Ordered 2 swimsuits for holiday. Followed their sizing recommendations, but still too big and material not great. Have sent 3 emails and received no response. At 1st I would have been happy to tr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered some loose cotton mix ladies tops in subtle colours. When they arrived, they were a heavier polyester and elastane and in brighter shades than expected. They seem well made but are just not... See more
Company replied
The product looked good on the website but it was advertised as a cotton mix fabric when in fact it was polyester, also the item wasn’t true to size. However, the problem was quickly and efficiently r... See more
Company replied
The product certainly looked good and my only issue was that it was advertised as a cotton mix fabric when in fact it was polyester. The problem was quickly and efficiently resolved by Kaus and a refu... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
3k reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service service…
Excellent customer service service helped with quick response
27 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Rosyday company supplies inferior goods…
Rosyday company supplies inferior goods and when asked to supply a return address they fail. This company is to be avoided and never used. To all do not use this company.
12 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Needs to improve customer service
Ordered 2 swimsuits for holiday. Followed their sizing recommendations, but still too big and material not great. Have sent 3 emails and received no response. At 1st I would have been happy to try smaller size but now I’m asking for full refund. Lesson learned don’t buy from Facebook. Definitely would not would not buy from this company
I have finally received contact from this seller. They have stated they will issue a full refund. For which I’m grateful.
I have therefore edited my previous review at their request.
I hope they sort out the all important customer service problems soon.
Many thank to the ty.
27 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Found ease of use
Found ease of use, could change sizes easily before checking out, only thing i dont understand how to track your order
Thankyou
26 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you very much for taking the time to leave us a five-star rating.
We are committed to providing our customers with the highest quality service.
Please contact us through the following methods rnchan029@gmail.com Your order number, name, and email address so that we can assist you in checking the delivery status and providing a solution.
We look forward to continuing to provide you with high-quality products and services in the future, and sincerely hope to serve you again. Thank you for your patronage!
Best regards,
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Not the cotton mix I expected - but good customer service
Ordered some loose cotton mix ladies tops in subtle colours. When they arrived, they were a heavier polyester and elastane and in brighter shades than expected. They seem well made but are just not suitable for me.
I contacted Customer Service who responded promptly and was very pleased with the outcome.
26 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you very much for taking the time to leave us a 3-star review.
We are committed to providing our customers with the highest quality service.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Your order number, name, and email address so that we can assist you in checking the delivery status and providing a solution.
We look forward to continuing to provide you with high-quality products and services in the future, and sincerely hope to serve you again. Thank you for your patronage!
Best regards,
Customer Service Team
I found the dress poor quality
I found the dress poor quality, and not a good fit, I have emailed for a returns address but still not heard from you , hoping I do not have to wait too long as customer service is poor as well.
26 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Very happy with my purchase I love the…
Very happy with my purchase I love the bathing romper suit. Looks just like on the post. Will definitely buy again from you. From ordering the item to receiving it was only 11 days so coming from china to England that is good.
Thanks again. Michelle.
26 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Thought it would be more cotton linen…
Thought it would be more cotton linen material. But I think the are still very good
26 May 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
I ordered 3 tops on the 8th May
I ordered 3 tops on the 8th May. I am still waiting for them to arrive.. Terrible company. I would not buy from them again. They said they will look into it still waiting.
26 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Poor customer service
I purchased an order that was unsatisfactory. I have contacted the customer services 4 times to return item and each time receive a standard email with no instructions as to how to return item. Appalling customer service, would definitely not recommend!
Since the above the review customer service has now contacted me and rectified issue
25 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Two nice loose fit tops liked most of the clothes and ordered…
I liked most of the clothes and ordered two tops. It took a while for delivery but the sizing could have done with a little bit more fabric. Overall I'm pleased and the material was fine
11 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Good product but very poor returns policy
Although the product (a bikini) was very nice, good quality and would have been great had it fitted me (!!) it didn’t! Not their fault but the problem was they would only offer a partial refund OR send it back involving a big postage cost and no assurance they would receive it back in China! If you can’t do an easy return or full money back then sorry but you shouldn’t be selling!
20 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
This is my first purchase with you
This is my first purchase with you and of course not received the goods as yet. However did find the website easy to manoeuvre around and the payment equally as easy.
25 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
This company is a scam I ordered from…
This company is a scam I ordered from them received nothing and will not return my money no contact whatsoever I should have read reviews first so I will take some blame but really angry they are still allowed to advertise
25 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Love my glasses
Love my glasses, exactly as advertised, no need to keep changing from my own glasses to sunglasses any more. They are very pretty and stay on without any difficulty
25 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
No problem in getting refund…
I received my goods in good time but unfortunately they didn't suit, however, one email to ask for a refund and it was sorted so I was very pleased.
25 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Beware! Very difficult returns system
The process was OK until I wanted to return.
It states quite clearly on the website BEFORE purchasing that Rosyday has a 30 day easy returns system. However, AFTER purchasing, I have found and indeed am finding the returns system nigh on impossible!! There is no process or procedure available clearly on the website, and it’s only when you dig right in that you realise you have to email them in order for them to ‘authorise’ a refund on items that simply don’t fit. I have emailed Rosyday to implement such a return and have not received any response from them. Very sharp practice. I will never order from them again, and will pass it on others to beware of using this site as returns are so difficult and outdated.
15 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.