Ordering experience was good, But the product information was wrong for the clothes On website said cotton blend. When I received they no cotton in it. It seem polyester. I have written twice to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first items I bought great. The second items order m-rosy-1683871,(31.05.2026) I have sent two emails, with your company not following up. I found the tops rather snug, and asked for a return labe... See more
Company replied
Having ordered and received three dresses I decided that they were not suitable for me. The advertisement stated a 90 day hassle free returns system which I tried to access. This was definitely not... See more
Company replied
I ordered a dress weeks ago and it still hasn't arrived. They keep emailing asking me if I am satisfied with my purchase and I keep chasing my order. Recently however they have now given me a full r... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a top
I ordered a top, what came was terrible, the material, the cut, it had nothing to do with the pictures, it's a shame I waited 1 month for it.
28 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
I'm sorry for keeping you waiting for so long.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Clothes arrived as expected
27 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I ordered 2 tops for work that were…
I ordered 2 tops for work that were described as cotton blend. What arrived was a polyester and spandex mix. These aren't suitable for my work enviornment.
I have requested a return 3 times providing order numbers and photographic evidence but keep getting the same automated response.
14 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Giving 1 star is actually generous
Giving 1 star is actually generous. I ordered and the dress took forever to get to me. Was far too small the material shockingly bad. I emailed to return. I was told no returns but they would give me a refund. he refund has not turned up after 2 months of emailing and hearing nothing back
27 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
I’ve contacted you to return my item as…
I’ve contacted you to return my item as it doesn’t fit and the material irritates my skin and have had no response
25 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service
Poor Customer Service for Returns
Having emailed on 3 occasions requesting a Return Material Authorization, I have received 3 generic emails headed ‘Thanks for your understanding!’ with the body of the email giving me helpful information for common inquiries. This is not what I have asked for so please respond to my request so that I can return my order and receive a full refund of £51.45.
As requested, these are details that you have asked for:
Order No: m-rosy-1677083
Tracking Number: LT4417801921085091
I look forward to hearing from you.
Sharon S
26 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Appalling service
I placed an order on 25/5/26 - didn’t arrive till the end of June.
Requested to return some of the items but keep being sent a standard customer assistance email. No authorisation to return sent .
Appalling service- do not use this company unless you’re prepared to lose what you’ve spent.
Update
After I posted this review Rosyday refunded the items I wished to return. I’m happy with the outcome but shouldn’t have had to resort to publicly complaining about the company and its service to effect a refund.
26 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
I am still waiting for my order l have…
I am still waiting for my order l have sent you an email , no response
11 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Slip on bell sleeved dress
The package arrived left on doorstep even though I was at home. The packaging was slashed through both inner and outer. Had the delivery stopped i would not have accepted yhe package. The button holes were too small to get the buttons through. The material was dreadful and the dress smelt awful. I failed my complaint but got no response! A piece of rubbish
Money wasted
15 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Easy to order and the products look…
Easy to order and the products look amazing
26 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
No delivery of items ordered.
I ordered two dresses several months ago. Despite having several emails telling.me that they are on their way, they still haven't arrived. I assume the dresses are coming from China not the UK.
The dresses arrived on the 29th June! The dresses are made in China and the material is mainly polyster
15 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, as well as let us know about the negative review process. So that we can assist you in checking the delivery status and providing solutions.
Customer Service Team
Beautifully crafted i am so delighted…
Beautifully crafted i am so delighted good communication also as it didnt arrive on time they where very sorry
25 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
If I could give this company zero stars…
If I could give this company zero stars I would. It gives you the impression it’s a uk company despatching from uk. Whereas in reality the item took over three weeks to arrive from China. It was exactly the same item you can buy from temu at a third of the cost. I have been told NOT to open the parcel if I want to return it. They are ignoring my e mails when I ask for the address to return the item. I would avoid at all costs. I can only imagine that some of the reviews may not be truthful.
21 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Don’t use this company you cannot get a…
Don’t use this company you cannot get a refund or even a reply to numerous emails I have sent poor sizing and poor quality garments
24 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
I purchased dress on line from Roseday…
I purchased dress on line from Roseday on 19th May 2026, it was, unfortunately not suitable for me so I immediately applied for a return form. Which I have not yet received.
Tracking number YT2615000715877
Order number 1530463
Garment: dress blue 12/14(L)
I have written to you twice again for a refund form 8th June and 15th June both times within the 40 day returns limit.
Regards,
Brenda Lowe
I contacted you
19 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Poor customer service
I bought an item on the 6th June and never received any updates as to when the delivery would be made. Finally arrived on the 23rd and it doesn’t fit. I have emailed three email addresses requesting details on how to get a refund and not heard anything back. I really need a refund and no reply
I have been asked by the company to update my review as they are sending me a refund. I have waited a few days to see if this happens and it hasn’t and therefore I won’t be updating my review. I am still waiting for my refund. Do not use this company
23 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Terrible garment
Terrible garment. Not as advertised . Very poor quality .
Almost impossible to contact re returns/refund. Had to contact my bank for charge back .
I would never use this company again
20 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Just what we wanted
Found just what we wanted and now await its delivery, and playtime
24 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Not good experience returning the item
Ordering experience was good,
But the product information was wrong for the clothes
On website said cotton blend. When I received they no cotton in it. It seem polyester.
I have written twice to written back the items as I need a label to return.
But no response.
22 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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