Contact form doesn't work, chat does not find your previous order nor a human to talk to, sending an email via said chat also does not result in any response from customer service thus far. Had ordere... See more
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Wrong color! Touchups stand out against intended colour, bike is new so no fading of original colour. Waste of money! Way better buying a white touchup pen.
Super quick delivery. Much quicker than promised. Read the reviews before I purchased and noticed a number of people saying the match is not exact. I can say this is fair. However, in my case, it... See more
Easy to find my particular bike using the search filters. They shipped immediately and apparently customs wasn’t too busy because it arrived early. The paint was SO close to the original color that yo... See more
Company details
Written by the company
Rotaris develops custom touch-up paint kits for a high quality bicycle repairs.
Contact info
Ravenswade 110, 3439 LD, Nieuwegein, Netherlands
- info@rotaris-paint.com
- rotaris-paint.com
3.2
Average
191 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Worst ecommerce purchase ever
Worst ecommerce purchase ever. No shipping delivery time was available so, after 1 week without any info (no phone number available, no FB messages answers) I wrote to Olaf that after some days finally answered. I specified that I was going to be not present at home for a long time and if was possible to have a tracking number or change delivery address. He answered that change of the address was possbile so I provided the new address. After some other days he wrote me that they made a mistake and the parcell was shipped to the old address, I asked what to do but never get a feedback. As per it is today I have no parcell (orde placed 1 month ago) and Olaff did not answered anymore. So basically I lost my money. NEVER EVER EVER. IT'S INCRWDIBLE HOW THEY KEEP SELLING WITH SUCH OWFULL CUSTOMER SERVICE.
16 July 2024
Quickly and good
18 July 2024
I never received the paint
I never received the paint. I had 2 orders with Rotaris. One was shipped thru FedEx and the other one thru USPS. I received the one shipped via USPS but never received the one shipped via FedEx. I sent an email to Rotaris asking them to find out why I never received it. All they did was look at the latest tracking. I had already done that. It was lost in Tennessee somewhere. They provided no help. I lost the money I spent on the paint.
18 July 2024
Order paint and it never came
Order paint and it never came. Rotaris won’t answer my emails.
18 July 2024
Low Quality Product
The paint wipes right off even after careful prep work, primer, paint, and clear coat are applied and dry per the instructions. The quality of the paint is just very low
10 June 2024
Unprompted review
The paint product seemed to be of high…
The paint product seemed to be of high quality and performance.
13 June 2024
good product fast shipping and it…
good product fast shipping and it works. Simple instructions and pretty hard to mess it up
10 June 2024
Fast shipping overseas, great solution for small chips
Very fast shipping overseas and a great alternative to keep your paint looking almost normal after some chips.
15 May 2024
Even though I had to pay foreign…
Even though I had to pay foreign transaction fees, the product was as advertised
13 May 2024
Not what I needed
Shipping was straightforward.
The bike I was touching up had 3 colors- I assumed I would be be getting all three since the description didn't specify. The color I got wasn't the one I needed (it wasn't even necessarily the most prominent color on the bike).
Since the products are only sorted by bike model/color, the product description should clearly specify which color is being provided for the bike presented.
13 May 2024
Paint was a good colour match
Paint was a good colour match, but never seems to fully harden.
17 April 2024
Unprompted review
Good quality touch up paint
Good quality touch up paint. Shipping to the US takes some time (and patience).
22 April 2024
Non existent customer service
Non existent customer service. Package lost in transit with no reply when requesting assistance from company. Can’t comment on the product as it never arrived, won’t bother trying ordering again.
22 April 2024
Paint was perfect match I’d bought specialized rocket red…
Paint was perfect match I’d bought others before didn’t match
22 April 2024
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