Ordering experience was good, But the product information was wrong for the clothes On website said cotton blend. When I received they no cotton in it. It seem polyester. I have written twice to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first items I bought great. The second items order m-rosy-1683871,(31.05.2026) I have sent two emails, with your company not following up. I found the tops rather snug, and asked for a return labe... See more
Company replied
Having ordered and received three dresses I decided that they were not suitable for me. The advertisement stated a 90 day hassle free returns system which I tried to access. This was definitely not... See more
Company replied
I ordered a dress weeks ago and it still hasn't arrived. They keep emailing asking me if I am satisfied with my purchase and I keep chasing my order. Recently however they have now given me a full r... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid this company
Ordered 2 bikinis which took nearly a month to arrive. In fairness they are both beautiful colours but unfortunately they do not fit and I have now sent 3 emails over the last week asking for a returns label with no response. There is no phone number to call. I just hope they eventually reply but I have to say this has put me off using this company again. Terrible customer service.
18 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
It was easy
It was easy, the only I have forgot too do is order the right size, is it too late to order the right size? Xxx Avril
17 June 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
No Customer Service - no returns information
I ordered 2 dresses and the colours were nothing like on Facebook, they were very bright and I can't wear them. I emailed for the return process as per instructions just to keep getting the same auto response back giving me tracking instructions, and I got the same email 3 times. It's so frustrating and I think this is a complete SCAM company. I've had no communications from any Customer Services, just auto replies.
17 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
appalling customer service
appalling customer service, I have been emailing now for two weeks following receipt of clothing that is too large. I keep getting an automated response despite sending a snip of the order, order reference et. My order number is m-rosy-1555878 before Rosyday post a reply saying they cannot look into the matter with the review along - m-rosy-1555878 - please refund the money/arrange a return of the goods immediately
17 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
do not use this company
the item never arrived and I am still waiting for a refund, terrible company would never use again
17 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Ordering easy,no problems
Ordering easy,no problems, would order again, good quality products and reasonable price.
15 June 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
I was very happy with the product I…
I was very happy with the product I bought, it was good quality very good price and easy to order. I will use this company again.
17 June 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Khaki Dress
I loved the dress, it is a good fit.
On the basis of that one I have ordered another dress.
11 June 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Just waiting!
I’m still waiting for my first order and have a second order being processed.
Very happy with website and good choices for clothing. I e ordered a maxi dress (on its way) and two mid length dresses (being processed)
Will be able to comment when orders received. Order not arrived yet.
16 June 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
Thank you for the long wait. We believe you will receive the package soon.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Would leave no stars but have to leave…
Would leave no stars but have to leave 1 to put a review. Tried to contact them about a missing part of my order, they just have a generic response and it’s the same everytime you try to contact them. It’s really difficult to contact a human at this company. I am now £35 out of pocket as only 2 out of 3 items ordered were received. will never use or recommend to anybody ever again. Awful company. Do not buy from here.
13 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Lovely style and material
Lovely style and material. Well worth the wait.
16 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Size very small
The sizing is very small and the material is not as expected so return requested. I have received a prompt refund.
16 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Avoid this company
Took a month to arrive and although bikinis lovely vibrant colours the fit wasn’t right - have emailed them 3 times now asking for a return with no response
16 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Summer dresses returns
Having ordered and received three dresses I decided that they were not suitable for me. The advertisement stated a 90 day hassle free returns system which I tried to access. This was definitely not hassle free but after several attempts I was helped to get a refund to my PayPal account. I was also told to keep the goods! I will now give them to a charity shop. It was a good outcome but took a while to get there.
15 June 2026
Unprompted review
Reply from Rosyday
"Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
I'm sorry for the bad experience and inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Absolutely delighted with my purchase…
Absolutely delighted with my purchase (two dresses). Lovely quality and fast delivery.
16 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Dissapointed
I had seen many clothing items that looked really nice so I eventually decided to place an order.
The quality of the tops I bought are sub standard, the colours are so different to what is in the pictures and the sizing is not correct.
Then when I tried to return the goods and ask for a refund, I was given the run-around to the point that I eventually gave up.
20 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Poor communication, dodgy ordering process.
The 'upselling' process edged the buyer into buying two of the items without realising it had happened until payment was made. Emailed the company asking to cancel the the second item. Ignored until the order was already dispatched. Since then all emails have been ignored, apart from annoying feedback forms asking how they can improve. Still waiting for parcel after nearly a fortnight.
3 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
Very poor customer service regarding refunds
Echoes other reviews here ..
Trying to return an item and a refund, getting nowhere. Have responded to requests for photo of the item & ordered number ,still waiting for instructions after 5 attempts to request return labels . Never ordering again .
16 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
The first items I bought great, fitting well
The first items I bought great. The second items order m-rosy-1683871,(31.05.2026) I have sent two emails, with your company not following up. I found the tops rather snug, and asked for a return label, and for a larger size to be sent. As no response I sent a further email, now asking for a return label and a refund. You have now lost a customer, Customer communications appear to be poor.
14 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Unable to return items
Bought three tops. When they came very poor quality material, was sold as cotton mix, these were 100% polyester. The fit is very small and I ordered
a size bigger,
I have been asking for a refund and just keep getting the same reply with no details. I am just going round in circles.
Very bad customer service I need my refund to be honoured.
30 May 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
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