The product certainly looked good and my only issue was that it was advertised as a cotton mix fabric when in fact it was polyester. The problem was quickly and efficiently resolved by Kaus and a refu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dress was knee length which was too short for me as a plus sized woman, it would have been perfect if it was a little longer. I contacted them to explain and arrange a return and was told I would hav... See more
Company replied
I’ve only given a 2* is down to the delivery. I still haven’t received my items - 3 weeks later. The “tracker system” was no help as it couldn’t find my order. I have received an e mail today from E... See more
Company replied
The items are exactly as shown in the promotion. Slightly strange sizing although they do fit, tops are quite clingy bottoms are a bit loose. They are only for wearing on my balcony when it's sunny.... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
2k reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is my first purchase with you
This is my first purchase with you and of course not received the goods as yet. However did find the website easy to manoeuvre around and the payment equally as easy.
25 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
This company is a scam I ordered from…
This company is a scam I ordered from them received nothing and will not return my money no contact whatsoever I should have read reviews first so I will take some blame but really angry they are still allowed to advertise
25 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Love my glasses
Love my glasses, exactly as advertised, no need to keep changing from my own glasses to sunglasses any more. They are very pretty and stay on without any difficulty
25 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
No problem in getting refund…
I received my goods in good time but unfortunately they didn't suit, however, one email to ask for a refund and it was sorted so I was very pleased.
25 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Beware! Very difficult returns system
The process was OK until I wanted to return.
It states quite clearly on the website BEFORE purchasing that Rosyday has a 30 day easy returns system. However, AFTER purchasing, I have found and indeed am finding the returns system nigh on impossible!! There is no process or procedure available clearly on the website, and it’s only when you dig right in that you realise you have to email them in order for them to ‘authorise’ a refund on items that simply don’t fit. I have emailed Rosyday to implement such a return and have not received any response from them. Very sharp practice. I will never order from them again, and will pass it on others to beware of using this site as returns are so difficult and outdated.
15 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
BUYERS BEWARE - Impossible to get a refund
Terrible customer service and no hope of getting a refund. I have been contacting Rosyday every day for 2 weeks to return an unwanted item. I keep getting an automated reply asking for more details and pictures. I email my reply with my reasons for a refund including pictures of me in a too small swimsuit!!! (I’d rather not send them) and just received the same automated reply back. They are not actually dealing with the issue that the item is too small and I want a refund. I ordered a 12 but the order went through as a 10! - no way would I have ordered a 10. At first I thought this was my error but I have noted reviews show the same error has arisen with other purchasers. So, maybe this is a a deliberate system error to take our money and not offer a refund? Can only contact via email - no phone number. Very unhappy and won’t buy from this company again as their refund policy process, does not work. A very disgruntled customer - BUYERS BEWARE
9 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
I already have bikini in blue beautiful on so…
I already have bikini in blue so treated myself to another colour easy to order easy to pay
24 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Loved the dress but rubbish customer service
Loved the dress, somehow managed to order and pay for 2 struggling to return one. I have emailed with no reply and attempted to contact by phone but no answer. Very disappointed with the lack of customer service on returning the item and am concerned that I won’t have any contact from them within the specified return period.
EDIT: I have contacted the email provided as instructed and received no reply. Dress is unopened as per their own instructions on the website as well. Absolutely horrible service from beginning to end I do not recommend in any shape or form.
21 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Dresses looked awful on me!
I ordered, and received, two dresses. Big mistake - They looked awful on me. I am a normal size 12/14 (5’6” tall and 130lb). When I asked for the return address I was told Shanghai. Return postage for this weight would have been around £30. I had not realised that I was buying direct from China. After several emails I agreed to accept an 80% refund. I have to admit that the refund was made quite quickly. I still had the two dresses so I took them to a charity shop.
14 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Easy to navigate the site and proceed…
Easy to navigate the site and proceed to check our
24 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Fifty --Fifty
Love the skirt part of dress, alas top is tight fitting & flattens Bust
20 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Good delivery but unsure how to return…
Good delivery but unsure how to return for a bigger size
Many thank. There was no delivery note in package with return label
24 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Happy Customer
Easy to order, quality of dress was very good, very stylish.
1 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Took over 2 weeks to arrive.
Took over 2 weeks to arrive.
Looked nothing like the picture. Very shiny and full of static due to the nylon like material. Full of creases and clung to my body.
23 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
DO NOT BUY FROM THIS COMPANY!
I ordered and received a bikini from this company (which wasn't cheap) which was too small (their sizing is way off) so followed instructions to the letter to receive a returns note.
However I have now had 5 generic emails all the same, asking for the same information. Have tried replying to all of these but just keep getting the same generic one back.
Getting very fed up with this - will never buy anything from this company again!!!! If I could give it no stars I would! Everything ships from China but they say they are an english company!!!
11 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Shocking Customer Service…
I have asked 5 times for a returns label. I have heard nothing. Absolutely shocking customer service.
17 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Lovely top
Lovely top, though a little long. Great colour and design. I like that there are pockets
23 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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