Ordering experience was good, But the product information was wrong for the clothes On website said cotton blend. When I received they no cotton in it. It seem polyester. I have written twice to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first items I bought great. The second items order m-rosy-1683871,(31.05.2026) I have sent two emails, with your company not following up. I found the tops rather snug, and asked for a return labe... See more
Company replied
Having ordered and received three dresses I decided that they were not suitable for me. The advertisement stated a 90 day hassle free returns system which I tried to access. This was definitely not... See more
Company replied
I ordered a dress weeks ago and it still hasn't arrived. They keep emailing asking me if I am satisfied with my purchase and I keep chasing my order. Recently however they have now given me a full r... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
I bought an item on the 6th June and never received any updates as to when the delivery would be made. Finally arrived on the 23rd and it doesn’t fit. I have emailed three email addresses requesting details on how to get a refund and not heard anything back. I really need a refund and no reply
I have been asked by the company to update my review as they are sending me a refund. I have waited a few days to see if this happens and it hasn’t and therefore I won’t be updating my review. I am still waiting for my refund. Do not use this company
23 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Terrible garment
Terrible garment. Not as advertised . Very poor quality .
Almost impossible to contact re returns/refund. Had to contact my bank for charge back .
I would never use this company again
20 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Just what we wanted
Found just what we wanted and now await its delivery, and playtime
24 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Not good experience returning the item
Ordering experience was good,
But the product information was wrong for the clothes
On website said cotton blend. When I received they no cotton in it. It seem polyester.
I have written twice to written back the items as I need a label to return.
But no response.
22 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Still haven't received my order!!!
Still haven't received my order. If it doesn't come this week I would like a refund.
23 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Had an issue with the items delivered
Had an issue with the items delivered. Rosyday sorted it immediately.
23 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Returns process is non existent
Returns process is non existent. Total scam.
25 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
Helpful email address to get a refund
I ordered a bikini. The quality of the product is not in question- it just didn't suit me. I followed the return instructions to get a return label in order to return the item and get a refund. I tried 4 times. I was sent the same system generated email FOUR times in response. There is no CS telephone number. In the end, in desperation, I read the Rosyday reviews and realised I am not the only one who has suffered in this way. I got an email address from another reviewer and emailed them directly. I got my money refunded, and was told to keep the bikini, within 48 hours. Hopefully this will help someone else. I am not allowed to post the email here but you can find it in the review response from Rosyday CS to another recent customer!
I will never buy from this Company again. Life it too short!
15 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
After purchasing a product from Rosyday…poor customer service.
After purchasing a product from Rosyday I have been trying to make a return. They obviously do not want to refund me as I have sent all the information they have asked for including photos but they only reply on numerous occasions with the same standard letter and not sending a return label. I will not be purchasing any further products from the and would urge anyone not to as well. After posting my review I was contacted and my problem was revolved.
23 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Not allowed to return my clothing!2
I bought three tops from rosyday and on arrival they were not as expected. The tops were so long that they looked more like night shirts and were excessively large so I wanted to return them. I have written numerous times asking for a returns label or QR code and each time I get sent the same generic email asking me for my order No, a photo of the garments and my email. Each and every time I have sent this and now they are choosing to ignoring my emails. Do NOT purchase from this company. Not the way to treat your customers Rosyday.
28 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Not received products yet taking rather…
Not received products yet taking rather a long time.
Rosyday contacted me by email to explain the situation. Should have it shortly.
22 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Easy to order
22 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I wrote review in which I criticised a…
I wrote review in which I criticised a Rosyday product,
They responded in a very positive and professional way and,after investigating may complaint,issued a full refund.I am more than happy to withdraw my previous comments and will revisit their site.
1 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Lovely dress
Lovely dress. Easy to wear and easy to wash and hang up to dry. Stylish, cool, great dress for holidays.
19 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Still haven't received my parcel
Still haven't received my parcel, swimsuit. Need a refund please
21 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Ordered clothing
Ordered clothing. Items do not fit well. Contacted company to return items but keep getting automated emails advising to contact them.the returns policy is unclear and frustrating. 😡 how do you return items??
10 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
I placed an order for 2 dresses in…
I placed an order for 2 dresses in red,after payment i realised i ordered 2 of the same colour,before they were shipped i asked for a red and blue one by email,i had no response,so sent another email,same no response,when they arrived,i had 2 red ones,i sent a email to ask if i could return one in exchange for a blue one,same no response,so i will either throw it away or donate to a charity.
9 June 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
Sorry for the inconvenience caused, we are unable to change the color after shipment.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
I haven’t received my order yet
20 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
The clothes come from China, so delivery takes a while
The clothes that they advertise look lovely. The site however is not a UK one, so deliveries are minimum two weeks.
The dress I ordered end of May was despatched 4 June arrived 19 June
The dress is as pictured, a pretty print and true to size. A very lightweight material. Happy with it
19 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.