get for Valentines Day. These blooms have held their shape and form and are still in tact with all their petals despite the recent stormy, windy,, rainy weather. I thoroughly recommend this rose and Harkness Roses, a trusted, reliable online nursery.
1 September 2026
Reply from Harkness Roses
Hello,
It is wonderful to hear that your new plants arrived in such great condition and have already produced such resilient, beautiful red blooms despite the recent harsh weather. We truly appreciate your kind recommendation and your trust in our online nursery.
Kind regards,
Harkness Roses Customer Service
Ordered & delivered all within a couple…
Ordered & delivered all within a couple of days. Recipient delighted with rose
8 October 2026
Reply from Harkness Roses
Hello,
We are thrilled to hear that your order was delivered so quickly and that the recipient was absolutely delighted with their beautiful rose. Thank you for sharing your wonderful feedback with us.
Kind regards,
Harkness Roses Customer Service
Reply from Harkness Roses
Hello,
We are so glad our service was excellent. Thank you for our positive feedback.
Kind regards,
Harkness Roses Customer Service
Flawless
Flawless - beautiful products at an unbeatable price point, with excellent customer service.
20 August 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that you had a flawless experience with us. It is wonderful that you are delighted with the beauty of our products, our competitive pricing, and the high standard of support provided by our team.
Kind regards,
Harkness Roses Customer Service
Kathleen Rose
Ordered a beautiful rose wrapped in hessian with a ribbon bow 🎀
It arrived safely and speedily.
Rose has been planted, eager to see how it grows.
7 October 2026
Reply from Harkness Roses
Hello,
We are so pleased to hear that your beautiful rose arrived safely and quickly in its lovely gift wrapping. It is wonderful to know that you have already got it planted, and we hope you truly enjoy watching it grow and flourish in your garden.
Kind regards,
Harkness Roses Customer Service
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