Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sean Taylor is a consummate professional and a really nice person. He came to fit a new arm on my Q500 and thoroughly checked for loose nuts and adjusted accordingly. He is a delightful individu... See more
Company replied
Hi I phoned out of hours as my sons head rest had broken and was unable to use chair Gary Thompson was the person I spoke to he was very helpful and friendly he went into to work first thing next mor... See more
Company replied
Sean Taylor called 20 minutes before arrival. He was respectful of my home and was very professional throughout his visit. The work needed to be done on my wheelchair was very thorough and he explaine... See more
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Company details
Written by the company
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Contact info
Unit 11, Westfield Road, CH44 7HX, Wallasey, United Kingdom
- enquiries@rosscare.co.uk
- rosscare.co.uk
4.8
Excellent
917 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Urgent repair done with no problems
Absolutely lovely repair guy, went out of his way to come urgently and early in the morning to fix my mum’s broken wheelchair so she could go on her weekly day out. Broken wheel was fixed and working in no time. Thank you so much! Brilliant service!
10 September 2026
Unprompted review
Reply from Ross Care
Thank you for taking the time to leave a review. We are glad that our repair engineer was able to visit early in the morning to fix your mum’s wheel so she could enjoy her weekly day out.
Ross care repaired my wheelchair…
Ross care repaired my wheelchair today.They contacted me to say they were on their way.The guy who came was polite and respectful and did a very good job.Sebastian was very knowledgeable and explained exactly what he was doing to my chair.
10 September 2026
Unprompted review
Reply from Ross Care
Thank you for sharing your feedback. We are pleased to hear that Sebastian kept you updated regarding his arrival, carried out the repair professionally, and explained the process clearly.
Very professional from start to finish…
Very professional from start to finish and a very nice guy explained everything very well to us thank you Shane Taylor!
4 September 2026
Unprompted review
Reply from Ross Care
Thank you for your review. We are pleased to hear that Shane provided a professional service and explained everything clearly to you.
I would give zero if possible
I would give zero if possible. Wheelcjair repair lines waiting for over 4 0 mins, no further than 6. Previous attempts after similar waits , I was met with staff not able to use computer system to book wheelchair repair and didn't ring back for days. You'd do better using gaffer tape and glue than relying on these
4 September 2026
Unprompted review
Reply from Ross Care
Hi John, we're sorry to read of your experience and have fed your feedback to the regional manager. If you would like to provide further details, please email us at: complaints@rosscare.co.uk
Delivery of new manual wheelchair
Having a new wheelchair delivered and set up for me was an overall very good experience. Sean Taylor went through the chair thoroughly & was very friendly and professional.
4 September 2026
Unprompted review
Reply from Ross Care
Hi Emma,
Thank you for your review. We are glad that the delivery and setup of your new wheelchair went smoothly and that Sean was helpful and professional.
Ross Care Wheelchair Gary Thompson
Gary Thompson from Ross Care Wheelchair service came out today and was outstanding very professional, he quickly understood and resolved the issue in under an hour meaning I'm able to get around safely again and not worried about breaking down anymore really recommend him
3 September 2026
Unprompted review
Reply from Ross Care
Thank you for taking the time to share your review. We are pleased that Gary was able to identify and resolve the issue promptly so you can get around safely.
The best service i have ever…
The best service i have ever experienced since we are with Ross care Gary Thompson took such a good care of my son weelchair and made sure befour he came to text me and ask about the issue and send him pictures with the lable of the part that needed to be fixed so when he came could actualy fix it and not having to go for another apointment . I realy apretiate the care and passion he puts into his job . I recoment Gary Thompson 100% .
The best !!! Keep it up.
3 September 2026
Unprompted review
Reply from Ross Care
Hi Ramona, Thank you for your review. We appreciate you highlighting Gary's preparation in contacting you for photos beforehand to ensure the correct part was brought and fitted in one visit.
Sean taylor very efficient and…
Sean taylor very efficient and polite ,great job
2 September 2026
Unprompted review
Reply from Ross Care
Thank you for leaving us a review. We are glad to hear that Sean provided efficient and polite service.
Very prompt and friendly service.
Very prompt and polite service from Sean. Met all our needs.
2 September 2026
Unprompted review
Reply from Ross Care
Thank you for your review. We are pleased to hear that Sean was prompt and polite during his visit.
Very efficient and friendly service
Very efficient and friendly service
1 September 2026
Unprompted review
Reply from Ross Care
Thank you for taking the time to leave a review. We appreciate your feedback regarding our service.
Wonderful Sean Taylor
Sean Taylor is a consummate professional and a really nice person.
He came to fit a new arm on my Q500 and thoroughly checked for loose nuts and adjusted accordingly.
He is a delightful individual who brings a ray of sunshine with him.
I feel blessed to have all of Ross Care Cornwall family on my side.
Thank your - Meur ras
2 September 2026
Unprompted review
Reply from Ross Care
Meur ras for your review. We are glad that Sean was able to fit the new arm on your Q500 and carry out a thorough check of your chair. We will pass your comments along to the Cornwall team.
Your representative
Your representative, Terry, was very helpful in first helping me find the broken foot plate, before mending it. He was a pleasant chap to welcome into our house, and did the job quickly and efficiently.
28 August 2026
Unprompted review
Reply from Ross Care
Thank you for your review. We are pleased to hear that Terry was able to assist in finding and repairing your footplate promptly.
Our son's wheelchair was unusable as a…
Our son's wheelchair was unusable as a main back strut had snapped completely. Terry from Ross Care came round within 40 minutes of our call and our son was back using the chair within 2 hours. He also tightened the brakes and identified other issues that he will resolve within the next couple of weeks. This is an NHS service.
31 August 2026
Unprompted review
Reply from Ross Care
Thank you for your review. We understand the importance of timely repairs, so we are glad Terry was able to attend quickly to get your son's wheelchair working again.
Quick and efficient fix of wheelchair
We had a problem with our wheelchair while on holiday in Cornwall. Sean from Ross Care arrived later the same day and fixed our issue quickly and efficiently. Also gave us useful advice on how to fix the problem ourselves in future.
24 August 2026
Unprompted review
Reply from Ross Care
Thank you for taking the time to leave feedback. We are glad Sean was able to assist you while you were on holiday in Cornwall and resolve the issue with your wheelchair.
He was very friendly and done the…
He was very friendly and done the repairs in very professional way . Thank you .
27 August 2026
Unprompted review
Reply from Ross Care
Thank you for leaving a review. We are pleased to hear that your repair was completed professionally.
Gary Thompson was great
Gary Thompson was great. Called 1.5hrs advance to check a time of visit was convenient to come fix my wheelchair. Arrived at a time agreed with tools in hand and knew exactly what needed to be done, checked that I could still use the chair with the completed repair before he left and assured me that he could visit again if the adjustments weren’t right. Good communication, professional, friendly and didn’t have to wait around all day wondering what time someone would turn up.
26 August 2026
Unprompted review
Reply from Ross Care
Thank you for your review. We are glad that Gary's advance communication and punctuality made the repair process straightforward for you.
Repair visit
We had a repair visit from Sean Taylor today. He phoned before the appointment to confirm his arrival time. He was polite, efficient and tidy. He showed us the work he'd done and how to adjust the straps etc. Thanks Sean.
26 August 2026
Unprompted review
Reply from Ross Care
Thank you for taking the time to leave a review. We are pleased to hear that Sean called ahead to confirm his arrival time and carried out the repair politely, efficiently, and neatly.
I had Gary Thompson come to today from…
I had Gary Thompson come to today from Ross care. For a permanent wheelchair user he was great. Kind,friendly,very professional and made me feel very at ease. Thankyou Gary for all your help and assistance in repairing my stump board.
25 August 2026
Unprompted review
Reply from Ross Care
Thank you for sharing your feedback. We are glad to hear that Gary was professional and made you feel at ease while helping repair your stump board.
Tried to ring 3 times this morning to…
Tried to ring 3 times this morning to get an urgent repair and no one is answering the phone
26 August 2026
Unprompted review
Reply from Ross Care
Hello Diane, we're very sorry to read of your experience. If you would like to provide further details of the site / location you were trying to, please email us at: complaints@rosscare.co.uk. We would be pleased to look into this for you.
Polite and professional
Gary messaged me yesterday with a time for repair. Arrived on time did a fantastic job replacing a well needed part on my power chair. Very polite and professional. Would recommend
Thank you Gary
Kind regards
Chris h.b.
25 August 2026
Unprompted review
Reply from Ross Care
Thank you for your review. We are pleased to hear that Gary communicated the visit time clearly, arrived punctually, and completed the part replacement on your power chair.
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